This co. is the best one I have worked with so far. Roger Granger is the one I communicated w via text messaging. He is very prompt and professional w his responses. I was surprised to see his response to me past working hrs. Roger is very hardworking and takes great care of his customers. An appointment for a general assessment was made. Roger really made a great 1st impression. He has a keen sense of attn to detail in both small and large capacities â it was apparent in his knowledge of taking off his shoes in an Asian household as well as the final walkthru and description of the work at the end (elaborated later). Roger is very knowledgeable, demonstrated in the thoroughness of his explanations, taking time to explain every detail. For ex, as he was inspecting the old furnace, he was able to identify the approx time of manufacture and the condition of it in all its dustiness. Even when I posed questions that were very simple and basic in nature, he answered in a way where I (w no background) could understand. After the initial assessment of my homeâ s heating, AC, and vent systems, we sat down and he pulled out a binder of pictures to better explain to me the current situation in my house. He explained to me the plan to upgrade to the standard metal ducts, and the long-term, cost-saving benefits that it could deliver. He did not push to sell me anything extra. Everything he put to plan were essential. Heâ s actually helped save some money. For ex, the asbestos ducting had to be removed by a specific type of co. He gave me their business card, told me to call, say I was referred by Grangerâ s, and set up an appointment to have everything asbestos removed. This would save me money because I would be going to the company myself, instead of having the services performed through Grangerâ s, which would incur a fee. After this initial walk through, I had a wonderful impression of this company. I was excited to see the quote that he would prepare for the home. Roger delivered a folder the same day, composed of the quote, and product specs for the variety of products used in the quote. I liked that there were 3 different prices outlined which gave me flexible pricing (based on manufacturer prices; I had this done in the winter, so AC pricing was aggressive, per Roger). The quote outlined 3 different systems, each w a different total price. Once again, much attn was paid to detail and it gave clarity to the products and price that I would be committed to. The actual work was just as great and in line w everything Roger represented. His workers were quick and efficient, taking only 2 days to complete furnace, AC and ducting! Surprisingly, they didnâ t leave any trash or any of the old furnace/ac behind for me to throw out. They really took care to think about these small things too. These guys are just like Roger â hardworking, respectful, and trustworthy. Roger would drop by to make sure they were working up to his standards, check on the progress of the work, and updated me on that as well. At the end, his guys cleaned up and left so quickly that I didnâ t catch him to tip him! Roger came by after the completion to give a final walkthru of the work. He explained that a duct was rerouted bc in the summer, the position of the sun on our house at X angle would produce too much heat/strain on the system. He also noticed one of our bathrooms didnâ t have a vent, and they added one for us! Small things like that really makes this company stand out. He also explained the maintenance, and left us w an awesome new system, assuring us that our contact with him doesnâ t end here. Roger and company is detailed, respectful, patient, and honest; they have a customer for life. I am truly grateful for finding such a co. w great work ethic and output. No wonder this family business has been around for more than a decade! Grangerâ s is a co I will be recommending to all.