Green Home Solutions TrueEnviro

They do not show up on time and do not complete work! It was a total waste of time. They donâ t even bother to call and let you know the changes in their plan!

It makes me sad to have to write this review, but I feel obligated to warn people about this company. Mold is a serious problem that can cause very real health complications -- this company is ill-equipped to help you on any level. Steer clear! When I got service in Dec 21, I tried to contact this company for 2 months because it was clear the treatment hadnt worked. At the time, I called both the main office and my technician. The technician told me hed come back to the house, but never did. I try to be a dream customer - I had coffee and donuts any time they came to the house. I was patient as they worked through scheduling issues. When they showed up late or called last minute to say they wouldnt be coming, I shrugged it off. When they changed the price on me, I said ok. They left a lockbox on my front door for 10 months. These were minor issues - indicative of their disorganization - but not a huge deal to me. The real problem is that their treatment doesnt work and after you pay them, they disappear and are completely unresponsive. Im super sick from mold now and have to spend thousands of dollars to get it out of my system. When they completed my service, they insisted on testing for mold themselves - its cheaper, let us test it vs having a 3rd party confirm their treatment had worked. Dont be an idiot like me and let them do this! When they collected the samples, they did so in 10 seconds (Ive now learned this is a faulty, ineffective way to collect air samples for mold) - so their faulty tests will show that you have no mold, but its just because the way they collect samples is a scam! For two months, I tried to speak to someone about the service. They had promised to respray if it didnt work the first time. No one responded despite several calls and emails. More recently, I started contacting them again in August when I learned I had gotten very ill because their mold treatment doesnt work. Ive spent more than two months (again) calling their office every week and every week they make up some excuse and were investigating "we're waiting for the owner"... but it's been 10+ weeks of me calling and them blowing me off - they hope I will just forget about it and they can keep defrauding customers. At this point, I really just want to warn others to steer clear of this business. They are unethical, unresponsive, and - most importantly - their service is a scam. Beware. Their responses to my reviews are dishonest. They've blown me off with no offer to remedy the problem for almost a year. This is a bad, unethical business that you should avoid.

They were a 5, great company to work with and the person that helped me with the whole process was very professional and kind.

Very kind service professional.

I think they need to inform the consumer better about the whole process, when I asked if she have black mold when she didn't have any black mold from another SP

they were terrific and i want to thank home advisor for sending such a great and professional company and weeding out the bad ones. very impressive.

on time very professional

Friendly and thorough. Helpful information received

I could not have asked for a more positive experience! Jose in Redwood City, Ca is responsive, informative, flexible, and a great person! He set our expectations and followed them or reset them, thoroughly answered all of our questions, and communicated through email, phone calls, and text. He not only put us at ease, but also helped us with a Handyman to rebuild, figuring out our 3rd party post test company, and went above and beyond in supplying HEPA Filters and spraying our son's room! I highly recommend using Jose at Green Home Solutions for your mold testing and remediation. Definitely a "cut above!"

The person that we worked with was very pleasant and easy to work with. Also very knowedgeable

Great all around

Nice and easy. Great pricing.

Professional service and honest recommendations.

Jose was knowledgeable and helpful and didn't try to sell services we didn't need.

Very professional. Have referred them already

They did a great job. Scheduling was great, showed up on time, was efficient and professional. Definitely recommend.

Great experience. Quick results.

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Thorough test, Good recommendation

Howard Oliver is a very professional and very helpful and very nice guy i highly recommend others to hire him for mold and other inspections

They showed up on time, did their work and provided a thorough report

I like Howard, they were work hard. Only problem was they opened the wall and ceiling and leave it open. I thought they would close it up after cleaning it. It could be my own problem that I didn't understand about the whole procedure. well, overall they did a good job. As for price, they didn't close the wall and ceiling, so the price was little high.

Jose showed up on time and did what he said he'd do.

James (the owner of business), was very professional, clean and efficient!! Would recommend him to anybody who has indoor mold problems.