1-800-HANSONS (Grand Rapids)

Yes the Roof replacement is fantastic. Clean up is awesome. Friendly service.

great salesman

Had our roof, eaves and windows replaced. Excellent job on everything. They truly care about your customer experience.

Malcolm was great. A pleasant experience. I look forward to having my work done.

1-800-Hansons Did a Great Job converting my bathtub to a walk in shower with handicap accessible handles and a bench. I had a wonderful experience from the very knowledgeable and hands-on sales person Jeff, to the friendly and very professional installation guys Brent/Brett, they protected my carpet and cleaned up everything wonderfully and was done in 1 Day, Amazing! Everything was priced within my budget and spot on with the timeline that Jeff gave me. I would definitely recommend 1-800-Hansons to anyone that needs this tub shower conversion done. I got 4 different estimates and Hansons won hands down. Thank you 1-800-Hansons YOU ROCK!

An all-around frustrating experience, complete with terrible communication and poor workmanship. Don't use this company if you value your time, money, and patience.

Yes the pros got the work done. I did a little work afterwards myself but it was Not related to their work

Good service

The sales team was professional and worked hard to get me the best price.

Reasonable pricing. Delivery on time. Professional installation. Sounds like an ad but it’s the truth. I’m pleased with the result.

The job wasn?t 100% complete before being charged monthly payments. Wasn?t told the truth about financing and they?re charging an arm in a leg for don?t believe low interest rates ask them how the payments work. Every time I call, I have to leave a voicemail in which they do not respond to. When I finally got a hold of a representative she hung up on me and was very rude. Have to call them for information because they won?t contact you about uncompleted work or orders. Bad Bussey very bad business put me in a bad situation. Would go with another company.

Above and beyond followed up on everything

Windows are not in yet

Adam Stephenson (from Hansons) came to my home to provide an estimate for a new roof for my house. He did a great job providing all information and pricing and came up with a solution that I was extremely happy with and was able to get it to fit my budgetary needs. I was extremely happy with his service!

Customer service was excellent. Adam was very knowledgeable about the product he was selling.

They did a good job with my windows

Word to the wise ? don?t use 1-800-HANSONS for home improvements. Just 2 weeks after they installed a new shower, the entire bathroom flooded today when I took a shower! When we called them, they REFUSED to come back out and said call a plumber because they aren?t responsible? Then they actually had the audacity to ask for $450 they added on to fix the shower ceiling, which they weren't going to do at first. We had to go around and around with them to get them to do it. We spent thousands on this and are now without a shower for who knows how long! They also ripped out the top of the window frame and bracket to fit the shower wall then threw them away so we have no way to hang the curtain back up; left wallpaper hanging and removed a piece of tile and left a spot at the bottom of the wall open. When we actually got them to come back and fix it, they put a poultry amount of grout in the hole, which later caved in leaving a hole again! Horrible experience and horrible customer service!

We had a great experience with our Hansons design consultant, Kent Smith. He was extremely knowledgeable and walked us through everything, including the U-factor and the lifetime warranty. He took the time to answer all of our questions clearly and promptly. One of the best parts was that he let us go to the Hansons location to see the actual product, not just samples—this helped us feel more confident in what we were choosing. He was also able to get us a fair pricing on a high-quality product. Overall, he was professional, helpful, and made the process easy. Highly recommend!

2 guys installed everything and we’re finished by lunchtime. I LOVE these new windows.

Awesome Amazing job

I would never recommend or refer Hansons to anyone, for anything. First off the salesman who originally visited my house to quote a full bathroom remodel, directly lied to me while sitting at my dining room table. I asked very specific questions about the labor force that Hansons would use. I was told there would be a crew of at least 2 Hansons employees performing the demolition and the install, along with a master plumber that would be there as needed. As it turned out, a 1 person crew who was not an employee of Hanson's but rather a sub-contractor who worked on his own schedule. The work quality was average to sub-par and in fact one of the panels was cut incorrectly onsite and I had to wait an additional 3 weeks for a new panel to be made and shipped. Customer service repeatedly told me incorrect dates and timing. Hanson's tried to gouge me with an additional $1,600 for work that was never done. All in all, a terrible experience and I would never use them again.

Hanson's is an excellent company, from the salesman to the installers - everyone was pleasant and professional, and very knowledgeable. Our windows are absolutely beautiful, and we are extremely happy with them. We give Hanson's our highest recommendation without hesitation.

If you’re considering getting new windows, I cannot recommend Nova from Hansons highly enough! From start to finish, he made the entire process smooth and stress-free

Shawn Stacey was incredible. He was very thorough and demonstrated how knowledgeable he was about the product. Shawn gave us a broad range of options and made us feel accommodated, heard, and taken care of. He provided a no pressure sales experience that we really valued. 10/10.

This is a review based solely on the SALES experience. Solid salesman, friendly, knowledgeable. Sold me on some siding and gutter work. I am satisfied. Update: The work is now all complete. Two work crews were at my home within one week of each other. Both were courteous and professional. The work looks impeccable, and they cleaned up everything when they were done. I would recommend Hansons to anyone.