HPS Construction Services, Ltd

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31 Years In Business

Company Details

  • Verified Licenses
  • Veteran Owned

Hours

  • Mon:
  • Tue:
  • Wed:
  • Thu:
  • Fri:
  • Sat:
  • Sun:
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Additions and Remodels
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted

Ratings

4.4
11 Verified Reviews
  • 5
    9
  • 4
    0
  • 3
    1
  • 2
    0
  • 1
    1

Highly rated for

  • Quality
Showing 1-10 of 11 results
5.0 Monnie M. Honolulu, HI
4/22/2024

The people were very knowledgeable. They gave us several window choices along with the pros & cons. very helpful with recommendations for my railings and prompt doing the install as promised.

5.0 Keri S. Honolulu, HI
7/11/2022

Love our new deck

3.0 Carol K. Mililani, HI
1/20/2022

Signed the contract for a bathroom renovation 8/19; shopped for fixtures 9/21; demo 10/18; project finished 12/17. From demo to finish, two months later, we were rarely given a schedule or notice as to when workmen would arrive - or not. We stayed home and waited. Subcontractors - plumbers, tile setter, and electrician were great.

Response from Company:

Hi folks. Before you wrote this unfair, inaccurate review, I politely requested that the client please reread page 3 of the State of Hawaii requisite Disclosures and Miscellaneous. It states 6 to 9 MF working weeks (30-45 working days). So having started the demo on Oct. 18, we finished well within the legally stated time frame. Page 3 of the Disclosures also states that timing is subject to supply chain issues, particularly vendors, and you decided very recently to have Naka Marble do the vanity countertop, which I understand was installed last Friday or Saturday. It should be noted that due to the pandemic creating substantial supply chain shortages and labor shortages, it is factually reported that because of Covid, 52% of nationwide projects are getting started 2 to 3 months behind initial target dates, and 71% are running 4-6 weeks behind schedule once started. Again, despite these challenges, HPS started and finished within the legally stated timeframes, despite the client changing to a custom vanity top. Also, despite notice in the Disclosures/Misc client went back and forth between giving workers instructions which countervailed his boss' instructions, causing delays, which forced us to have to redo the manpower project assignments. With the Pandemic delays, it was day-to-day in worker and vendor scheduling, and the client was well advised of this, besides it being a Hawaii and Nationwide news item daily for months during this client time frame. HPS really tried to accommodate client micromanaging and changes, and despite client deleterious hurdles, nevertheless, in my opinion, just decided to delight in writing the above half-the-story review. Gerry Peters HPS Pres/Gen Mgr.

1.0 James D. Aiea, HI
4/2/2021

I had hoped to provide comments after the remodel was done. Im impressed with the workers, except one. Im extremely unimpressed with management. Seldom responds to my calls. Even had a major confrontation between workers, where the talented worker left due to treatment of a poor coworker... Afterward I counted 20 screws in poorly patched hole the size of a shoe box in my closet. Worker got mad (tantrum), and no response from management when I attempted to report the incident. I have a photo for anyone who denys the incident, plus names of people who were present. I contracted to remodel 2 small bathrooms. We are into week 9 of the bathroom one (95% done). Hopefully bathroom two is done by summer. I would invite management to visit, but they dont respond. Sad, very sad.

Response from Company:

