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vg appliance repair
Appliance (Major Electric Appliance) Installation and Replacement, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
Gutierrez Appliance Repair, is available to take your call any time of the day. If you have any problems with your appliance and require immediate help, give us a call. Well take care of the rest. If you need same day service, we are available in four major city's Stockton, fresno, fremont and sacramento and proud to be one of the largest most reliable repair companys in california. We repair all models and brands of major appliances, including refrigerators, electric and gas dryers, washers, gas and electric ovens, gas and electric stoves, and dishwashers. Our service call is always free with the repair, and we dont charge extra fees for appointments at night, on the weekend or on holidays. All the technicians are experienced and professionally trained to provide you with top-of-the line service. The only way to do it is the right way. beacuse "we are here for you when your appliance is not"
Business highlights
Se habla espanol
17 years of experience
Services we offer
Affordable & Friendly, Appliance Repair & Install, Fast Scheduling and Same Day Service Available, Knowledgeable Staff & Experienced Technicians, Range & Hood Cleaning
Accepted Payment Methods
- CreditCard
Reviews
0.019 Reviews
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Filter reviews by service
Showing 1-19 of 19 reviews
Gina K.
Nov 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
This company is horrible. They are fast to respond to your request, but if you have any issues on the back end, they never respond. They are not very knowledgeable in regards to appliance repair so be aware that a simple fix could end up costing you money and time that was unnecessary. The customer service for this company is the worst I have ever experienced. They do not call you back. They do not email you back. I have been waiting over a month for a refund that they told me would take 3-5 days to receive. I would recommend you DO NOT do business with this company. They are very unprofessional.
Jessica P.
Oct 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
The services started out great. I received an appointment within a couple days of calling, the person who showed up was nice and poilite. The part was ordered and I was told it would take a few days to arrive. That was three weeks ago. The part apparently came in a week and a half ago, but it was the wrong one so no one showed up to our scheduled appointment and no one called to tell me they weren't showing up. I had to call the next day and the boss didn't know that no one showed up. I tried calling yesterday to see if the part had arrived and they are closed for a few days. SO FRUSTRATING!! I just want my fridge fixed!
Barbara S.
Oct 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
The only thing was that the day he was coming out to evaluate my work they got the address wrong and could not find me. Instead of calling and checking the address he just went on to the next job. Besides that the service man was very friendly and nologiable.
Roger F.
Oct 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
Victor is most likely good at what he does, the problem is, his customer service is very very poor. He was late to each appointment and didn't even show up for one of them. He called later that day and said we would be his very first appointment the next day. When we called him to say that would be good but that he needed to be here on time, he said he couldn't guarantee a time since he had another appointment before us! What? Anyway, he has never called back and I've gone ahead and found someone else. we would have given him more work, he must not need it. Would not recommend this young man. He is nice, but not customer savvy. Too bad
Patsy C.
Sep 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
Took nearly 2 weeks to get back to me after they ordered the part. Then they didn't show up for repair when they said. Very hard to get in touch with.
Sandi P.
Sep 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
I would not recommend this company. I was told that the price if the service cal would go towards the repair if I had them do the repair. when the serviceman finished he charged an addiional $50.00 he did not put that toward the repair. This is the first time I have had someone charge an addionak price for a service call.
Response from vg appliance repair
"hello, my name is victor from Gutierrez Appliance and in regards to the review left by SP. in fresno. in no way do we over charge or over price our parts and labor. in some way these sounds like a competitor trying to make Gutierrez Appliance look bad in the fresno are. We have great reviews in Fresno. and second we do not have a $50.00 service charge. we strive to make our fresno customers happy. GOOO BULLDOGS!"
Douglas G.
Sep 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
TERRIBLE/POOR customer SERVICE--WASTED $300 and they did not fix the problem. Service repair do not show up at scheduled time. They don't even bother to call and let you know what the problem is. Do they not have cell phones? Left messages and no return calls. Provide lame excuses like their car broke down--but wouldn't you think they would call. Charged us for expensive parts and when we contacted Whirlpool they indicated the problem would be with the Thermister--which they did not even replace. I would not recommend this company. Unreliable and they have MAJOR customer service issues which I am reporting to the Better Business.
Linda G.
Sep 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
I really liked the customer service that was provided.
LYNNE A.
Sep 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
so far we've had 3 visits to repair/replace ice maker-it's been over 3wks since first call I now have a freezer without an ice maker and still waiting for a return call of my last 2 messages. Top it off, we've already paid for the ice maker. Still Waiting - Furious!
Liz M.
Sep 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
they did not complete project. no communication. they still have our deposit after 2 weeks after cancelling project.
Karen P.
Sep 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
polite friendly knowledgeable
Anna H.
Aug 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
Overall very good and responsive service. My washer and dryer were installed with extra parts ordered, however washer was not balanced which I noticed when it started dancing during spinning cycle.
Genia Q.
Aug 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
Alex was our repairman and he was very friendly, helpful and explained things. We will use them again in the future!
Donna M.
Aug 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
Fast and affordable. Alex was courteous, friendly and efficient. I will definitely call them again if I need any repairs.
Dorothy S.
Aug 2011
N/A
Appliance (Microwave Oven) Installation and Replacement
Prompt response to my inquiry. Scheduled in just a few days. Arrived on time. Will use again and recommend to others.
Dawn U.
Aug 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
Called quickly and scheduled to come out early next day, arrived on time and diagnosed the problem, fixed it and left. I realized an hour or so later the fridge still wasn't working, called and they came back same day and fixed the new problem with no additional charge. Friendly and easy to work with!
Michelle B.
Aug 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
I would NEVER use these people again. My repairs did not fix the problems- they won't answer the phone or return calls. I want my money back and to forger I ever met these people!!!
Response from vg appliance repair
"in response this customers review. here at Gutierrez Appliance Repair we strive for customer satisfaction. in no way do we ignore or not return calls. there was a misscommunication with my managers part and the customer we never had a customer from the name michelle B. and in no way did we know she was calling for her husband the original customer. but all was taken care off and resolved"
Bev G.
Jul 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
diagnosed problem, ordered part, installed part and left. Machine did exactly what it had been doing before it was "fixed". Hopefully they will eventually come back to re-diagnose. Not looking good
DAVID C.
Jul 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
Honest and helpful. repair will be needed in future
Licensing
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FAQ
vg appliance repair accepts the following forms of payment: CreditCard
No, vg appliance repair does not offer free project estimates.
No, vg appliance repair does not offer eco-friendly accreditations.
No, vg appliance repair does not offer emergency services.
No, vg appliance repair does not offer warranties.