Granite and Marble Specialties, Inc.

Communication sometimes difficult. They didnâ t scribe the countertop to the wall so made it difficult for the tile setter in doing the backsplash.

Everything turned out beautiful. The only comment I would add is this. I was not familiar with the whole process, so I was a little surprised but having to wait for some steps. It would have been good to have a specific timeline for the project.

The quality of work is good, however poor communication with the workers in the home. One worker would say he could do what I was asking then another worker would come in the home and say it could not be done. Conflicting information would be given.

We hired Granite & Marble for our kitchen re-do after visiting and getting quotes from two vendors including them. Lowest cost was not our primary criterion, but we wanted good quality work and a responsive vendor. They seemed to have top notch stone cutting technologies and everyone we dealt with was responsive. Ed Watson (I believe an owner) provided an initial estimate right away based upon my measurements, even before we visited their showroom. Once we visited the showroom Glenn helped my wife and myself, answering questions about the various quartz options, looking up approximate costs for third party stone providers. We visited twice in Kent and settled on a quartz that was available from manufacturer LG Haus who had a warehouse in an office park just across the 4 lane road from Granite and Marble (btw, LG Haus makes these in the U.S. though they are a Korean company. LG Haus was very accommodating in letting us see the various quartz stones in their warehouse). Once we selected the quartz & settled on a sink (we selected a 16 gauge stainless double available from Granite & Marble), and bought our new stovetop (from Lowes) and new faucet (chrome finish stainless all-in-one from Kohler), Glenn at G&M provided our final quote. As soon as we had our original stovetop removed (vendor service provided by Lowes), Steve at G&M finalized the contract (50% prepayment) and scheduled the template measurement date and installation date. The template specialist Eugene came to our home on the appointed date where he precisely measured all dimensions and entered them into an electronic template tool. He helpfully answered our questions and also asked our preferences about several details concerning the counter installation. The installation was scheduled about a week after the template measurement, but it ended up being delayed a couple business days because the machinist who was working on the slabs the prior afternoon noticed a scratch on one of the slabs and halted work until it could be replaced by the slab vendor. Our only complaint is that we were not notified of this on the original install date and we had to call them to find out what was going on. Apparently an internal communication failure at G&M caused this, but none-the-less we were glad that they took the initiative to replace the defective slab. The rescheduling was not a great inconvenience for us (because we are usually at home) but might be for someone who has to take time off work on installation day. On the installation date, installers Javier & Javier (father/son) arrived and professionally executed the removal of the old counters and the installation of the new ones, taking appropriate care to ensure that no collateral damage to the existing cabinets occurred. Both of them helpfully answered our questions and also asked us if we had any preferences about relevant installation details. All in all we are very happy about the way the project turned out

Great job, good communication and very happy with outcome. Totally recommend for a little or big job.

They did an outstanding job. Love everything about my remodel! I will and have recommended you to friends.

Cesar was knowledgeable and very pleasant to work with. He made sure I had exactly what I wanted. I went with Quartz and could not be happier. Everyone was very professional and efficient, from the person who did the countertop measurements to the installers. They turned out beautiful.

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Excellent end product. Was all finished in two days....did outstanding work. Employee deserves a raise. I awarded him $50 bonus when he finished the job.