Greater Denver Mr. Rooter

Do not hire this company! Back in February, I had them replace a section of pipe under my driveway. When they were done and had filled the hole back up, I noticed a long plastic pipe sticking out of the ground. I asked them what it was and they said it was "probably an old sprinkler line". Yesterday I went to turn my sprinklers on and water came rushing up from under the ground where they had dug. They had intentionally cut my sprinkler line and didn't bother to ask me what it was before they cut it or even inform me that it had been cut. What kind of professional plumber just randomly cuts pipes without knowing, or caring what it was or taking the time to inform the homeowner? If I would have been notified before they cut it, or even before they filled the hole, I could have either told them it was the existing sprinkler line or had an opportunity to have it repaired before they filled the hole. Now I have to dig back down and find the pipe to repair it. Luckily, I haven't had the concrete poured back over where they cut out my driveway yet! All of this could have been avoided by someone from Mr Rooter taking 30 seconds to have conversation with me. I called and spoke to, Justin, the person I had been working with on this job and his response was "I apologize for that but we will just cut through anything in our way. Sorry, but we don't repair sprinkler systems." I get that they have to gain access to where the repair needs to be made but that doesn't give them the right to destroy someone's property with total disregard. Be warned!

This project got bigger than we ever imagined. Jason was wonderful throughout!! He explained every step to us, making us fully aware of extra steps and costs. He worked with our schedule on the repair. Jason and Brian were so professional, helpful and knowledgable. I would highly suggest Mr. Rooter, and especially Jason and Brian to anyone.

The company responded quickly to my emergency even though it was a Sunday. The work took less than an hour and I was very pleased with the price.

Easy to work with. Fixed the problem at minimal cost. Didn't try to boost price for unnecessary work.

Helped me with exactly what I needed.

The customer service was excellant! They were very flexible as far as setting an appointment. It was extreamly convenient that they had HVAC guy too! We were able to get two things taken care of at once! They had amazing prices as well!

Carlos Romero is my hero! After several other companies attempted to fix the back up in my main sewer line and failed (one even told me I would have to replace the entire pipe b/c it was broken!). Carlos was able to get my pipe free of the block (roots) and back in service. He was also able to calm me down from the dramatic day with other plumbers! Thank you soooo much!

According to the tenant, the service rep was knowledgeable, curtious, and got the job completed in a timely manner. The price was reasonable.

I needed a sewer inspection done over the weekend because the guy I originally had scheduled never called me back. Mr. Rooter called me just a few minutes after I submitted the request and we scheduled it for the next day. It was a tough day after a big snow storm and and they got the job done.

Excellent! Service by a sister company Big Kat.Out the same day we called them, furnace repaired,cost was very reasonable. They have all of our furnace business from now on.

Very professional and prompt. He was courteous and helpful.

Very polite and professional. Did exactly what we wanted; very happy with the work.

Timely, well priced serviced!

overall the experience was very good. However, they somehow messed up the schedule and didn't send someone within the 2 hour window. When I called, they were able to get someone over in less than an hour. The individual was professional and helpful and took care to not mess up the house.

2 Stars for a good price on the service (sewer inspection). -1 star for coming over 2 hours late and handing me a business card at 1st meet instead of looking me in the eye, shaking my hand and managing a "Hi", -1 star for charging me for a video inspection but providing no video (took a broken video machine with them, no compensation provided), and -1 star for me having to tell the plumber to take off his sewer water-covered boots before walking on our carpet. There was another issue that happened that wasn't entirely their fault but we were promised compensation by one person and denied it by another.

Very fast and effective. Did a great job finding the problem and turning a 2 day repair into one. Brian, my representative, was very courtesous and professional. He made sure I knew the issue and proposed solutions...

Great.

Very professional, Quick to respond and were efficient. Would use them again ane reccommend them to friends. The plumber who did the work was superb. He was informative and explained what he was doing. He is a credit to the company.

It was great. On time, Resonable rates, and most of all he made fast and effective repairs. I need some things done in the future. I will deffinatly have him back.