Ground Control

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Learn about our screening process

14 Years In Business

Company Details

Contact

5585 White Oak Road
Appling, GA 30802
https://www.groundcontrol-augusta.com/

Hours

  • Mon: 8:00 AM - 4:00 PM
  • Tue: 8:00 AM - 4:00 PM
  • Wed: 8:00 AM - 4:00 PM
  • Thu: 8:00 AM - 4:00 PM
  • Fri: 8:00 AM - 4:00 PM
  • Sat: Closed
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Landscape - Install Landscaping for Yard or Garden
  • Lawn Care - Maintain and Mow a Lawn
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.6
53 Verified Reviews
  • 5
    44
  • 4
    6
  • 3
    1
  • 2
    1
  • 1
    1

Highly rated for

  • Overall Rating
  • Value
  • Customer Service
  • Quality
Showing 1-10 of 53 results
2.0 Anthony S. Augusta, GA
9/18/2024

The lawn service was very consistent initially . As time went on they began to show up inconsistently. I understand weather plays a factor in when they perform their services. This is why I asked them to call first before arriving so that I can have the rear gate open or to tell them not to come because I was out of town or simply not at home. Eventually they began not showing up for my services and still charging me the bi-weekly fee for services I did not receive. When I called to ask when they would do my service they told me that they had to drop me as a customer because I was causing them problems because when they would show up , unannounced, without calling ahead no one was home to unlock my back gate. The gate would be open if you would be consistent with your scheduled services for my home but since that is an inconvenience to your company I am treated as if I'm asking for too much. No one stopped the workers from cutting the front yard but because the back gate is locked you decided not to cut the front yard which you have access to. Many times the workers would arrive as seen on my security cameras but never ring my doorbell or call/text to inform me they were at me residence. The final complaint I have is the constant damage the workers did on bottom level of boards surrounding my home. I had to constantly remind the workers not to damage my property with the lawnmowers and trimmers but it kept happening. Overall when the services were performed they did a great job with my lawn. Unfortunately the customer service, the rude attitude displayed when asking them to call prior to their arrival because of their inconsistency and the damage to my home is why I give this company a overall score of 3 stars.

Response from Company:

Thank you for taking the time to share your experience with us. We take all matters both small and large seriously to make sure our customers are satisfied at the best of our abilities. Resolving any matters dealing with concerns or quality will always be the number one priority with our staff and crew and we are sorry these issues were not met. We take pride knowing our crew will always strive to give their 100% best efforts every service and if not we hope we can deal with said issues in the best way we can. Every service falls around the same day of each week you are scheduled, with weather permitting it does, that way you can keep track of the day we will be there. Unfortunately, we cannot give you a specific time the crew will be there due to our high volume of customers and how our system works there is no ideal way for this to happen. We apologize for this inconvenience, but we hope our work ethics and our willingness to go above and beyond exceeds these minor issues.

5.0 Regine M. Augusta, GA
8/13/2024

Very professional and did a good Job. Job was done earlier and faster than expected.

5.0 Tracy T. Grovetown, GA
7/11/2024

They replaced two old sprinklers and added more to cover the rest of the yard. Very good work. The system is perfect and the crew was great to work with.

5.0 Gerald J. Evans, GA
3/5/2021

Sod Front Lawn: If you value time as well as money, I strongly recommend that you hire the team at Ground Control for your lawn needs. From estimate to cleanup, they are so thoroughly professional that I ask, "Why does every business not conduct their affairs in this manner."

5.0 Thomas I. Evans, GA
2/12/2021

Ground control did an excellent job i highly recommend them

4.5 Kathleen M. Grovetown, GA
7/24/2020

5.0 Malyn B. Waynesboro, GA
7/4/2020

5.0 Vera R. Augusta, GA
6/12/2020

Great people!

5.0 Gloria S. Lancaster, PA
6/14/2019

They are great work with. They have never missed and we wouldn't use anyone else.

5.0 Dylan J. Lancaster, PA
6/13/2019

Ground Control provides exceptional service with a home-y feel! They were a pleasure to work with!

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Ground Control

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