Great Lakes Pleasure Pools Management, LLC

I would not recommend this company to my worst enemy as they replaced my liner and the liner lock continues to come out and liner is now out in 4 different spots and when you call or text you get no response or he schedules you and then you will sit around all day while he sends his crew to a different job with no communication to you that your job was cancelled or just forgotten about by far my worst experience! DO NOT USE!!

He blocked my calls. Never came and finished the job. Said they would come and didn't show up several times. I have never felt so ripped off by a company as this one. Now we have to figure out how to get the job completed. Kevin Bishop is a thief and even his employees don't like him. Con artist. Definitely find someone else.

Do not trust this company. They dug a hole in my yard before ever receiving panels and did not call back ever - I had to call 5 months later asking for money back. The excavator was drinking and left the beers in my yard. The dig was crooked, off by, and over-dug in shallow end, and under-dug in deep end, and did not grade the pool correctly. We have to completely redo this excavation and Kevin blamed all the mistakes on us as homeowners. Please never trust Kevin Bishop or his hired out employees that do not know what they are doing and drink while doing it.

This company is Horrible. ONCE You give your money Kevin Bishop does not finish job on time. Does not return calls and tells workers to go to other jobs. I will never recommend this company for a pool liner replacement ours has wrinkles etc. LEAKED AT STEPS where no caskets were put back in pool stayed with water drained to under the first step for 7 days kept saying they would be here. AS of today we are refilling the pool after workers came last night at 7:30 pm and fixed steps left at 11:45pm hoping now pool is fixed at least it will be ready for next yr. This company has terrible customer service no receipt on anything do not even know what our liner cost was. KEVIN BISHOP GIVES NO RECEIPT ON MATERIALS ETC.

We found great lakes pleasure pools after a year of trying to find a pool contractor. No one was able to install a pool for us for minimally 2 to 3 years out. We met Kevin at the Allegan county fair, and within a couple days he was out looking at our property and getting us a quote. Not only was he the most prompt pool company, but his price was also the best. He said they could start the project as soon as we said go. We read quite a few bad reviews about the company, which made us hesitant. But Kevin owned the bad reviews and put our minds at ease when he said he now had a really good couple of crews of guys that are doing a much better job. And with the contract Kevin has in place, it really does protect both the home owner and the pool company. Kevinâ s teams all have their special niche and expertise. They take great pride in their work, and weâ re all extremely kind. The project started and was completely finished in under a month. Nothing is ever perfect in construction, there was a slow leak that Kevinâ s team found. A screw hadnâ t been tightened where the liner met the step. They came out right away and fixed it. The customer service with Great Lakes Pleasure Pools was exceptional. I would recommend this pool company to anyone who doesnâ t want to overpay for a pool and likes working with a company that is true to their promise. Thank you again GLPP for your dedication to our project and giving us a great pool that our family will enjoy for many years.

Installation went well, but then the liner popped loose in about 14 places, Kevin will not send anybody out here and now my pool is leaking still no repair person. I think my calls have been blocked.

The company is not what they say they are, they do not have the professional team trained to do this work. There is not one person that is there every day, and does not have sub contractors for work they do not know how to do Do not hire them to make your pool, lack of communication, project delays. He takes your money but is not doing the work.

BUYER BEWARE!!!!!!! Once Kevin Bishop took our check, he and his guys disappeared. He would not send them to work on the pool unless I called him to find out what was going on. The few guys/girl and teenaged kids he did send did not seem to know what they were doing half the time. We paid an extra $11,000.00 for an auto cover that did not work properly because the pool foundation was crooked. My husband ended up fixing it (Kevin would not answer my calls, texts or emails) The pool still has massive wrinkles in the liner he said he would have fixed, we know that is not going to happen... Our pool was started at the beginning of August 2019 and wasn't finished until the end of May 2020, he told us it would be finished by the end of September. The biggest mistake I made was not reading his reviews. He is a good talk, but it is all lies!!!! BUYER BEWARE!!!!!

