HEP, Inc.

We had a new heat pump installed at the end of May. Since then, we've had over a dozen visits to preform repairs. It is now the end of October and the system has been completely shut down for the past 2 weeks. No a/c, heat, fan, air flow at all. We're also unable to get a date when they will be back out again. Each technician that has been out points out mistakes made by the other previous ones while at the same time saying how knowledgeable that they are. It seems that almost everything within the unit has been replaced. At this point we're even considering having someone else come out and repair it and charging HEP for the repair. Being a larger established company, and referred by Lowes, I thought that they would know what they were doing. Obviously, I was wrong. At least I'll know if any other issues (plumbing, etc.) with the house come up in the future. We're senior citizens on a fixed income, we can't afford this kind of additional expense and feel we don't deserve the treatment or frustration that we are receiving. In my opinion, I would suggest, that if you're considering using this company for anything at all, think again.

They put in new A/C up stairs and down. I was so pleased with their work. They were very polite, put on buddies at they work in the house. They vacuum after the work. We love the air work, it is 1/3 less on the bill. We are just very happy. The controls are so easy to work. HEP sent someone to get the estimate, was here 3 hours in the house. Any concerned for the work and questions they would email or call. The system is do quiet. We are just so pleased with their work.