Greenergy HVAC & Fireplace

Here is the revised and enhanced version with the additional details included: I had an awful experience with this company from start to finish. When I called, they hung up on me, and when I finally got through to someone, they rudely said, ?Oh my God, there is nothing to do? when I asked to speak to a supervisor or someone who could help. They made it clear they were not interested in resolving the issue, which is unacceptable. I initially paid $200 for what was supposed to include a diagnostic, 30 minutes of labor, and a cleaning. However, they did not clean anything. The thermoconductor was untouched, proving they did not do the job they were paid for. They also misdiagnosed the issue, trying to convince me I needed a new pilot and attempting to charge me an additional $350. All it actually needed was for the soot to be cleaned off the thermoconductor, which I ended up doing myself and the fireplace has worked perfectly ever since. If I had gone along with their suggestion to replace

Mark is very nice and polite. Explains your options. Not pushy.

Fast response and technician very knowledgeable expensive to repair the fireplace.

Mark did a fantastic job!

Fast response and quality work

I was unaware of the fact that all required was to simply thoroughly vaccum and wipe the GAS fireplace - a simple job I'll be able to do myself and save a $200.

On time, excellent service.

Great service!

I wrote a bad review earlier, but there was a mix-up and they did not get my message. Once the company understood my problem, the repair man came out and fixed my fireplace at no charge. Super nice repair man!

What an amazing company!! I was out of town and they were amenable to working at my house. Mark is AWESOME!! He called me to find out more details of what was wrong before the appt. Went to the house and found out the problem even though I previously had someone there who told me something different. Fixed the problem and even sent me photos and videos of how the furnace is working with temperature pics and everything. That is above and beyond. THEY PROVIDED EXCELLENT SERVICE!!

Mark, was very professional and knew his craft.

The technician, Mark, was friendly and helpful when explaining what was happening with my fireplace. He remedied the issue and itâ s been working as it should ever since.

The tech arrived on time, was very professional and courteous, and did a great job. Honestly impressed with the experience and will definitely use their services in the future.

If only all businesses were as professional, concise, courteous, as owner, Mark Haas. He conducted a thorough evaluation of my gas fireplace unit. He quickly discovered the issue but also found that the glass on my unit was not installed correctly which would result in carbon monoxide fumes to escape into my home. Do not listen to your gas company if they tell you a licensed plumber can service a gas fireplace. I am happy to recommend GREENERGY, and hope this helps someone else who appreciates honest, professional, service.

Mark was terrific. Diagnosed the root cause, had all the parts needed on his truck, and did the repair immediately to save me an extra service charge. My gas fireplace is back in working order. Thanks so much!

Easy to schedule, responsive. Mark came to fix it. Great diagnostics, great solution and fix.

I hired Mark to inspect and service our gas fireplace. He was was Very professional and honest. He cleaned and repaired my gas fire place and installed a blower. What was also nice was he had the parts needed to do the repair and service already so it was only 1 sales call

Greenergy was very responsive and was able to service our gas fireplace within a few days of my call, unlike other fireplace service companies that gave us quotes for service over a month out. The tech was very professional and friendly and had my fireplace cleaned and ensured it was working properly very quickly. We'll definitely use them again.

Very responsive and a great parts inventory to avoid supply chain issues.

Mark arrived promptly. Was able to quickly diagnose and repair my 27 year old unit quickly and efficiently. He was professional, followed Covid protocol and explained the issues. Although the repair was expensive, I am satisfied and will definitely use Greenergy HVAC & Fireplace & Appliance in the future. Even my dog -Cutie Pie-liked Mark!!