GroutSmith of Central Florida

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Learn about our screening process

95% Recommended

10 Years In Business

Company Details

Hours

  • Mon: 9:00 AM - 5:00 PM
  • Tue: 9:00 AM - 5:00 PM
  • Wed: 9:00 AM - 5:00 PM
  • Thu: 9:00 AM - 5:00 PM
  • Fri: 9:00 AM - 5:00 PM
  • Sat: Closed
  • Sun: Closed
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Achievements

Service Details

    Areas of Expertise

    • Grout Replace or Repair
    • Grout Replace or Repair- For Business
    • Tile & Grout Cleaning
    • Tile & Grout Cleaning - For Business
    • Tile: Ceramic and Porcelain - Repair
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Warranty Offered
    • Credit Cards Accepted

    Ratings

    4.7
    380 Verified Reviews
    • 5
      330
    • 4
      32
    • 3
      6
    • 2
      6
    • 1
      6

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 380 reviews Showing 0 reviews
    5.0 Nicholas M. Longwood, FL
    1/30/2021

    Got back to me super fast. The work they provided looks great

    0.50 Bernadette S. Orlando, FL
    1/29/2021

    After they do the work, you cannot use your shower for three days which we were informed of when we got the pricing information from the salesperson, which by the way, there is NO pricing information on their website. We had a leak in the shower and it needed cleaned very badly. We had been unable to keep up with the cleaning and maintenance due to physical constraints and not being willing to bring someone into the house during the pandemic to clean. The first worker who came to the house, Michael, was rude abrasive and did a terrible job. He cleaned up prior to showing us his work. When we voiced concerns, he complained profusely explaining that he would have to go and get his tools and supplies again. We did not give in to his tirade so he begrudgingly went back to his truck to get his tools and supplies. He attempted to shame us that the shower was filthy that he would not have even taken the job if he would have been the person to do the bid. Further that the $795 was not enough for the job. He commented that he did not expect to spend as much time as it took him. After he left, we begged the person answering the phones to have someone come out and fix his work and after speaking with the general manager they agreed to instead they send out the man who had sold us on the project which, of course, was not the same day. He agreed the work was not to their standards, took some pictures of the substandard work done and they would send someone to fix everything. Since they had to redo almost everything, we could not use our shower for basically a week due to the delay in scheduling the second fix. There was mildew left in places you could not see for example under the door to the shower and above the door to the shower. Even after two people came to work on our grout there are still some small holes in the grout. They used a sealant that they said would dry clear. It did in some places, which unfortunately you can see the mildew left underneath it. In other places it dried an opaque white. For what they charge we expected an excellent job and did not receive one. Finally the drain in the bottom of the shower was â caulkedâ around the edge of the drain as they said they could not clean it because the mildew was in the grout. The â caulkingâ is already coming up and looks terrible. Even though we have followed all their upkeep instructions daily of drying the shower completely and spraying a vinegar/water mixture we are seeing mildew growing (they indicate not to use any chemicals). Buyer beware, their salesman is excellent but the work leaves a ton to be desired. We have followed all their instructions and we are still starting to see some problem areas, DO NOT USE, you will regret it!

    Response from Company:

    Ms.S; Much of what you are stating is incorrect. We did your Shower on 11/3/20. You are correct that it was very challenging with mold, mildew and excessive moisture behind the existing caulking. Once you expressed dissatisfaction on the work that was done our estimator came out to look at on 11/5. As it had begun to dry, we scheduled a Tech to be there the NEXT day to correct issues.. That was almost 90 days ago and we have not heard 1 word from you since. You are right it is necessary to have regular cleaning to keep it clean. You do have a 1 year warranty if you are properly maintaining your Shower cleanliness.

    5.0 Greg C. Melbourne, FL
    1/29/2021

    Estimator was in time, professional and respectful. Technicians were on-time and did a great job

    5.0 Debbie H. Titusville, FL
    1/29/2021

    Groutsmith was in constant contact and kept me informed at all times. They first sent out a gentleman to do an estimate and he gave me four different samples of colors I could choose from to see which would work best and made suggestions and was extremely helpful and polite. When the technician came out to do the floors he too was also very professional and polite and made other suggestions as well. He explained everything completely. I have decided to order they are gold product that would enhance the floor and they actually delivered it to me the next day! Excellent customer service, on time great price and professional! Iâ d recommend them and hire them again and again!

    5.0 Kara/mike S. Orlando, FL
    1/27/2021

    Very good customer service all the way around.

    5.0 Patrick P. Ormond Beach, FL
    1/24/2021

    Excellent job !!!

    5.0 Paul R. De Leon, FL
    1/22/2021

    Fast service

    5.0 Kaushik R. Winter Garden, FL
    1/12/2021

    Very friendly professionals. They are always on time and very courteous. Gave a clear estimate for free and also demonstrate what to expect. On the day of work they came as per the schedule and finished the work with meticulous precession. Very humble and they know their game. Highly recommended

    5.0 Jan R. Oviedo, FL
    1/6/2021

    Everything looks great!

    Response from Company:

    Good morning Ms. R thank you so much for having our company in and for taking the time to leave a review. We appreciate your choosing to work with us.

    5.0 Elham A. Orlando, FL
    1/4/2021

    They very professional. They clean my tiles and grout. I love my new shiny floors. If you can't clean your dirty floor and grout. Clean it don't change it

    Response from Company:

    Good morning Mr. A, thank you so much for having our company in your home for services. We appreciate you choosing to work with us, please let us know if you have any needs in the future.

    Photos

    GroutSmith of Central Florida
    5
    Before and After Restoration
    2
    "Before" and "After" the Groutsmith

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