HEP, Inc.

4.29 |58 Verified Ratings
Write a Review

HEP, Inc.

4.29 | 58 Verified Ratings
Write a Review


1605 Prosser Road
Knoxville, TN 37919
Your use of our services is governed by our Terms & Conditions

HEP, Inc.

HEP Is On The Way!!

Your home is the biggest investment you will make, and when your home needs maintenance, you need a company that you can trust to take care of your investment and help protect it from everyday wear and tear as well as emergencies. You can depend on the professional staff at HEP, Inc., to make your home maintenance project or repair stress-free. Unlike most companies in the area, we specialize in a wide variety of skilled trades, making us your first and only call for your home maintenance needs. We are fully-staffed with heating and air technicians, electricians, plumbers, roofers, and handymen. Call today!


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Service Area

  • Knoxville
  • Chattanooga
  • Sevierville
  • Maryville
  • Oak Ridge
  • Soddy Daisy
  • Sale Creek
  • Lenoir City
  • Etowah
  • Alcoa
  • Athens
  • Hixson
  • Powell
  • Seymour
  • Mascot
  • Friendsville
  • Greenback
  • Rockford
  • Niota
  • Louisville
  • Heiskell
  • Walland
  • Tallassee
  • Harriman
  • Loudon
  • Oliver Springs
  • Corryton
  • Townsend
  • Ooltewah
  • Decatur
  • Kingston
  • See All >

Services Offered

  • Generator Install

Areas of Expertise

  • Roofing
  • Plumbing
  • Electrical
  • Heating and Air
  • Septic

Product Brands Used

  • Rinnai
  • Trane
  • Bradford White
  • Kohler
  • Owens Corning

Quick Facts

Business Hours
(Please call to confirm)
  • Warranty Description: 1 year on all work, Up to 10
  • Small Jobs Welcome
  • Warranty Offered
  • Free Estimates
  • Materials
  • Trip Charge
  • Credit Cards Accepted


In Business Since: 2002
State Licensing
Trade: BC-b Small Commercial Contractor
License #: 49782
Expiration: 11-30-2020
Trade: Electrical Contractor
License #: 49782
Expiration: 11-30-2020
Trade: CMC
License #: 49782
Expiration: 11-30-2020
Trade: Septic System Construction Permit
License #: 12569
Expiration: 12-31-2019
Trade: Septic Tank Pumping Contractor
License #: 346
Expiration: 12-31-2019
Green Certifications
  • NATE Consumer Contractor Connection (C-3) HVACR Contractor
  • Top Knox 2015 Winner
  • A+ Rating with the Better Business Bureau®
  • NATE Certified
  • Owens Corning Platinum Preferred Contractor
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Farragut Baseball Exclusive Partner - Electrical Field Maintenance

How We Got Started

I chose to work in this industry because over the years, our company has grown from heating an air, electrical and plumbing services to inclu.

We started in this industry in 2002.

We describe our business as Well established


HEP, Inc.

My Work
2 Projects
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
HEP, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 58
  Page 1 of 6
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4.5   |  
Review by in Louisville, TN
Project: Install a Fixed Generator
Workers were very polite; wore boot covers when entering our home; left job site in clean condition. I had seem HEP trucks quite often and looked into hiring them and when I saw them listed on Home Advisor with high ratings it made my decision easy. Our home is twenty years old and needs maintenance; so I am hiring HEP for other projects: Plumbing, Electrical, Carpentry, Roof repairs, Window repairs, Drywall and Painting. I'll keep them in mind whenever I need other work done.
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5.0   |  
We moved into our house a few days ago, and bought a washing machine. When it was delivered and installed, we discovered that our bibs were leaking pretty badly. The guy who installed the washer suggested we call HEP. It was after 5 PM, a Friday, and also a holiday weekend, so we were not hopeful. In about an hour and a half, Shaun showed up. He was knowledgeable, friendly and was able to fix us up quickly. Very pleased.
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3.0   |  
Review by in Knoxville, TN
Project: Repair Natural Gas or Propane Furnace / Forced Air Heating System
Getting the system installed was a breeze. The employees showed up, completed the job in a timely fashion and were very professional. One thing to note, the included a two year service contract (spring and fall check-up), however getting them to actually show up is the challenge. I was stood up several times for the first check-up in the spring. After several rescheduling and excuses, they finally showed. As for the fall tune-up/check, they stood me up, no phone call or apology. I tried to reschedule and talk to a manager, they would not put me through and I have yet to receive my fall tune-up service and it is now almost December.
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2.5   |  
Review by in Maynardville, TN
Project: Install, Repair or Replace Plumbing or Fixtures
Brandon was very pleasant and I thought he did alright, however was told by Jesse that someone would come out to put in a ventilation fan, but no one came. I called and was told that a service man would be coming out that night at 6:00 p.m. I told them the whole reason we had a morning appointment was because my wife gets up at 02:30 to go to work so she would be in bed and that would not work They called the next day and told me it would be the following Monday before they came out, of course this did not sit well with me so I asked to speak with a supervisor. The office supervisor said the bigger bosses would be back in contact with me. I have never heard a word since, even though I spent a large amount of money with them. I think that the customer service needs a lot of work.
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5.0   |  
Review by in Harriman, TN
Serviceman was quick and efficient. I would recommend them to my friends
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5.0   |  
Review by in Knoxville, TN
Have used HEP in the past, they have always been dependable with regards to being on time according to the time scheduled, however communication from office personnel appears to be an ongoing issue, overall HEP have always done good work, it is my opinion they are a little pricey in some areas of the work that is being performed.
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4.0   |  
Review by in Knoxville, TN
I thought they were a bit expensive but they did a good job.
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5.0   |  
Review by in Knoxville, TN
Daniel was excellent.
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3.5   |  
After they connected the new waterline the HEP crew did not return at the end of the week to seed and straw the trench. I did not see them again for almost 3 weeks and no one from the company contacted me. The job done was satisfactory. HEP was the low bid.
Response by HEP, Inc.: I am very sorry for the delay you experienced in waiting for the seed and straw to be placed on your yard. Unfortunately in order to ensure that the seed and straw works effectively we wanted to wait until the rain stopped and the ground dried out before laying the seed down. I also apologize that this may not have been communicated to you.
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1.5   |  
Review by in Knoxville, TN
They supposedly fixed my roof but it is still leaking. Please come and fix it. 800 Brown Mtn. Loop
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Showing 1-10 of 58
  Page 1 of 6

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