Haviland Home Services, LLC

**Public Warning: Beware of Unethical Practices by This Contractor** I feel compelled to issue a public warning about this contractor due to an unfortunate experience that resulted in the abandonment of a project at our place of business, leaving us with two completely gutted restrooms and a kitchenette. Despite promptly paying additional funds for unforeseen plumbing issuesâ which were presented as critical to address and correctâ the contractor abruptly ceased work shortly thereafter. From the outset, I trusted the contractorâ s expertise, as he seemed knowledgeable and capable. In fact, his quote was the highest I received, but I was willing to invest in quality, expecting that this would ensure superior results. Unfortunately, after nearly a week of no activity on the site, I reached out to confirm whether the project was still on track. The contractor then informed me, in a dismissive and unprofessional manner, that he had abandoned the job and demanded additional funds. Upon further inspection, my team confirmed that his crew had removed all their tools and supplies days earlier, clearly indicating a premeditated abandonment after securing additional payments. Despite my attempts to have a reasonable conversation regarding the operational impact of his actionsâ our facility was left without functioning restroomsâ his response was dismissive, rude, and unprofessional. He arrogantly stated that the situation was "not a me problem, it's a you problem," before cutting off the discussion to attend a meeting, all while sending an invoice for further supposed costs. I want to stress that throughout the project, there were clear warning signs of unethical behavior. The contractor consistently exaggerated every issue to justify requests for more money. Despite my assurance that I would cover unforeseen costs, provided they were documented and reasonable, his approach became increasingly questionable. It is also important to note the contractorâ s pattern of using personal issuesâ such as family emergencies, medical concerns, and psychiatric diagnosesâ as justifications for being late to scheduled calls or meetings, or for consistently over-explaining and exaggerating project details. This resulted in ineffective communication and the dissemination of inaccurate information. In any professional setting, mistakes are bound to happen, but the responsible course of action is to own those mistakes, communicate effectively, and work towards a resolution. Instead, this contractor repeatedly deflected responsibility onto the customer, an approach that will inevitably lead to continued problems for any business owner. It is clear that this contractor relies on smooth-talking clients into trusting him before taking advantage of their goodwill. I urge the public to exercise extreme caution when considering this company. Donâ t be misled by the contractorâ s charm and false promises. **Do not let this happen to you.** This review reflects the unethical practices and untrustworthiness of this contractor.

Working with Jeff and his team has been amazing, it’s been really refreshing to find a company that truly cares about the final product. At every step of the way they’ve been supportive, honest, and very knowledgable. We are already looking to work with Haviland for other projects in the future!

Jeff and his crew were phenomenal. They were efficient, professional, competent and respectful of me and my home. This experience has far exceeded my expectations. The job was finished before schedule . A process that I thought was going to be messy was surprisingly not. I highly recommend this company. Excellent work!

They did the work that I asked them to do and more. I am handicapped and can't go outside. They let me know about the carpenter ants that were eating my garage. They cleaned up my yard!

I got quotes from 3 different companies, and Jeff with Haviland was professional, timely, friendly, and far more thorough than any other company. The team was incredible, and even with having bad experiences with contractors in the past, they blew my expectations out of the water. I would easily recommend Jeff to others, and we're already discussing our next job with him.

They pay attention to details that can change the overall appearance and quality of the painting service performed, then educate the customer about them. They also have the expertise to repair issues with the painting surface and do so to a degree of perfection. Thank you

Honest and hardworking team that was completely transparent about pricing and timelines. Very appreciated

Their attention to detail is wonderful. They cleaned up after themselves. I am so happy with happy.