Home Tech Security Inc

I had a great experience with HTS Systems. The team was professional and easy to work with. They provided excellent service, communicated well, and made the whole process smooth and stress-free. I really appreciate the attention to detail and commitment to doing a great job. I look forward to working with them again in the future.

We got broken into in May and I called four companies. Three tried to quote me cameras over the phone. HTS said they'd need to come walk the property first. That's all we hired them for at the start, just to tell us where we were exposed. The guy spent most of the visit on our internet, which I thought was odd until he showed me the spots in the house where it just dies. We had cameras and a recorder left by the previous owners and he knew that equipment cold, told me exactly what it could and couldn't do without looking anything up. His point was that cameras on bad internet are expensive decorations. Hard to argue with that. What we got back was a real write-up. Where someone would come in, what was urgent, what could wait. He talked us out of two things I'd already decided I wanted, which is not what I expected from the guy who'd be sending the invoice. The part that mattered most to me: he pointed out that most of what we'd been looking at would tell us we'd been robbed, but wouldn't stop it. So the plan was built around making the house look like a bad idea from the sidewalk. Floodlights on the dark side of the property, cameras somebody can actually see, and a video intercom at both gates so nobody gets past the driveway without us looking at them first. Our neighbor's dog walker told us it reads completely differently from the street now. We'd been leaning toward one of the big cloud systems but didn't want our footage sitting on someone else's servers. They found us a setup that stays in the house and is still monitored around the clock. They're licensed for the alarm side too, which a couple of the companies I called weren't. I didn't know that was something to check. We hired them for the whole job off that report. New internet equipment throughout, cameras in the spots we'd been blind, better lighting, the gates. Same crew every day, all their own people, nobody subcontracted. Dany sat with my wife on the app until she actually had it. I've called multiple times, and every time a lovely lady & concierge client service answers my question no matter what, not just a ticket number. That's most of why I'm writing this.

I brought HTS in because I'd run out of patience with our previous provider. Calls went unanswered. Requests sat. Nobody would tell me what was actually wrong with the network, only that it was fine, which it plainly wasn't. HTS started with an assessment rather than a proposal. They ran a full site survey and mapped the wireless signal across the building, then handed me a floor plan with the dead zones marked. I'd been told for a year that our coverage was fine. It was the first time anyone showed me the problem instead of describing it. They put in a proper firewall and rebuilt the network infrastructure around what the survey found. The difference was immediate and it has held. We also had a Control4 system that someone else installed and nobody was supporting. HTS took it over. That mattered as much as the network work, because it meant one company answering the phone instead of me chasing two. Once the foundation was right we had them add access control at the gate and put in new Axis cameras. What I'd tell someone else: they are a serious technical team. They answer. When I have a question I get an answer the same day, which sounds like a low bar until you've spent a year not clearing it.

HTS has handled five properties for me over the years, my home in Sherman Oaks, my house in Mount Olympus in Hollywood, daughters house in Venice, and my office in Century City. They did the theater and Control4 at one house and Crestron at the other, and they take care of our alarm and camera monitoring as well across all our home. They're the only company I'll use for this. I don't get a second opinion anymore.

I'm an interior designer and I worked with HTS Systems on a custom home alongside a GC we partner with regularly. The theater they designed came out beautifully and the motorized shades and drapery were detailed with real care. What I keep telling people about, though, is the lighting: they sat with our lighting designer well into the night, past 11 at one point, getting every scene and dimming preference exactly the way she wanted it. Most integrators want to program in the afternoon and be gone. It was great working with them.