Greenville Tile & Stone, Inc.

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5 Years In Business

Company Details

  • Verified Licenses

Contact

120 Stafford Green Way
Greenville, SC 29615

Hours

  • Mon: 9:00 AM - 5:00 PM
  • Tue: 9:00 AM - 5:00 PM
  • Wed: 9:00 AM - 5:00 PM
  • Thu: 9:00 AM - 5:00 PM
  • Fri: 9:00 AM - 5:00 PM
  • Sat: Closed
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Tile Installation and Repair
  • Grout Replace and Repair
  • Stone Restoration
  • Tile and Grout Cleaning
  • Commercial and Residential
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.7
12 Verified Reviews
  • 5
    11
  • 4
    0
  • 3
    0
  • 2
    1
  • 1
    0

Highly rated for

  • Quality
  • Value
  • Customer Service
Showing 1-10 of 12 results
2.0 Nilsa D. Greer, SC
8/30/2021

He completed my floors and was attentive when I called him originally. But since the work was done it has been difficult to get him back to correct some areas that are not grouted well and some areas are lifted. Several calls and messages have been made to him but no response

Response from Company:

I am sorry you feel this way, however, a few details you're leaving out. Your son called me back to back after hours repeatedly, so I came to take a look at the project. We discussed the issues you had with your project and your previous contractor. I provided you with some solutions. The biggest being the concrete floors which had settled unlevel as well as having cracks. I presented you with a plan of action that included stripping the floors of all remaining glue, wood, and residue as well as grinding down the floors to make them level. You did not proceed with my plan as it was out of your budget. Weeks later you reached back out to me to provide you a quote for tile install only. You expressed that you had someone else come out to prepare the floors. I gave you another quote and applied for a discount due to the situation you were in. We were installing Ditra Mat, tile provided by you, and grout. You accepted this quote and we moved to schedule. At the time we were three months out but we had an opening and were able to pencil you in for a sooner time. When we arrived at the home the project area was filled with furniture and appliances even though we discussed everything needing to be moved out of the area before us being there. We spent the bulk of our day moving furniture, disconnecting and relocating appliances, cleaning the floor, and removing glue residue that was still present. We were under the interpretation this had all been done and was not included in the original quote. We spent the remainder of our first day and into our second day preparing the floors so the project could continue forward. We advised you during this process that the concrete still had yet to be leveled and fixed. You were told this would lead to a not-so-perfect installation and you wanted us to continue with the project as-is. We finally began work on the project with the Ditra Mat in the later part of day two. Some issues arose due to the concrete not being level which was noticed by you. I again reiterated that this was because of your floor not being level and that I could do my best but it still would not be a perfect installation. We got the ok from you to continue with the project. The next day we began staging tile to begin installation and discovered that the tile you were providing was a mixture of two different batches and sizes. We discussed the issue and proceeded to help. We spent the entirety of the day going to multiple stores to get the correct tile for your project. This included loading nearly two tons of tile for you and returning it for you. I did not charge you at all for this. You inspected the next day and I came by to receive the remainder of the balance due. You thanked me and complimented how well everything looked. When you asked me if you owed more for the extra work we put into your project I said that we were all ok and to pay it forward to someone else that may need it. Since then you have contacted me about concerns with your tile and grout. As my schedule is still pretty full, I asked multiple times for pictures of your concerns so I could try not to cancel out a day with other projects to come to assess. I have yet to receive any. I had a day scheduled to come out and you canceled on me. We scheduled another date which I had to cancel due to run over from another project. Since then I have reached out again for scheduling which you have told me any day would work for you. I reiterated that our schedule is still very busy but we might be able to pencil you in if we get an opening. I reached out again on a day that became open early and you were on your way to work. I have been more than willing to come to assess but our schedules have not worked out. I have been responsive to you promptly anytime you have messaged me. So far I have done everything to my limits to help you on this project.

5.0 Blake W. Simpsonville, SC
6/13/2021

Matthew and his team are outstanding. Kept me updated thru the entire process. We started and finished in the timeframe discussed. GREAT attention to detail which is so important in a 375 s.f. kitchen floor tile installation. Weâ re actually discussing having a new shower installed!

5.0 Fred A. Greenville, SC
8/8/2020

We were very happy with this company and would use them again.

5.0 Danielle W. Fountain Inn, SC
7/17/2020

Matthew and Jason were seriously the best! They went above and beyond all expectations to help us have the most beautiful shower! I d hire the again in an instant!

4.5 Barbara E. Simpsonville, SC
7/1/2020

Not only good work, but nice, courteous people to work with! Really wanted to make me happy and went the extra mile!

5.0 Mike T. Greenville, SC
4/5/2020

We hired the Greenville Tile Stone contractor around the first of April 2020. However, due to the CoronaVirus, the contractor (with our consent) was not able to perform the work until May 2020. The Home Advisor review that I originally submitted was on 4-05-2020. The 2 bathroom tile projects were performed and completed in May 2020. The two projects consisted of removing the existing tile and installing new tile and baseboards in both bathrooms. The first project was started and completed in the first week. The second project was started and completed in the second week. We ran into some unknown rotten wood problems under the existing tile floors that were unexpected. The Greenville Tile Stone guys did an outstanding job of both projects. Their attitude, flexibility, and willingness to work with the homeowners were great. Their cost for both projects was reasonable. They were able to meet both aggressive schedules. The quality of both projects was great. My wife and I have been enjoyed our new bathroom tile floor for the past 5 months. Whenever we have any need for tile and stonework in our home in the future, we will definitely have these guys do the work for us again.

5.0 Michael R. Simpsonville, SC
3/17/2020

They were very professional and really cared how we felt about the work.

5.0 Michelle H. Greer, SC
3/15/2020

Quick to reply and was able to schedule the work and complete on very short notice. High integrity and work ethic. I highly recommend!

5.0 John H. Greer, SC
3/3/2020

5.0 Joanne J. Greenville, SC
2/26/2020

Matt and Levi did a great job Installing tile on my patio. They gave me a great deal on price too. Really nice guys! Planning to have them back to do some deep cleaning on some old interior tile. Can t recommend them enough.

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