GVR not only met, but exceeded our high expectations. We give GVR our highest recommendation. Here's why...
* Licensed and bonded, their work meets codes and will pass inspection.
* Their price was fair
* They finished 2 weeks ahead of the original 7-week estimate
* They gave an accurate estimate of the final price up front. Final price was 5% under the original estimate.
* Our fabulous assigned designer, Dafne, ensured all fixtures were compatible with existing plumbing connections, made excellent design suggestions and offered a designer discount. (ex: $20/SF tiles for $8/SF). Her 3D renderings showed how all the pieces fit together, and her 2D plans showed where each component would be installed. This was an efficient way to eliminate misunderstandings.
* GVR clearly communicated, responded quickly, and welcomed our questions
* They were flexible when unforeseen challenges arose, gave several solutions and collaborated to resolve each issue
* They worked 24 continuous days on our house sometimes staying until 7.30 PM to do the work to a very high standard, and remain on schedule
* They had excellent craftsmen in every trade who gave great advice, yet respected the choices we made
* They used only high-quality materials even for items we would never see, but would benefit from for many years
* They treated us, our pets and our property with great respect
* Every team member was an absolute pleasure to work with
* GVR is a company of honorable people who take pride in their work
What we did to allow GVR to do their best work
* We had a well-defined vision and shared it
* We watched YouTube videos to familiarize ourselves with what goes into a renovation
* We understood at least one thing would not go according to plan, and stayed flexible and open to solutions
* We gathered all fixtures and materials before work started
* We were onsite every day to answer questions and make timely decisions
* We were engaged in the project, but we didn't get in the craftsmen's way
* We trusted GVR's experience and judgment and took most of their suggestions
* We stayed focused on the 3 things that were most important to the design and to our comfort and convenience
* We tried to keep our pets well clear of the worksite
* We showed our genuine appreciation and respect every day to every craftsman
* We offered Gatorade, chilled water, and snacks
* We paid our invoices as soon as they came in
* We invited our neighbors to come see GVR's handiwork
* We recommend GVR whenever we can
We had an incredible experience with GVR. Every time we use our bathroom we will feel joy thanks to these wonderful people:
o Hugo and Andrew, Project Managers
o Karina, Pre-Project Manager
o Barry, Head of Production
o Dafne, Designer
o Miria, Draftswoman
o Philip, Sales Manager
And the craftsmen who worked on our house:
o Dennis, Production Manager and Master Carpenter
o Alejandro, Master Tiler
o Coyo, Master Plumber
o Alex, Master Electrician
We loved working with these folks who supplied our fixtures:
* Jennifer Wong, Excel Plumbing Supply, SF (HansGrohe shower fixtures, Toto toilet, Kartners toilet paper holder)
* Vincent Sacdalan, Jack London Kitchen & Bath, Redwood City (Furniture Guild vanity, Z-Collection Origami dimensional wall tile)
* Daylan Fitzgerald, Emser Tile, San Jose (BB Concrete bathroom floor tile)
* Oscar Brizuela, Bedrosian's, San Jose (Le Café shower floor tile)
* Gabe Hernandez, Coast Lighting, Redwood City (WAC Lighting bathroom sconce and shower niche low voltage lighting)
* Eric Jacobson, Global Wood Source, San Jose (mirror frame)
* Dennis Everett, The Wood Connection, San Jose (medicine cabinet)
* Kyle McCauley, Manager Sherwin Williams, Sunnyvale (custom colors)
Here's what we learned:
* Hire a licensed firm you trust
* Clearly communicate what is important to you
* Plan well, then let the artisans do their job
* Understand the time and expense to fulfill non-standard requests
* Learn what goes into each phase of work.
* Keep confirming your mutual understanding
* Be prepared to compromise when the unexpected arises