Golden Rule Plumbing, Heating, & Cooling Inc.

Call to have a new toilet installed in a half bath off kitchen. They came out to assess the job. So they sold me a job instead of a toilet. So I purchased a $1,443.00 toilet instead of a toilet. I can?t of purchased From Home Depot a $199.98 toilet instead. I think that was a little over the top. They also so tried to sell me a $100.00 program to come in an assess everything in a home each year. It was not a good purchase

Thanks

Keith was awesome and so was Mark.

Great

Super-fast response. Professionals that performed the work were really nice and professional. Would definitely recommend to others.

The Golden rule technician had excellent customer service and completed too notch work.

Had to call for the receipts. The person that did the install did not leave receipts with us after we paid him directly. They provided us with them immediately via email. Great work though.

I really liked the contact coming from the company. They kept me informed all day so I knew exactly when the repairman would show up. And he wore a face mask. Happy about that.

First, I want to start by saying our service rep was on-time, polite, and professional. Be warned though, if you invite these guys in your home, their bosses clearly have them trying to up-sell everything they do. -New faucets, water filtration, water softening systems, the works. It is annoying, but the guy is just doing what he is told and after enough *No s*, they stop. My real issue is the blatant price gouging/border-line artistry tactics used... Especially for a company that calls themselves Golden Rule! We had a kitchen faucet that would not shut off all the way and it was also leaking around the handle that turns the faucet on and off. The rep looked at it and says, *If I can replace the internal part it would only be $400. If I can not, and you need a new faucet, it could be up to $900.* I commented I did not think a new faucet was going to be necessary and the price to replace the internal part sounded steep. He replied, *Yeah, these internal parts are really expensive.* In about 5 minutes he made the repair while I watched. He removed a screw which allowed him to remove the handle. He then unscrewed the decorative housing that covers the part. He unscrewed one more part and lifted out the plastic part in need of replacement. I swear to you, if you can operate a Keurig coffee maker, you could have performed this repair. I wrote him a $407 check and everything is working fine. Here is where it gets good...when the rep left the room I notice he left the empty parts packaging on the counter. I took a picture of it and while he was gone looked it up online. $32 at the home maintenance store. $32!!! Remember, that is a retail price. These guys are buying at wholesale which means it is offered even cheaper to them. When the rep came back in I let him know about my discovery. He said their pricing was based not on actual cost, but what it could cost if they had to replace everything. Huh? What? Then he went on to say that their pricing is specifically determined by the following formula. 60% for parts + 30% for labor/overhead + 10% for profit. I said well if 60% of the final price is parts and my part cost you $32, then why would not my final cost be $55? $55 x 60% = $32. He responded with a blank stare. Now I understand that no company can stay in business making $55 repair calls. But $400 for 5 minutes time and $32 worth of parts! Unethical is the word that comes to mind, but only because I can not seem to conjure up something worse. If you are curious, what do I think would have been on the high side of fair? $175. $32 for parts. $125 for overhead (labor, travel time, gas, employee costs, other fixed costs). 10% for profit. I hope the Golden Rule does eventually apply to this company. Safe to say - I can only recommend not letting these people in your home, unless maybe you just have money to burn.

Responsive. Excellent quality of installer team. Very high quality work and attention to detail.

The tech was very respectful of trying not to touch stuff during COVID, made clear recommendations on the status of my AC and did a quick but thorough job of annual maintenance.

They were late to the job and then charged almost $300 for a job that took less than 2 hours. They did what I needed them to do, I just felt like I was overcharged.

I can't tell you how great my experience was with this pro. My parents subsequently hired them and they fixed something that 5 other people/companies haven't fixed in over 3 years. He knew exactly what was wrong and took the time to explain. I was actually kind of sad when they left I had a cup of coffee with them while doing paperwork and I was like those were dang good people. Also Golden Rule- Kudos to you for pairing experience with novice. or at least those whose skills compliment each other. That speaks volumes as to how you view your employees as an investment. I see that and I hope they do as well.

Timely, polite, neat.

I thought were high!

Golden Rule does a great job of keeping you informed of the status of their technicians and overall project.

Honest, clean, efficient work done.

Knowledgeable and polite

Poor quality did not fix problem after paying 619.53.

Good experience and professional!

They were on time (actually ahead of time), they were professional, they did high quality work and careful. They were above expectation.

They were great. The service person explained everything to us . He was always polite and pleasant.

We are very happy and satisfied with the service!