1-800-HANSONS (Lansing)

Had several minor issues. Customer service very responsive.

UPDATE Just got off the phone with the area manager, he claims he didn't say this would be done by winter, which is untrue, luckily I have witnesses to that call, I cancelled, we went back and forth and he said he will turn it over to his collection department and that I will owe 30%. He said I signed a contract... We are 5 months into this over $27,000 order, not including the $110 permit i regret paying for and the potential $1600 for osb board and 1x6's for soffit, met with them July 13th, I sent info to cancel 9 windows, 1 sliding door and siding and soffit on a doormer ( less than 2 squares) September 6th, was sent a text from the office with colors confirming what we ordered, was completely wrong, replied no to confirm, was told file would be sent for cancellation, area manager called me same day said I couldn't cancel as the windows were already ordered, which I find odd as I never confirmed. He told me I would have to pay a ridiculous percentage of the overall quote, I advised we were told this would not work as it would put the install in the middle of the winter, he guaranteed me it would be before winter. Got a message Novenber 3rd that I had to pay for the permit, which we did assuming they were ready to install and we'll nothing Here we are December 8th 2022 no new windows doors and siding have 5 feet of snow already and supposed to get 3 more feet this weekend. And 4wd and chains required where we live and no trailers allowed, will see how this works out and my next move from here. Pretty upsetting situation! If I were you keep looking,you can get better quality, customer service elsewhere more affordable. Definitely felt we were taken advantage of at this point and have been lied too, I suggest you read all the reviews over the last 2 years, we should have been more proactive in reading them. Probably one if the biggest most expensive mistakes we have ever made. Also they send "general messages" text to you counting down the weeks until the windows and siding are here, I contacted them multiple times questioning the time line, they said not to worry the project would be done before winter and before the "general messages" state it would be done.

Customer recived the assistance from home advisors pro.

Did everything as promised

Outstanding performance!!!

They were prompt, friendly and thorough

I hired them for siding, windows and gutters. The gutters were subcontracted and I would've been better off with the old gutters, they did such a horrible job. Said they'd go under the shingles, they put uneven straps on top all along my roof lines. Which would've been OK if the gutters were angled correctly and didn't leak water between the gutters and the roof. They came out a few times to try to correct it, but never got it right. Caused damage to a bathroom window. Hanson's should stick to what they're good at...siding and windows.

Very polite crew.

Getting a new roof creates a lot of mess. The Hanson’s team payed extra attention protecting our landscaping around the house before they started and to the clean up after they finished, which was very important to us. They also took the time to thoroughly go over the finished job. We love our new roof!

They came out and presented information that you wouldn’t even think about when it comes to windows... I will definitely use them on the future!!!