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HomeAdvisor Screened & Approved
This service professional has passed the HomeAdvisor screening process.
Learn about our screening process90% Recommended
23 Years In Business
Company Details
- Bilingual
Hours
- Mon: 8:00 AM - 7:00 PM
- Tue: 8:00 AM - 7:00 PM
- Wed: 8:00 AM - 7:00 PM
- Thu: 8:00 AM - 7:00 PM
- Fri: 8:00 AM - 4:00 PM
- Sat: 8:00 AM - 4:00 PM
- Sun: Closed
Achievements
Service Details
Areas of Expertise
- Air duct & vent cleaning
- Chimney Sweeps
- Dryer vent Cleaning
- Insulation
Cost Information
- Free Estimates
- Credit Cards Accepted
- Claim This Deal
Save 20%
Save 20% on Dryer Vent Basic Cleaning
Reviews
Write a ReviewVery good experience, on time fast efficient and courteous.
The technician did not inspect the chimney and guaranteed that it was ready for use. When we started a fire, the rooms filled with smoke. A technician from another company noted the chimney was covered with a metal cap that prevented the smoke from exiting the fireplace. When we attempted to address the problem the Fresh Air Duct Cleaning supervisor was very impatient, rude, abrasive and insulting. She should find another line of work.
This may have been one of the worst interactions that I have ever had with a business. I was calling around inferring about having my ducts cleaned and talked to about 4 companies. Fresh Air Ducts stood out due to price as well as how they sold their process versus their competitors. Later that night they actually texted me offering an additional 10% off the price quoted. I called them back the next day to verify the pricing with the 10% discount which they did confirm, and I chose to use them setting up an appointment the following week. Later that day one of the competitors which I had spoken to earlier called me back and I informed them I was going with Fresh Air Duct Cleaning which they warned me against informing me they would not honor the price and upsell me. I did not think anything of it as them trying to get my business by badmouthing their competitor, which proved to be a mistake on my behalf. The next day Fresh Air Duct called and said they could not honor the appointment which they set up, this was the first sign of things to come. I however informed them that was the only time I had available due to travelling, so they said they would try and make it work. Victor their serviceman did show up at the appointed time, however the price he tried to charge me was 93% higher than they not only quoted but confirmed the next day. Victor then said he had to get some supplies, and he would return, however he never came back nor did he call. Late that evening, Jenny the Op's Manager called me and apologized and rightfully threw Victor under the bus, informing me she had listened to my recoded call with them and the price I had stated to Victor was correct and they should have honored it. She said she would reach out to me the next day to right the wrong. She not only did not call me back as she said, even when I called her and left her messages, she would not return my calls. A couple of days later I did talk with Avery who said she would make sure they honored the quoted pricing, and she set up an appointment for the following week. The next week Pablo, who said he was a manager came and said he would honor the pricing, however 10 minutes later he said the vents looked to dirty and they would only clean the vents if I bought another package which was much higher as an add on. The issue is that Victor had already come out and said the service I asked for would work, he just wanted me to pay more for it. So again, they came out, inflated the pricing or refused to honor the agreed upon service unless I paid more and paid for a higher package. I should have listened to the competitor who had gained business from other customer who had similar stories. I cannot speak to the quality of the service as they never performed it, however I can speak to the lack of integrity this company has at all levels. I would advise you to skip them when looking for a provider so that you can establish a credible relationship with a provider who is looking to provide a great service at a price which they stand by. Fresh Air Duct seems to only care about getting as much as they can out of you and will not even perform the work unless you agree to be upsold. My advice is stay away from this company, as the customer is far from their priority.
A bit costly, but they fixed my issue and did a deep cleaning on my Dryer Vent the same day. They did great work on resealing my dryer vent duct to the roof cap. Wonderful Job for sure. See two before and one after photo attached.
Luis was great and very professional. Cleaned my fireplace in about 40 minutes.
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These guys did a fantastic job! They were prompt, friendly, courteous, professional, knowledgeable, and thorough.They answered all my questions and explained the process of what they were doing.I would definitely recommend them! I am so thankful for Fresh Air Duct Cleaning company! I will use them again if needed!
Technician was on time and did everything that the package included which was repair and clean the chimney.
I m very happy with our experience with this company. The communication was excellent on every level, the techs were on time and fantastic.They protected our house with pads, boot covers and most importantly, guards on the corners of the walls to prevent the hose from chewing up the paint and plaster. I can recommend this company with confidence. Thank you Fresh Air Duct Cleaning
Photos
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