Golden Rule Plumbing, Heating & Cooling

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It went great.  He even showed me how to fix it myself next time. <br />

they were wonderful.!  Clean, prompt, efficient, nice.  They even waited for me because I was running late. <br />

Nice job with the thermostat install, but never came back as promised to quote a replacement a/c unit. Called and left messages that were never responded to. Apparently they did not need any new business, but showed a lack of common courtesy. <br />

Leaking sewer pipe was in the ceiling of our unfinished basement. Sewer line served one of our bathrooms. Couldn't use the bathroom so a prompt service call was needed. Called plumbers from the phone book. Received service call estimated from 3 to 5 days. Had seen Golden Rule trucks so I called them. The repair was scheduled for the next day. Was given a service call time window. The technician arrived within the window and called before arrival. The technician repaired the pipe. No mess. Checked for leaks. A day after the repair I received a telephone call from Golden Rule asking if I was satisfied with the work done. 3 months later no problems. <br />

It went well. They were prompt and efficient with their timing and completed the job in 3 days. <br />

They give me about 5 options when they come in. If I wanted to just level band it, I can. If I want to fix it to make it look better, I can or if I really want to fix it like it should be, I can. They give at least 4-5 estimates depending on how much I want to spend or what my pocket will handle. It was excellent. If the price is too high but for what I get, it's quality work.

They were quick to respond. They did what they said they were going to do. When they encountered problems on the job, they were very quick to resolve the problems with me. They did a good job and tried to stay within our budget restraints. We would use them again.

They have always treated me great and I love them. I love the work that they do and they have always been fair and honest just like their name. I have been a customer with them for about 6-7 years now. They are not the cheapest in town but you get what pay for.

<p>Plumber called about 30 minutes before arriving (as promised upon setting appointment). She wore booties, tested leak under disposal and showed us the actual source of the leak. The connector to the trap was cracked so that and the trap were also replaced. After installing new disposal and testing everything carefully, the plumber left our kitchen very clean and neat. We were given options before deciding what (if any) disposal would be installed. All in all, this was a good experience.</p> <p><br /></p> <br />

It went great. I first noticed the problem when I went to take a shower the Thursday night before the Memorial day weekend. I had to work the next day and ICE COLD shower awaited me! So after I suffered through hypothermia ... The next morning I contacted a company via their website about my problem but the website and quot;request for serviceand quot; page was not working. Then I did a quick search to see who else in the area might be able to help me. I noticed Golden Rule was close to my house and put in a request for service on their website just like the first company. Within an hour I has a call back and a service technician at my house within 4 hours, and this apparently is not rush service, if they are available they come, even on weekends or holidays and it's not extra $$$. Also, I was at work the day after the hot water heater stopped working they gave me a window between 12 and 4pm they could be there but said they would give me a 30 minute courtesy call, which was perfect because it takes me about that long to get home from work. Made arrangements at work, got the call, headed home. Technician arrived shortly after greeted me friendly and looked me straight in the eyes asked me about the problem, wrote stuff down, put on some shoe covers to protect my house against dirt from his shoes and asked me to show him the water heater. <br /> I took him to the heater and he looked at it, looked at the manual, made some phone calls, watched it got through a cycle of trying to light but not lighting the pilot light. I asked him some questions about what he thought was going on, I'd already sort of explored what might be happening/ not happening. We answered all my questions, gave me some options what he thought was going on, quoted some estimate prices and estimated times for repair. I also have a cat that is very and quot;personableand quot; and she came down to see the technician. I offered to put her away but he said it was fine she stayed and he even patted her and he acted like it was no big deal. Then he went to his car to make some calls to find the part I needed, then went and got it across town. He returned, replaced the part and it started working. I had hot water by the evening :) It took about 3.5 hours in total. This was same day service! I was very impressed at their professionalism, quality, friendliness of the technician! I would highly recommend! <br />

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All went well. Would use again as indicated above. <br />

