Handyman Connection of Silver Spring

"Deming, we're sorry we couldn't earn your five-star approval! We appreciate you sharing your experience with us, and we hope you'll keep us in mind for future projects. We appreciate your feedback. David, Owner of Handyman Connection"

"Thank you for your thoughtful review, Anthony! We're delighted to hear that John's work was exceptional and that he provided professional and thorough work on your concrete project. We hope you'll keep us in mind the next time you need work done around the house. We appreciate your sincere feedback. David, Owner of Handyman Connection"

"It's wonderful to hear that Nathaniel's communication and professionalism helped make your experience a five-star one, Kate! It's a real honor that you would hire us for other work that needs to be done. It's the highest compliment you could give us and we are so thankful for your patronage. David, Owner of Handyman Connection"

"Thank you, Dalip, for sharing your excellent rating. We're glad to see that our craftsmanship was five-star worthy! David, Owner of Handyman Connection"

"Baljit, thank you for your kind words and your thoughtful review! We are delighted that we could help you with your siding and electric fireplace. We hope our work has helped enhance your home. We appreciate you sharing your experience with us as well as your sincere recommendation. We look forward to helping you with the next project. David, Owner of Handyman Connection"

"Thank you for your kind words, Curt! We're proud to hear that Henry did an excellent job on your home project. It was a pleasure working with you. David, Owner of Handyman Connection."

"We are grateful that you shared your feedback, Eduardo! It is terrific that our craftsmanship earned your complete satisfaction, and we appreciate the chance to help you with your repairs. Thank you for letting us know you are pleased! David, Owner of Handyman Connection"

"Fran, we are thrilled that you have come to trust our craftsmen to be your partners in home improvement, and thank you for sharing your recommendation with us! It's been a pleasure to help you with your projects, from the small repairs to the large remodels, and we are glad that our team has proven to have the necessary skill sets to help you get the results you are looking for. Thank you for taking the time to share what has stood out to you about our service and that you have been pleased with how each project has turned out and the value. We're looking forward to helping you again in the future, so please let us know when you are ready for us to take on your next project! - David, Owner of Handyman Connection."

"We will be sure to share your feedback with Herbert! Thank you for taking the time to give us your review, Yvonne. We appreciate your comments and are glad to know that you were pleased with his prompt and efficient work on your project. - David, Owner of Handyman Connection."

"Thank you for your review, Kevin! We're glad that our customer service was a highlight of your experience and that you were impressed with the timeliness of your project. We appreciate the opportunity to assist you and look forward to the next time we get to work together. - David, Owner of Handyman Connection."

"Margaret, thank you for counting on our team to be your partner in home improvement time and time again! We're glad that the hard work and dedication of our craftsmen have stood out to you, and we're pleased that you have been satisfied with the results each time. We're grateful for the opportunity to help you with the remodel, and we look forward to working with you again in the future. - David, Owner of Handyman Connection."

"Thank you, Yvette. We are happy to hear that Misael's craftsmanship earned your recommendation! It was our pleasure to help with your drywall repair and we appreciate you sharing that our team's professionalism and price point positively affected your experience. We're looking forward to the opportunity to work with you again on any future projects! David, Owner of Handyman Connection"

"The main source of the customer dissatisfaction was our company inability to complete their project in a timely fashion. The workmanship was never an issue. Since the outbreak of Covid-19, we have been chronically understaffed. This has led to an unprecedented amount of jobs running behind schedule. That said, throughout the entirety of the job I kept the client updated on our weekly progress. In fact, I felt that we had built up a good rapport with each other. Upon completion of the project, I contacted the client asking to receive the final payment at which time they were unwilling to pay the remaining balance. The client indicated that they should receive some amount of refund due to our lateness in completing the project. Upon reviewing the situation with the Owner, I contacted the client and informed her of our willingness to offer up to $150.00 off the next job she would have us perform. The customer proceeded to become very belligerent with me. I asked her multiple times to refrain from treating me disrespectfully. My pleas went unanswered and ultimately, I lost my temper with her. For the record, it is not my nature to ever be disrespectful or rude to our customers. Quite to the contrary, repeatedly our customers compliment me on my cheery attitude and willingness to assist them. In many cases, customers and I become friends and regularly address each other on a first-name basis. In closing I would like for the customer and anyone else reading her review of our interactions, to understand that I did everything in my power to accommodate her. I did my job and feel that under the circumstances I could not have performed any better in this most trying situation. Ms. Michelle Crenshaw. Manager Customer Service. Handyman Connection of Silver Spring "To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity? Douglas Adams - Author."