Grout Works of Hampton Roads, LLC

4.45 |72 Verified Ratings
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Grout Works of Hampton Roads, LLC

4.45 | 72 Verified Ratings
Write a Review

757-871-9161

806 Ward Court
Newport News, VA 23602
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Profile
Grout Works of Hampton Roads, LLC


Perfect Grout Permanently

At the core of our professional service is our cleaning process and proprietary color sealant. Designed to penetrate deeply into the surface of grout, our color sealant forms a tough shield that won't peel, fade, or flake over time. It's resistant to dirt, liquids, oils, and heavy traffic. Choose from our 50 premixed colors or our custom-tinted colors to create beautiful, durable and brand-new looking tile surfaces that are uniquely yours, for a fraction of the cost of re-grouting, re-tiling or renovating. In addition to our cleaning and sealing process, Grout Works professionals offer a complete range of tile and grout repair and replacement services. Whether you have loose or broken tiles, cracked, missing or crumbled grout, or moldy and mildewed caulk, Grout Works professionals will make repair work quick and inexpensive. Our services include: Complete Shower Restoration Grout Cleaning and Color Sealing Mold and Mildew Removal Soap Scum Removal Damaged Grout Repair AND MORE!

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Norfolk
  • Virginia Beach
  • Hampton
  • Newport News
  • Chesapeake
  • Suffolk
  • Portsmouth
  • Williamsburg
  • Yorktown
  • Smithfield
  • Gloucester
  • Gloucester Point
  • Norge
  • See All >

Services Offered

Tile
  • Clean Tile & Grout
  • Grout Replace or Repair

Areas of Expertise

  • Grout Restoration
  • Grout color Sealing
  • Shower Restoration
  • Damaged Tile Replacement
  • Re-caulking

Product Brands Used

  • Grout Works proprietary Cleaner & Sealer. As a licensed division, we are the only company in the industy to have access to these products.

Quick Facts

Business Hours
Monday:
8:00 AM to 5:00 PM
Tuesday:
8:00 AM to 5:00 PM
Wednesday:
8:00 AM to 5:00 PM
Thursday:
8:00 AM to 5:00 PM
Friday:
8:00 AM to 5:00 PM
Saturday:
12:00 AM to 1:00 AM
Sunday:
12:00 AM to 1:00 AM
(Please call to confirm)
  • Warranty Description: 5 Years/1 Year
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2000
Green Certifications
  • MSDS supplied upon request
Awards
  • Check us out on Angie's List
  • Educate yourself at our website at www.grout-works.com
  • Earned every award that Home Advisor offers
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Served numnerous and varied leadership rolls in our church

Served in Cub Scouts and Boy Scouts in various rolls

How We Got Started

I chose to work in this industry because I love doing excellent work and making people happy..

We started in this industry in 1994.

We describe our business as Family owned and operated

What is your warranty?

It varies depending on the work area but it is simple. 5 years for floors and 1 year for showers.

 

Photos
Grout Works of Hampton Roads, LLC


My Work
3 Projects
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Ratings & Reviews
Grout Works of Hampton Roads, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 72
  Page 1 of 8
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4.0   |  
Review by in Newport News, VA
It was quick and appreciated
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5.0   |  
Review by in Williamsburg, VA
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0.5   |  02-05-2019
Review by Kelli T. in Virginia Beach, VA
My husband and I moved into a house where the people who did our master bathroom shower (tile on both shower wall and floor) did an awful job. Once my husband and I started taking showers, the grout started to come up. We found "Grout Works" here on Home Advisors where they have a 4.6 review rating. So we thought we were getting professionals who actually knew what they were doing. We called Grout Works and had them come out to take a look at our shower a couple of weeks before Thanksgiving 2018. We liked their estimate and with a 4.6 review rating we thought we'd finally be able to use our shower again. We were told we had to wait until after Thanksgiving, because they didn't have the right grout and color for our shower and had to order it. Although, we hadn't used the shower for a week and a half (we were using the hall bathroom shower), two or three more weeks wouldn't be a problem, because we wanted it done right. A week after Thanksgiving, they came to fix the shower (a man and woman) and instructed us not to use it for 24 hours. My husband and I waited 48 hours to ensure the grout was set and dry. Two weeks later, not even a month in, my husband and I noticed the shower floor was "squishy" and every time we stepped on the middle tile water would ooze out. We didn't even have that problem BEFORE they did the work. We called "Grout Works" and they came out to recheck the work. We were informed that they would NOT be able to fix the problem and suggested we give the contractor they work with a call to fix it, then they would come back out to grout. Really? At that same time my husband was informed that "Grout Work" had this same problem previously with another client, and they ended up having to give them back their money, because they weren't able to fix the issue. Hearing that, and since we had a warranty we requested our money back. We were told we needed to look at the warranty that stated if the floor was wet the warranty wouldn't be honored. Hmm, first off, we hadn't used our shower in almost 4 weeks. We even put a heater in the shower for a few days, the first week we discovered we were going to need someone to come out. Second, if there was water under the tile when the "professionals" did the work, why wouldn't they tell us they wouldn't be able to complete the job? After a couple of calls, we were offered a portion of our money back, but the owner told us: I'm being generous doing that. We were left with the same problem and a few dollars lighter. Worst company we ever worked with!
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5.0   |  
Review by in Norfolk, VA
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3.0   |  
Review by in Chesapeake, VA
My bathroom tiles now look bright and fresh, with the bright white color sealer on the grout of the floor and wall tiles. Overall, I am pleased I had it done. The work crew came back once to deal with some cracks in the grout which I had noticed after they left. The reason I gave three stars and not five is because I had not understood what their product is, exactly. I was expecting the grout to look as if it were new, but it is not that smooth. The sealer bleeds onto the tile and looks a bit jagged if you get close enough to notice. It is not noticeable when I'm standing. If you ask enough questions during the visit to prepare the quote and understand what they do, you will be happy. It would be helpful if they had a sample to show you when they come to your house to do the quote. Customer service was always good.
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0.5   |  08-14-2018
Review by Steve C. in Suffolk, VA
I hired this company to repair three broken porcelain tiles in my kitchen. They indicated they could do this work but said that to match the grout it would require re-grouting the entire kitchen. I agreed. Well, it has been nearly a year since they did the work. They had to come back to my home three times in less than four weeks because two of the tiles they replaced were loose with glue coming up around the edges. They also had to redo the grout around those tiles. I also noticed that a tile next to one they replaced has a hairline crack from them taking a broken tile out. The toe-molding was not replaced properly and looks like crap. Now, about a year later, two of the tiles they replaced are loose and the grout is peeling off. Shoddy work, at best. I would not hire these people ever again to come to my home and do work. In fact I wouldn't trust them to change a toilet paper roll without screwing it up. Stay away from Grout Works if you want tiles replaced. They are out of their league.

1 of 1 users found this review helpful.

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4.5   |  
Review by in Virginia Beach, VA
They came in a did a greedy job, but when the tile and grout dried up, we noticed that the grout was not cleaned in a few spots. I called them the next day and they can back a day later and did the spots they missed. They apologized for the inconvenience, but they did a great job.
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5.0   |  
Review by in Newport News, VA
Very prompt and proficient, while affordable
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5.0   |  
Review by in Hampton, VA
Good communication
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4.0   |  
Review by in Yorktown, VA
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Showing 1-10 of 72
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