<p>Here's my beef with Golden Rule. They came out initially when my AC was not putting out cold air. The first visit they charged up the AC with more expensive and quot;old-kindand quot; Freon. (my system wouldn't take the new kind). So that got me through one summer. Then it happened again the next summer.....and they charged it up again. I can't remember if that was the point at which they offered to pump in the fluorescent dye....or if it was the next summer / next charge up. So there we were at the 2nd or 3rd charge up....and they charged extra for pumping dye in with the Freon and told me they would be back next season to look for where the dye leaked out. (it shows up under black light). they came back and determined that the leak was in the A coil and that it would cost upwards of $2K or $3K to replace (parts and labor). I didn't want to take that hit right away at the time....it was still spring and hadn't gotten hot yet...so I put them off. On the advice of a friend, I called Des Moines Heating and Cooling for a second opinion. DMHand C determined that the coil was STILL UNDER WARRANTY and it would only cost me $416.05 labor to replace it. </p> <p>Shame on you Golden Rule. </p> <p>(the date and $700 I mention are representative of a few visits where they charged my system up with Freon. I dug up some of the documentation...but not all of it. There's one in here from 5/23/09 where they charged it up . I think that was the first visit. Then there's one in here from 9/22/10. It's called a Menu List. On it are......offers of and quot;complete refrigerant leak location and repair w 1 year warranty = $1438and quot;...next one down was and quot;UV Leak detection and repair = $1198and quot; no mention of warranty. Next down is and quot;Super Seal interior leak and lt;one illegible wordand gt; with system charge No Warranty = $719and quot;.....next down was and quot;die (sic) injection leak revealing and system charge = $432and quot;....That's the one I opted for at that point. But it looks like it ended up costing me $457.92 after taxes. </p> <p>I won't be using Golden Rule anymore. I will use Des Moines Heating and Cooling. <br /> <br /></p> <br />

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I do not know if they did the garbage disposal or not. I had two things done last year, the garbage disposal and a new faucet on the sink. The person that did the faucet on the sink did not do it right. He reversed the water in the hot and the cold. The lines were crossed underneath and they came back out after my husband who was here called them and they seemed to think that that was normal and then I called and said, "No, it is not." And they said, "What do you want?" Then I said, "For you to fix it." and they did. They were okay. I think that that one person just maybe had a little bit of a problem but I do not think that that was the case of the whole company and when I asked them to fix it, they did. I honestly do not remember the price of the service and I do not have anything to compare it to so I do not know about that. The quality of the service the first time certainly was not good but they did repair it. I was not real happy with the whole situation. I was not here when they came because I work but my husband was since he is retired. I did not know how the visit went when they came out to fix it because I did not hear anything about it. I just know that it was fixed. The first guy that did the work was not professional but the repairman that fixed it I think was. It was probably his fault because he had a bad employee.

Old air conditioner went out and was going to cost too much to fix, so got an estimate on new Trane unit. Installed the next day and everything went well. Got everything installed and cleaned up within eight hours. <br />

We had used Golden Rule for several years. Have the yearly maintenance contract, where they come out in the spring to check the air conditioner and in the fall to check the furnace. We had a new furnace and air conditioner installed in our last home and everything was great and this is why we always use them. We had our check this spring in April and in June our air Conditioner stopped working. We called for service and they made it out that day. The air conditioner was going to cost around a $1000. to fix, so we told the service man that we need to look at a new one. Bob came out and gave us several options which I haven't seen any other company do this. We decided on a new air conditioner and furnace. I asked about a hot water heater, because ours was 17 years old. They came out the next day and installed everything. They are very professional, The service men always respect your property and clean up everything at the end. They remove all the old parts and leave you was a cool house and a smile on your face. I would recommend them for any pluming and heating needs. <br />

very well done.

They did a great job. The Bell Brothers, they do not do plumbing so we had to find somebody else who would fix our water pipes and Golden Rule people are very good with that. They explained exactly what they were doing, the different costs and all that. It seems like they're very good people to work with.

The service was excellent. They were polite and professional. They cleaned up after themselves. They did the work they estimated. The price was reasonable. I would absolutely use them again.

They cleared my drain and gave me solution to use in my drain. They are so pleasant and thorough. I will continue to use them on every future plumbing problem I may have. I would recommend them to anyone needing good plumbing service.