Wallen Garage Doors

Professional and good work. Price within budget.

When we began our garage project, we knew that our existing doors needed work. We just happened to see a Wallen truck in our neighborhood, and called the number on the side of the truck. Within minutes, Julie scheduled Anthony to circle back to meet with us. Anthony explained in detail the pros and cons of many different options, and ultimately we determined our best option was to replace instead of repairing the existing doors. We really underestimated the amount of time it takes to plan and design doors that would fit the architecture of our home, and Julie provided ALL details that helped us make the decision on doors that would not only be aesthetically pleasing, but also the most energy efficient doors that would fit into our budget. Julie took the time to do many renderings of what the doors would look like on our house, also providing a 'Wallen's Choice', based on our needs and design decisions at no cost to us. Julie also indicated that there was no pressure to go with any of these and would strive to work with us, if we determined that Wallen was our company of choice. It was obvious that Wallen would be our company of choice, as they are very competitive with pricing and value. Once we made our decision (we chose Wallen's choice!), Julie provided all of the details of the installation, our decisions, warranty information, leaving nothing out. While we decided the traditional 'half down, half due at project completion', Wallen also has payment options that were offered. It took approximately three weeks for our doors to be made and once they were ready and QA'ed by Wallen, there was about a week lead time for the installation to be completed. Julie and Kim did an excellent job of communicating any pre-requisites that we needed to complete before the installation was to be completed. Additionally, a pre-installation checklist was emailed for us to work off of, and the office team was always there to answer any of our questions. We were provided an email communication indicating the date/day and time window of when the installation team would be onsite. Wesley and the installation team arrived exactly when they said they would -- between 0800 and 1200. Once onsite, the team reviewed everything that was to be completed, and actually asked us if we had questions. I think this is one of the few times that I've ever had an installer take the time to do a thorough walk-thru! The install team was very courteous and professional, and went above and beyond our expectations. They completed the removal of the old doors, being cautious not to scratch or scrape any of our newly painted walls, and again, explained where they were in the install process when asked. All of the team members knew their jobs and definitely worked as a team. We had one piece of new trim that had been damaged, which was promptly replaced and installed with no issues. When complete, Wesley explained maintenance recommendations, and had us 'test' the opening/closing of the doors, reviewing the completed project with us. Overall, from planning, design, ordering and installation, the Wallen Team (Wes, Julie, Anthony, Kim to name a few), exceeded our expectations, and I would highly recommend this awesome company. The best experience we've had with a service company!

I contacted Wallen to repair an off track garage door. The price seemed high, however, I have nothing to compare it too. However, the scheduler contacted me with a four hour timeframe. I contacted them and requested the technician at the early possible time. On the day of the appointment, they arrive at 8 o'clock (earliest time). The tech conducted an assessment of provided two quotes; one for required required repair, and one including recommend repairs (I choose required). After agreeing on the work, he quickly completed the work without issue.

highly recommend

It only took him 10 minutes to do the work.

Very professional and friendly

They came by on Wednesday, discussed options with me, and I had a new door installed on Friday. Loved their service. Long story short, the rep on Wednesday secured the door (I had no idea it was in danger of falling again). No charge. Great communication and installation.

Even in the pouring rain and evening hours the work continued.

Great job

Wallen Garage Doors repaired my old door by replacing the springs and installing a new door opener. The service person did a great job and was very experienced and made me very happy with the outcome.