Guardian Heating and Air, Inc.

4.76 |28 Verified Ratings
Write a Review

Guardian Heating and Air, Inc.

4.76 | 28 Verified Ratings
Write a Review

877-882-7005

683 Henderson Drive
Cartersville, GA 30120
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Profile
Guardian Heating and Air, Inc.


At Guardian we are committed to each and every customer by offering one solution to your home service needs. Voted Best HVAC Company 2019 in Atlanta, you can be assured that our customers are our top priority. With over 20 years of experience, Guardian was built on providing reasonable and affordable prices, expert technicians, and practices that respect the customer. Our customer's time, money and needs, are placed at top priority. Guardian’s solutions are always delivered with honest and upfront practices. At Guardian, we "Save the day with expert service," and guarantee your satisfaction, stopping at nothing until each customer is satisfied. Our aggressive pricing, Free Service Call fees with repairs over $250, and expert level technicians have allowed Guardian to be a homeowner's go to home service company in metro Atlanta.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Quick Facts

Business Hours
Monday:
7:00 AM to 7:00 PM
Tuesday:
7:00 AM to 7:00 PM
Wednesday:
7:00 AM to 7:00 PM
Thursday:
7:00 AM to 7:00 PM
Friday:
7:00 AM to 7:00 PM
Saturday:
8:00 AM to 6:00 PM
(Please call to confirm)
  • Commercial
  • Warranty Description: Parts and Labor Warranty
  • Small Jobs Welcome
  • Warranty Offered
  • Free Estimates
  • Residential
  • Credit Cards Accepted
  • Bilingual

Credentials

In Business Since: 2019
Memberships & Affiliations
  • Heat Exchanger Certified
  • Cobb County Heating & Air Association
State Licensing
Trade: Conditioned Air Contractor
License #: GAREGCN210532
Expiration: 01-01-2099
Awards
  • Home Improvement Magazine "Best HVAC Company in Atlanta 2019'
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

To find more licensing information for your state, visit our Licensing Requirements page.

Business Overview

Community Involvement

Project 82 Kenya

National Breast Cancer Foundation

How We Got Started

I chose to work in this industry because I was always technically minded and enjoyed meeting and taking care of new people. HVAC allowed me the opportunity to solve problems, use my skills, and teach others. There comes great satisfaction in being able to find the right solution for a customer, at the right budget, while creating long lasting relationships. .

We started in this industry in 1996.

We describe our business as Family owned and operated

What is the difference between Guardian and the rest?

Honesty, Integrity, Accountability, Availability, Trust, Safety ...the foundation of our company.

 

Photos
Guardian Heating and Air, Inc.


My Work
6 Projects
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
Guardian Heating and Air, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 28
  Page 1 of 3
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5.0   |  
Friendly service
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5.0   |  
did a fantastic job
Response by Guardian Heating and Air, Inc.: Thank you for your rating and review! It is much appreciated!
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5.0   |  
Technician was on time, professional and courteous. He explained the problem well., and corrected it
Response by Guardian Heating and Air, Inc.: Thank you Elizabeth for taking the time to rate and review our company!
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4.5   |  
Richard Eppers, the Owner and President of Guardian was actually the technician who serviced my air conditioning unit. He took time to explain how he was going to proceed, and as a senior sheltered during the pandemic, was relieved when he did not enter my home before putting on his mask and covering for his shoes. He found and fixed the problem in a relatively short amount of time, and offered advice on temperature control and future maintenance. Richard was very courteous with being phony, showed genuine concern and was totally professional throughout. In the end we discussed a maintenance agreement, which I decided was the appropriate route to avoid any future "surprises". The agreement was reasonable and I strongly feel, that though had no previous knowledge of this company, based on the Owner, that future technicians will just as professional and knowledgeable. I could not have expected in customer service, from my first call in and expeditious scheduling and followup by the office staff, to the completion of the call by Richard, I would highly recommend Guardian in a heartbeat!. I fully expect any future technicians to show the same professionalism and expertise as their boss.
Response by Guardian Heating and Air, Inc.: Thank you Gail for your raving review! We truly appreciate the time you took to speak to our services and look forward to working with you again.
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5.0   |  
Gio (Giovanni) was excellent; very knowledgeable, efficient and courteous. I would have him back for any other needs.
Response by Guardian Heating and Air, Inc.: Thank you for your rating and review! Gio is a great example of our team and how much they appreciate our customers!
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5.0   |  
Response by Guardian Heating and Air, Inc.: Thank you Guy for you rating!
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4.0   |  
As I am writing this I realize that I am not completely satisfied with their service other than the tech was friendly and knowledgeable. Initially, I scheduled the appointment for an annual maintenance on our 3 units. On the day of the service their office called about 3 hours into the 4 hour window to inform me they needed to reschedule the appointment. The woman apologetically explained that I was the last appointment of the day, and the job ahead of me ran into a major repair that would run late into the evening. Though I had been inconvenienced by this, I understand these things happen and was still willing to give them a try. When the tech came out the following week, I walked around with him for a bit showing him where to access the units. I explained the air filters had recently been changed except for the one in the attic which he did for me using the filter I had purchased from Home Depot. When I asked him about the condensation hoses for the units in the basement he recommended I put a little bleach in the pump to keep it clean. Is not that something he should do as part of the maintenance I am paying for? I also asked him about cleaning the condenser coils on the outside units. He said he would check to see if they need it, which surprised me because that has always been standard with other companies as well. I had an appointment to go to while the tech was working. My husband was there for the rest of the service. We ended up replacing a capacitor in one of the older units, and the annual maintenance plan seemed like the most economical at $281 for 2 visits a year. But in hindsight I am wondering if it really was worth it.
Response by Guardian Heating and Air, Inc.: Joanie - we truly appreciate your review and flexibility in understanding that sometimes repairs can take extra time. While we truly understand your concerns, we apologize if the technician did not relay our services appropriately. We do check & blow out the flow of your lines if necessary, as well as recommend that homeowners periodically add a little bleach to prevent any growth. We will send you your inspection report again as well as the list of items that are verified and checked at each visit. Our Business Manager will contact you to discuss the line items in detail. We appreciate your business and value you as a customer!
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5.0   |  
They were on time as promised.
Response by Guardian Heating and Air, Inc.: Thank you for your review!
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5.0   |  
Came when they said Did what they said and I like that very much Thank you
Response by Guardian Heating and Air, Inc.: Thank you Jessie! We appreciate you taking the time to rate and review us!
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5.0   |  
Response by Guardian Heating and Air, Inc.: Thank you for your rating!
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Showing 1-10 of 28
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What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.



NOTE: Member service professional information confirmed as described above may change or expire over time; while HomeAdvisor attempts to maintain accurate and up-to-date information, and confirms changes when notified, we cannot guarantee that profile and screening information is accurate. Therefore, we recommend that before working with a service professional you verify that information presented is still current and/or acceptable to you.
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