- Residential Work
- Commercial Work
- Small Jobs Welcome
HomeAdvisor Screened & Approved
This service professional has passed the HomeAdvisor screening process.
Learn about our screening process96% Recommended
3 Years In Business
Company Details
- Verified Licenses
Hours
- Mon: 8:00 AM - 8:00 PM
- Tue: 8:00 AM - 8:00 PM
- Wed: 8:00 AM - 8:00 PM
- Thu: 8:00 AM - 8:00 PM
- Fri: 8:00 AM - 8:00 PM
- Sat: 8:00 AM - 2:00 PM
- Sun: Closed
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Garage Doors
- Garage Door Openers
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Trip Charge May Apply
- Credit Cards Accepted
Reviews
Write a Review
Showing 1-10 of 27 results
0.50
Yvette B.
Toano, VA
11/1/2023
Was quoted $250 appx to replace garage door springs. Representative cam out and wanted to upcharge me to do extra stuff I didn?t ask for or need. When I told him what I was quoted, he said it was only for one spring and the cost would be over $500 if I got both springs replaced. Again, I was quoted appx $250 for the job. When I told him I was previously quoted by another company $400 for the job, and I chose Wallen because they provided me a better quote, he said he had to call his manager. He can back with a quote if $400, spent less than 30 minutes changing the springs and put in smaller springs than one?s he replaced.
Response from Company:
Hi Yvette, were sorry you're not satisfied with the services you received. You are correct we informed you the estimated cost for a [one] spring was 250-280, and have used your feedback to educate our customer service representatives on garage door springs and the importance of estimating the cost of TWO springs even when a customer indicates only one is broken. We are sorry the outcome of your service left you feeling surprised and misled on the cost, which is why we discounted the rate to $400. While it may seem cost effective to replace only the broken spring rather than both of them, after examining your door we found it to be a disservice to you and your safety by offering a short term fix to a long term problem. The disproportionate energy of the new spring with the seemingly undamaged spring would have caused extra pressure on one side of the door causing the old spring to break down sooner than expected - leaving you with yet another costly repair. Improperly balanced springs can cause damage to other parts of your garage door, the opener's motor, and even serious injury. Our intent was not to leave you feeling up-charged, but to keep your garage door running smoothly, increase the lifespan of your door, and ultimately save you money on future repairs. Thank you for your feedback and the opportunity to improve or service and communication moving forward
5.0
Juanita M.
Norfolk, VA
10/20/2023
Wallen was found on Yelp. They came and gave me an estimate for free. I hired them to do the work. They were quick to complete the job and leave the area clean. Devin was very polite and good at what he does.They even gave me a military discount. This was much appreciated. Julie the office manager was raised in Virginia Beach and was extremely nice.
Response from Company:
We're thrilled to receive your fantastic review! Our team takes pride in professionalism and efficiency. We're glad Devin's expertise and Julie's warm service added value to your experience. Offering a military discount is our small gesture of appreciation for your service. Thank you for choosing us! - Wesley Allen
5.0
Geyo M.
Williamsburg, VA
5/26/2023
Originally I had paid for an installation of a garage opener, but my garage did not meet the specifications of the opener. They were able to help provide me the steps and the outside labor resources to remedy these issues and ultimately reach the goal of installation the garage opener.
Response from Company:
Thank you for your feedback! We're glad we could assist in overcoming the challenges with your garage opener installation. Our aim is to ensure a successful outcome, and we appreciate your patience as we worked to reach that goal. We're here for any future assistance you may need! - Wesley Allen
5.0
Gail H.
Yorktown, VA
5/11/2023
Highly recommend Wallen Garage Doors.I did an online inquiry on Angi and Wesley Allen called promptly to discuss my needs and was able to come out the next day to fix my garage door. He was polite, knowledgeable, efficient, honest & professional. In the future I will be doing some exterior remodeling & will definitely be calling Wallen Garage Doors! A1+++ service. Thank you!
Response from Company:
Thank you for your wonderful review! Were thrilled that Wesleys prompt and professional service met your needs. We're grateful for your recommendation and excited to assist with your future exterior remodeling. Your satisfaction is our priority!
5.0
Maurice O.
Hampton, VA
5/10/2023
Came in did a great job and took him no time at all.
Response from Company:
Thank you for sharing your experience! We're delighted that our service was efficient and met your standards. We aim to provide quality work in a timely manner. - Wesley Allen
5.0
Ron D.
Yorktown, VA
5/8/2023
They are extremely busy so be pastiant the work is is well done and worth the money.
Response from Company:
. Thank you for your review! We appreciate your patience and understanding. We're glad you found our work to be of quality and worth the investment. Your satisfaction is important to us, and we're grateful for your feedback. - Wesley Alle
4.5
Jonathan G.
Norfolk, VA
3/25/2023
They are fast and they clean up after themselves and they explain how everything works! Very satisfied with how well they did my job! Highly recommended!
Response from Company:
We're thrilled to receive your review! Our team takes pride in delivering fast, clean, and informative service. Your satisfaction and high recommendation are the best rewards for our hard work. Thank you for choosing us! - Wesley Allen
5.0
Marvin A.
Gloucester, VA
3/17/2023
They are very professional and do a great job.
Response from Company:
We're thrilled to receive your positive review! Providing professional service and delivering great results is our goal. Your satisfaction is our motivation. Thanks for choosing us! - Wesley Allen
5.0
Fred P.
Newport News, VA
3/10/2023
Excellent Response and Work!
Response from Company:
Thank you for your kind words! We're delighted to hear that you were pleased with our response time and the quality of our work. Your satisfaction is our priority! - Wesley Allen
5.0
Dorothy T.
Yorktown, VA
3/9/2023
Very professional & pleasant. Answered all My questions.
Response from Company:
Thank you for your feedback! We're pleased to hear that you found our service professional and that we could address all your questions. Your support means a lot to us! - Wesley Allen
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