My response to the complaint: In my opinion this is a totally unfair intentionally nasty review. The home owner knows we just brought in a new Director of Operations and he was in the middle of establishing a working relationship with the worker involved, who has been with us for five years, but who has been dealing with Covid Pandemic related close family issues, which has led to a few mistakes and issues with temperament recently. However, mistakes are made; in our case, we always fix them. The screws are minor. We have met in the office with the new Director of Operations and the worker and the worker has been warned about temperament. Regarding the nine weeks, that is not true factually nor legally. We are now in day 51 of a contracted time expectation of 60-75 MF work days. The contract Disclosures specifically states the parameters of timing, starting with taking our clients shopping to all necessary vendors to help them get their specific decorative and functional (such as fixtures) items at wholesale all chosen and available before the clock starts. Additionally, with complaints such as this, it is always important to remember what is not said. For example, this homeowner stopped the job in order to try to get a free relocation of the height of the showerhead, although it had been positioned exactly properly by the Licensed Plumber. He even went around the Director of Operations and had the worker start dismantling the shower wall tile in order to accomplish the shower head move. However he stopped the work again when he found out from the plumber and from us that Hawaii Contractor Law requires an Additional Work Order (this one at his expense for after something completion trying to effect a major change) that the change would cost extra. We have the lowest complaint ratio of any Licensed Contractor in Hawaii considering we do 300 projects a year. We work hard at avoiding problems. And if they occur, we fix them immediately. ' Our contract Disclosures state that clients wanting changes are to not go to workers, but rather to management. Nevertheless, James D. is a helicopter hovering micromanager critic and this is mostly fake overkill news he reports. Nevertheless, we have been discussing the unfortunate mash up and his project every day. And contrary to what he says, the VP of Ops told him that the new Director of Ops is his go to guy and the Dir of Ops has been talking to Mr. D. everyday. So when he complains management doesn't respond it's like have a new car with a rattle, and bad mouthing General Motors for the Chairman not personally responding. From: James L Douglas Sent: Thursday, April 1, 2021 4:02 PM To: Gerry Peters Cc: LENNY WRIGHT ; Derek Nakakura Subject: Re: Emailing: JAN 2021 DOUGLAS BATHROOMS PROJECTS REVISION2-FINAL Hi Gerry, I thought you might be interested to learn I have two new neighbors. Evidenty they might be in need of a contractor. Their homes are nearly identical to mine. Not certain exactly what work they need yet. If I hear I'll let you know. James By the way, please note that James has no comment about the great quality of his project from HPS; we have one other similar complaint on Home Advisor, again not referring to quality, but trying to get a reduced price. That client (Malcome Z.) requested Arbitration from the Home Advisor portal, and the Arbitrators found totally in favor of HPS, and the client trying to manipulate for a reduction, didn't even respond to the Arbitrators' request for evidence.

5.0 Pita+/+rose T. Kaneohe, HI
11/20/2020

Really appreciate John Lazo for the outstanding work he and his associates did for our home! They are truly the Best of the Best. They were neat clean and knew what they were doing. We were looking for someone that is honest and trustworthy and we found them. Much, much Mahalo - Pita and RoseT // Kaneohe

5.0 Paul D. Kaneohe, HI
10/31/2020

I would just like to thank HPS specifically Gerry and Lenny for working with and helping me along the way with my kitchen and bathroom home renovation! I really didn’t know much about the process and found them on Home Advisor and Gerry contacted me the next day! They worked with me on pricing, sharing their expertise on the best material/brands to buy and this project wouldn’t have been possible without them! I would also like to thank the two main workers who performed most of the work Dean and Eddie they were awesome and did an AMAZING job with everything! While it was such a crazy time and I had a lot going on to do something like this I was speechless with the final product! It turned out much nicer than I ever would’ve thought and I couldn’t be happy with the end result! I would definitely recommend this company to work with because they offer favorable pricing, are responsive when things come up I always could call Lenny with questions I had about anything and during this process many things come up but they definitely help to smooth out the process! I also felt like Eddie and Dean did excellent work, were very kind and respectful to not only myself but my entire family!

5.0 Matthew K. Kailua, HI
9/18/2020

I should have hired the company earlier to do my kitchen. These guys are good!

5.0 Kathleen K. Kaneohe, HI
6/4/2020

All staff members we met were friendly, courteous, easy to work with. The primary work man kept the job site clean (put paper down on floor, covered section of bathroom not worked on), stored tools and materials each day and was careful about noise and intrusion on neighbors. I was especially impressed with the overall politeness and care shown by each staff member. The final job was beautifully done with great attention to detail.

5.0 Glenn K.
6/3/2020

We have done several renovation projects in our house and they are the best most professional group we have had come and do work!

5.0 Beverly P.
6/3/2020

It was excellent! His workers were amazing and we got a great deal! I highly recommend them!

Photos

HPS Construction Services, Ltd
10
Miscellaneous Bathroom

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