Guardian Professional Contracting Services, Inc.

"Thank you, Anthony! We truly appreciate you taking the time to share your experience. We?re glad to hear you were happy with the service, workmanship, and professionalism of our team. It was a pleasure working with you on your roofing project, and we?re grateful for the opportunity to earn your business. If you ever need anything in the future, please don?t hesitate to reach out."

"Thank you, Deb! We truly appreciate the kind words and are so glad you felt taken care of throughout the process. It was a pleasure working with you and thank you for recommending Guardian!"

"Thank you, Sarah! We appreciate you sharing your experience and giving us the chance to address your concerns. We?re glad our team was able to make the adjustment and that you?re satisfied with the final result. Thank you for choosing Guardian and trusting us with your home."

"Thank you. We all appreciate the opportunity to help you with your home improvements."

"Thank you. We all appreciate the opportunity to help you with your home improvements."

"Mr. and Mrs. F[Consumer name withheld at their request], We sincerely apologize for anything any of us have done that may have made you feel this way. Please give us a call to discuss anything that was not completed to your satisfaction. We are confused as to the substance of these accusations since the last contact we have had with you was at the Final walk thru meeting upon completion of your project when together, we completed the Zero Defects checklist with you and you signed off to the acknowledgement that you were satisfied with the touch ups and final job check punch list at which time you gave us the final payment. The intention of the Zero Defects Final Completion step process is to ensure that both you and Guardian can close out the project as 100% completed and eliminate any potential dissatisfaction or miscommunications. The Zero Defects document confirms a walk-around of the entire house was done, and wall by wall each item of the installation was reviewed with yourself, Jim and Emily, Guardian Management, the project supervisor, and the project foreman. A punch-list of items was developed and agreed to as far as what needed to be done and was completed at no additional cost. Additionally, you were given free gutter and fascia replacement, that were never noted or part of the original contract. We also agreed to change out your electrical light block flashing to a different style of light block, and adjust some of the light blocks to accommodate your electrician?s unusual requests. The agreed to repairs and additional free items were completed by Guardian the following week. Please help us understand if something through this Quality Control process was missed or misunderstood. The Purpose of this process is to give you the control and peace of mind that the project is 100% complete and Not complete until you the customer have the opportunity to do a final walk-thru with a supervisor or manager and both confirm and sign-off on that all items of the project contract met or exceeded your expectations. Our only explanation for your new found dissatisfaction relates to the repeated threats you had made that if some more of the additional items, that were not part of the original contract were not done at no cost to you, that you would post bad reviews. We hope this is not the case and welcome the opportunity to understand what is now different or has changed from the Zero Defects Quality Control process paperwork you signed. We appreciate the opportunity to come back again and revisit any items that for whatever reasons you now feel need to be revisited regardless of the Zero Defects paperwork you signed. If there really are any outstanding issues, we are certainly willing to meet, discuss, and take care of whatever these supposed issues are so we can both confirm your project is complete and meets or exceeds your expectation. Please contact us as soon as possible."