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80% Recommended

1 Year In Business

Company Details

Contact

22511 Telegraph Road, Suite 132
Southfield, MI 48033
http://serenityitsolutions.com

Hours

  • Mon: 9:00 AM - 5:00 PM
  • Tue: 9:00 AM - 5:00 PM
  • Wed: 9:00 AM - 5:00 PM
  • Thu: 9:00 AM - 5:00 PM
  • Fri: 9:00 AM - 5:00 PM
  • Sat: 9:00 AM - 1:00 PM
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work
  • Small Jobs Welcome

Areas of Expertise

  • Computer Repair
  • Network Installations
View All Offerings and Cities Served

Cost Information

  • Free Estimates

Ratings

4.0
35 Verified Reviews
  • 5
    22
  • 4
    6
  • 3
    1
  • 2
    0
  • 1
    6

Highly rated for

Showing 1-10 of 35 reviews Showing 0 reviews
5.0 Greg D. Garden City, MI
12/7/2020

Did a great job on my laptop repair

1.0 Aly S. Hazel Park, MI
9/16/2020

Called after I spilled a can of Mountain Dew into my gaming PC. Said he would look at it for free and give me an estimate. Called the next day and he still had not looked (soda in a pc is very time sensitive due to sticky residue and corrosion from sugar, but I understand he had other work to to). 2 days after calling, he shows up at my door with the PC, says it fixed and cleaned, and asks for 200 dollars. I thought it was weird that he never called to give me an estimate or anything before doing the work, but I was running late to get somewhere so I paid and brought the PC inside. When I got the chance to look at it, there is still Mountain Dew all over the inside of the PC.It is all over the glass of the case, there are droplets inside, and a ton of dust. I asked for a professional cleaning" and to make sure there was no damage from the soda. This is nowhere near a professional cleaning. I am cleaning it up myself, as I am comfortable opening and removing parts, but I really wanted it thoroughly and professionally cleaned. My hands are extremely sticky from touching the inside of the case. I am appalled at the state my computer is in and wish I had never paid him. I have not plugged it in to see if it works, but if it does not, I am going to either do it myself or hire someone else. I wish I could attach pictures, because it looks horrible, and I can not believe he would give it back to me looking like this.

Response from Company:

Aly, your daughter called me that the video card on her destop wasn't working. I picked the destop up, worked on it and after i was done, called and text you and your daughter up for two days and nobody responded to me. I decided to come to your house on sunday and had this machine delivered. It wasn't until wednesday that you called me and started ranting that you need a refund that you are not satisfied with the service, I opted to come over your house, pick up the destop and and work on it since you claim you are not satisfied but you refused and wanted money. I told you all my services have a 30 days guarantee that comes with it and I am

4.0 Arion R. Oak Park, MI
8/10/2020

Although Peter was not able to fix my computer(as were the other 2 shops I took to before him) he was prompt in responding and always communicated what was going on and recommended some other options. I would definitely use again.

0.50 Richard R. Bloomfield Hills, MI
8/5/2020

was supposed to replace battery, keycap and trackpad. Did NONE of these. Claimed battery cost him $125 but I see the charge cycle count is 1346, meaning he did not replace it. Isn't this fraud?

0.50 Georgeann K. Ferndale, MI
8/4/2020

My computer was slow and I was having some usability issues so I thought I would check to see if I could get some help through Home Advisor. I was *matched* with several companies and scheduled service with Serenity. The technician came on-site, and by the end of the appointment he had replaced my monitor with a used model that I had not asked for, he had reinstalled Windows, wiping out all of my documents and programs, and worst of all, he had not backed things up beforehand. I lost 9+ years of photos and documents as a result of his visit. I was able to have another company perform data recovery to get some small amount of my documents back but what he did cannot be fully undone. I would not recommend his company to anyone.

8/2/2020

Peter was very prompt. He came out right a way. Told me what I needed to do. I was very satisfied with his diagnosis.

1.0 Cheryl B. Waterford, MI
7/27/2020

He did not fix the sound on my computer which is what he was supposed to do. All he did was change the screen and charged $275.00. He had no idea how to fix the sound and left me hanging. Take him off HomeAdvisor.

5.0 Corey H. Southfield, MI
7/26/2020

Great service picked up, fixed & brought back 2 me... What he recovered 4 me is PRICELESS

5.0 Paulette L. Grosse Pointe, MI
7/25/2020

Peter responded to my request within 1/2 hour. He picked up my IPad that afternoon. He replaced my iPad screen, updated my software. His quote was very fair. He returned my iPad the next afternoon. Very polite and knowledgeable. I had researched to find price to purchase a new IPad. Much too expensive. I will hire Peter again with any Apple concerns. I would encourage you to hire him. You wonâ t be disappointed.

Showing 1-10 of 35 results Showing 0 of 0 results
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Serenity IT Solutions

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