Rooter ProXpress LLC

Tech removed cover from 1000 gal septic tank which was about 3/4 full. Water dept requires pumping every 5 years whether needed or not. Tech immediately said he didn't need to pump the tank but repeatedly said I wouldn't like his report to the water dept because the field drain was plugged and needed to be cleaned. Calculated costs on tablet and had me sign several times, but only showed total cost - never an itemized breakdown. Also said he needed to break out the PVC tee and replace. When originally scheduled the call I was told 1000 gal tank would cost $250 but charged $513.50. When I got email with breakdown, I called company and was told that was only the starting price. Since tank was not full, I'm not sure why the tech thought the drain field was plugged since the tank wasn't full and was below PVC drain outlet. Oxidizer chemicals even at inflated prices shouldn't have cost more than a couple of hundred dollars instead o $2016. I was charged $130 for tank overfill, but tank wasn't full before he pumped it. I should have questioned the lack of breakdown, etc. but was on edge because when I moved here 5 years ago I got a $500 fine on the water bill because it required cleaning every 5 years - which the owner and real estate agent didn't tell me about. Fortunately I had it pumped about a year after moving in and the charge was removed.

They were very responsive and quick--fast and professional. They provided a quote up front and went over it in detail. They were out here within an hour.

My son dropped a bar of soap into the toilet. Johan, a technician, used his specialized expertise and quickly selected the right tools to resolve the blockage.

My son dropped a bar of soap into the toilet. Johan, a technician, used his specialized expertise and quickly selected the right tools to resolve the blockage.

"They came out and quoted my wife one price and quoted me a different price and did not seal the tank back properly"

The person arrived promptly, but we were disappointed to find we had to pay 200$ for the diagnosis and it has not been repaired.

I felt the service was too expensive. $2500 for a $500 tank.

I felt the service was too expensive. $2500 for a $500 tank.

They wouldn’t give me any price quotes without sending a technician then he hit with a outrageous charge

My mom needed a leak in her bathroom repaired. She's 84. Fortunately I was at her home when the worker showed up. The toilet needed a 4 dollar piece that could be replaced with no tools. The worker told her 252 dollars. I time him "no way!" he asked "what are you willing to pay?" I said "you started way too high, have a good day" I bought the piece at Lowe's and changed it myself. I'm not a plumber. I'm a musician! I think that asking my mother for 250 bucks for a 3 minute job and a 5 dollar piece is unforgivable

The customer service overall was however the follow through was erratic. Had some issues with contractor not showing up when expected and possible lack of experience however Is spoke with the manager and he was determined to make it right and sent a more experienced pro who did an excellent job. You may need to proactive to get the job done right.

I am currently suing Guice Services Inc. (Rooter ProXpress) in Fulton County Magistrate Court, Case No. 26MS254770 ? this is public record and can be verified. They performed plumbing work that was done incorrectly and have refused to make it right. I reached out directly to their CEO and legal representation with full documentation ? invoices, photographs, video, etc. They are fully aware of the situation and have chosen to be uncooperative. I have also filed complaints with the Georgia Secretary of State (their current corporate status is Active/Noncompliance), and I am pursuing additional complaints through the Georgia Attorney General?s Consumer Protection Division and the Georgia State Licensing Board. I gave them every opportunity to resolve this fairly before taking these steps. Do not use this company. If something goes wrong, they will ignore you and leave you with no choice but to pursue legal ac

This company was Professional, They arrived on time and pricing was fair

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They came out and diagnosed a not-simple problem and fixed it. Steve, the technician, was outstanding.

Steven from Rooter ProXpress did an amazing job and fixed the leak from my shower drain and exceeded my expectations!

The do great work. But i paid near $900 for about $300-$400 job.

good

They were prompt, courteous and looked like they knew what they were doing. They were convenient and were able to get my water turned back on by evening that day.

Got the job done on time and did a great job!

Repaired in timely manner and good work.

They haven't done the job yet this rating is for them working with me and my budget. The project manager is top notch and he will go out of his way to work with you not against you. I'll be rating the job at a later date.

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The Pro and owner was amazing!

they did a good job