Please be advised, Great Lakes Pleasure Pools (Kevin Bishop) is a salesman that is only interested in your money. He will promise you everything, when he is pitching his product to you, but please be advised, once your contract is signed and he has your money, the work you will receive is subpar and very sporadic. Kevin promised us a pool by the first week of June, when all the other pool companies were booked; however, it is now the second week of July and we still donâ t have our pool. Once, we signed and handed over the first check, the sporadic work began. Kevin would send guys out for a day or two of work, and then, they would go MIA for two weeks, or until we started calling Kevin and questioning the status of the pool. Next, came the lousy work. One day, he sent guys out in a big rush to beat the rain. In that rushed effort, the plumbing system was installed on the wrong side of the pool, as per the contract. Also, the walls were installed crooked. The other major problem was the concrete was poured before the building inspector was called for an inspection. When Kevin was confronted about the above issues, he gave us a line of excuses and unacceptable solutions. Due to all the above issues, we requested to void the contract and asked him to take his materials back and issue us a refund. After our request for a refund, Kevin stopped answering our phone calls, stopped all work, and still has all of our money. Therefore, we are left with a hole in our backyard, crooked walls, and we are out a whole lot of money because Kevin has taken off with our money. I would be happy to share the full extent of my story with anyone that is considering this company, in order to prevent them from being put in a similar situation to myself. I can be reached at 269xxxxxxx or 269xxxxxxx or mxxxxxxxx@yahoo.com.

Kevin and his team were able to replace our vinyl liner very quickly and efficiently. His customer service was great and very responsive. I can only imagine how busy he is this time of year and during COVID, and he still was very responsive and answered my many questions. He even went the extra mile to go get the liner from the warehouse. Thanks, GLPPs!

Great service very professional

If you see this review and have had similar poor service please feel free to call or text 574 518 xxxx. Kevin told us he would have it done in 2.5 months. It went well in beginning. Then they put liner in and filled pool. A few days later the liner popped and fell off coping. 12 inch sections. Called them they came out next day, they said warm weather needed to fix liner. But he didnt wait for his money. Paid him in installments in full. Tried to contact him on May 11. Kevin said his crew would be out May 20 or May 21. No one showed up. Kevin and his workers will not return our calls. It looks like the reviews became poor after the turn of the year.

Right now I will just say that we are not at all real thrilled with this company. They said, a 2 day job but it's been a week now and still not complete.

We hired Kevin and Great Lakes Pleasure Pools to put in an in-ground pool last spring. What a mistake. We have had nothing but problems with the pool since we have opened this year. Getting Kevin to answer his phone or respond to my messages is impossible. In fact, he blocked my number. will not even open and multiple pipes leak. Yes, they closed it last year. Our one-year-old cover will not open and we cannot use our pool. Kevin and his workers are avoiding/blocking our calls and texts. While the pool was being installed last year, I learned the business of Kevin moto was made Peter to Pay Paul. I was told for months that our cover was on backorder only to find out that he did not have the money to pay for it. We had given him the money months ago for it. His workers would show up at 9 pm + some nights. I highly advise anyone and everyone to stay away from Kevin and Great Lakes Pleasure Pools. Unfortunately, I will have to start calling around to other pool companies this week and see Kevin in court for the repair bills.

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I did not have my liner replaced. The job they completed for me was a repair to my fiberglass pool steps. They arrived when promised & the 2 workers were friendly & answered all my questions. Steps look wonderful. Definitely will hire them again.

They were knowledge, competent and just a great company. The cost was right. You should hire this company for all you pool needs.

installed a in-ground pool w/liner. Kevin was very knowledgeable and helpful. His crew is also great!

We had our pool liner replaced, because of a nasty tear that happened over the winter. After getting quotes from several contractors, we decided to go with Great Lakes Pleasure Pools and Kevin Bishop. Great experience. Kevin came out and took initial measurements for the estimate and took the time to show us our aesthetic liner options and had physical samples to show us. He was the only contractor to sit down with us and give feedback. I had a lower quote from another contractor and he was willing to price match. The team that came out was professional, friendly, and the installed liner liner looked great. I had to replace my pool light and I purchased my own. On a subsequent trip out to our house to install the new faceplates the team member who came out also installed the new light for me. Overall great experience and I would definitely recommend them to anyone needing a liner replacement. Only minor criticism that I have is that preemptive communication could have been better. We had planned on them coming out on Saturday, but something came up and they were not able to make it out. When no one showed, I called and Kevin explained what happened and said they would be there on Sunday. The rescheduling was fine because we had told them that anytime that weekend was fine and initially agreed on Saturday. But if plans are possibly going to change I always appreciate a call to let me know, before I have to call. But like I said that was only a minor criticism so I saved it for the end since most people don't read past the first line or two of a review.

Pool was not leaking before they closed it but yet somehow it is now.

Buying a new home and decided to have pool inspection. Kevin did a great job, knew all the right questions to ask and very knowledgeable about pools and all the workings.

Kevin and his staff were very professional. They did a great job winterizing my pool. The estimate he gave for a new liner in the spring is very competitive and I will most likely be hiring this company!!

Every single person who has been here to work on the pool has been sooooo nice.