Go Green Express Home Services

Go Green lied to me about the need for my hot water heater and thermostat. They gave a new one which I did not need and now both hot water heater and thermostat do not work.

He found the problem and repair it thank you

Nancy rate 4.5

They were prompt and professional. Brad was friendly, knowledgeable and got the job done

Very professional helpful saved me an awful lot of money highly recommend

Excellent turnaround time and service, just very expensive.

Simply stated, this company is DISHONEST. Their pricing is predatory and their professional recommendations CANNOT be trusted. We had a Navien unit installed by them for our elderly parents in 2017 (as recommended by Go Green). They advised that the system would be the most cost effective and efficient. One year after the installation, we were advised to do an antifreeze treatment ($2,200) and then subsequently, to have a water sanitizer installed for $5,000. While we did follow through with the antifreeze treatment we declined the water sanitizer. Now, at our most recent annual check-up in 2020-we were told that the **system needs major repairs** - so much that the issues could not be told to me over the phone and an additional **service* appointment (not covered by the service plan) was now needed. In addition, the annual tune up **could not be performed** due to the status of the system (again- even though the issues were not be defined to me). Finding it ironic that this much service would be needed for a system that was less than three years old, we had another HVAC company- who had much more reputable reviews come to do the tune up. The tune up was completed with no problems and we were advised that the system is in good working condition. When I asked about the recommendations, from Go Green, they advised that unfortunately many HVAC techs must sell services in order to get commission and that the recommendations were not at all needed. I also read other negative reviews which mentioned the same themes where the sanitizer was being recommended. I find that incredibly disappointing and wonder how much money, time and stress we could have saved by going with a different company from the very beginning. I hope that this honest and detailed review can provide some forewarning for others who are considering hiring Go Green for their HVAC needs. We will never do service with them again!

We hired them for an annual check-up and flush of our hot water heater. They arrived on time and were very pleasant and informative. All of our questions were answered and elaborated on. We were very satisfied with their service and professionalism, and will use them again in the future.

I hired Joe and his crew.they came on time, and we very professional. Every thing was explained to us before it was done and they finished the job the same day would hire again

They charged 1100.00 for a 300.00 job that took under two hours

PROMPT AND EXPERIENCED

Changed my thermostat for $400, and on the day that we needed the a/c, it still isn't working. Called them to explain the situation they state that something else could be wrong with my old system. But if you performed a diagnostic on your initial visit I don't understand why my system still isn't working.

Very knowledgeable and courteous employees. They fixed my leaky propane heating system and tuned up the heating unit. All was professional done without incident. highly recommended.

Solved the problem but very expensive you only get discount if you join their monthly plan. So you are not really saving anything!!!!

Professional and informative!

Your service was too pricey

I called Home advisor looking for professional to solve our AC problems. I got help the same day and the technician who arrived - Brian K. - was brilliant. He found out where is the problem and offered solutions. I recommend warmly this professional to everybody.

The service was excellent, the price was ridiculous. Price was 500% over actual but could not argue had signed, thought was 50 on both items, it was really 500 plus each. Looked up items on line top price 34 and 10. Happy with service will look at price on next service call.

GO GREEN ARE PROFESSIONAL CURTIOUS. THEY EXPLAIN WHAT NEEDS TO BE DONE AND DID A GREAT JOB I AM COMPLETLY SATISFIED. I WOULD RECOMENED THEM TO ANY ONE. 5 STAR RATING

Very happy. They came out once when we thought it was just a simple filter issue. Ended up being more of an issue, they came back and fixed my central air. All is well in my house again... and it’s nice and chilly too haha.

The work was fine, and the technician arrived promptly and was courteous. However, the cost was quite exorbitant for the parts and labor.

Our technician Joe was awesome, at our house the same day I called, and fixed our AC within a couple of hours. I also called after hours to ask a question, left a msg and someone called me back right away. I would reccomend this company

Great service rep, polite, on time and took the time to explain the issues and possible solutions.

The tech was friendly, polite, and knew his stuff. Very efficient and neat. Did a fantastic job. Answered all my questions and even gave me helpful tips. Customer service rep was also friendly and personable, understanding my situstion and what work I needed to have done. Great experience from start to finish.