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Learn about our screening process96% Recommended
21 Years In Business
Company Details
- Bilingual
Hours
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Achievements
Service Details
Areas of Expertise
- Stone Slab Countertops
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
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Showing 1-10 of 48 results
0.50
Anthony M.
Plainfield, IL
12/21/2020
i went in and spoke to Deb. I told her the dimensions of the cabinets and I told her I did not have an island and bar installed yet, but I wanted a countertop for them. Granitex was quick to provide me with an estimate for the dimensions that I provided. when the technician came out, the technician said there will be a half inch over hang. Countertops is not my expertise so I took his word. I gave him the dimensions to the island and bar. I was thinking this company would be professional and would do the job in a professional manner. They delivered the countertop and the island counter top did not have the half inch over hand and it was shorter than the measurement I provided. I spoke to Roland via phone. He tried to speak professionally, but thats the extend to his professionalism. I explained to him that my wife and I were taken advantage off because countertops were not our expertise. Roland is refusing to correct their error and expects my wife and I to pay for a new slab so they can make a new island countertop. I then received an email from Deb raising false allegations that they were not made aware of the island and bar not being installed and raised other false allegations attempting to put the blame on me. I went to this company because I was referred. it was the worse mistake I have ever done. this company is far from professional and this company does not take responsibility for their errors and negligence. the cost of their error is too much to let go. There hasnt been any resolution and there will not be a rest to this until the matter is resolved.
Response from Company:
Mr. Anthony, we are sorry you feel that way. Fact: the initial measure was done on Dec 7, during this measure you provide the island size you would like us to be made. We did measure l shape kitchen and dry bar top. On Dec 14 team did installation for your countertops. We agreed to Install the kitchen and deliver the island to your home leave it in the garage because you were not able to have island cabinets installed before Dec 14. I said it is fine as long we can leave it. You did send back not just an island bet as a well dry bar back to shop. A couple of days later called us back and informed us that now you are ready for Install. Deb explained to you that it is difficult to come back due to the holiday rush. The main reason we agreed to keep the island at your home not to have sent the Install truck back and be able to come and just carry from the garage. I did not charge you anything for the 2 Nd trip. We manage and find time on Dec 19 to send a team back. Around 9:30 am you called me and stated that the bar is too long for existing cabinets as well I did receive pictures from the team and apparently, you did change cabinets to completely different for the dry bar after the final measure. I Did speak with you and discuss that we did measure cabinet with partial glass door with snowman and Christmas tree decorations this is dry bar cabinet we measure. As well team send over some pictures of the island top that island top is not wide enough about 3 in. from dimensions you provide to us to be cut (39x108), on the same day we discussed and stated that I can not do anything about, just To send you a new proposal. We agreed that you will receive from us a new proposed contract to make a new island due to the wrong size provided by you and to cut down the dry bar top due to cabinet changes after measurements were done all being an extra cost to you. If you want to sit down and go over again no problem please schedule a time come into the office and I will meet you. Granitex is taking full responsibility for the measurements, we were measuring. As you have seen it fits great if we do this. As per our discussion, we have provided options of us measuring for you to avoid additional errors, You did not go this route and provided Island dimensions yourself, I do feel bad that you did a mistake, but Granitex can not be held responsible. I do have to attach pictures of cabinets, we measure and what you have at the moment.
4.0
Diane A.
Romeoville, IL
9/13/2020
Very Pleased.
5.0
Paul S.
Homer Glen, IL
12/13/2019
Great company ! They did a fantastic job. I highly recommend them to anyone looking for a new countertop!
5.0
Tamara J.
Homer Glen, IL
1/24/2019
Granitex, Corp. helped us fix our undermount kitchen sink that was detached from the granite. They were professional and simplified what could have been an expensive/complicated repair. They showed up the same day we called and reattached the undermount sink quickly and for a reasonable rate. We are very pleased with the result and will be using them for any granite jobs we need.
5.0
Vicki N.
Wheeling, IL
5/21/2017
Roland was great in recommending different things we could do to utilize all of the space in my new kitchen layout, I was very grateful for his input and suggestions. There were so many different options of quartz, it was hard to decide! The guys who came to install were great and did a wonderful job. Couldn't be happier!!
5.0
Maryanne S.
Kailua Kona, HI
9/15/2016
New granite countertop & sink for hall bath. Impressively done at very attractive price. Came in 'early' & on budget. Pleased.
4.5
Michael H.
Marietta, GA
5/10/2016
Roland and his team were very helpful in working with us to find the best countertops to fit our kitchen and budget. The only reason they didn't get 5 stars was due to some sloppy caulking by the two guys who installed them. Roland came out to fix the issue and made it look less obvious, but it was still noticeable to us. I would suggest asking for Roland to personally install the countertops to make sure the craftsmanship is up to his specifications. Overall though they were a pleasure to work with and we would use them again.
4.5
Damon T.
Alexandria, VA
4/12/2016
Easy to work with. Completed project efficiently.
5.0
Felicia H.
Chicago, IL
2/15/2016
I would highly recommend Granitex. Roland was exceptional to work with and went out of his way to ensure we got exactly what we wanted. His crew was professional, customer centric, prompt, timely and competitively priced.
5.0
Hg contracting S.
Deerfield, IL
9/15/2015
He was great very fast and profession
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