Healthy Basement Systems, LLC

I absolutely would NOT recommend Healthy Basement Systems systems to anyone!! Such a horrible experience. I had Gabriel (salesman) come to my house after numerous episodes of flooding in our basement we were starting to renovate. He did his inspection and I showed him pictures of where the flooding was. He said it was unusual but that it would be resolved by installing a French drain/sump pump/water guard. We agreed on a price and set up an appt for the crew to come and install it. Fast forward to a few days later when Nick and the crew come to install it. Nick talked to me and told me he did not feel comfortable installing what was recommended because he did not think it would fix our issue. But he spoke to his boss (I'm assuming Bill) and he was told to install it anyway. Half way through as Nick was digging he said it was completely dry and again, did not think this was going to help us. But again, he was told to finish it. THE JOB SHOULD HAVE BEEN STOPPED HERE!! But they were told by their company to install the system, so they did. Fast forward- over the next week after installation I had my basement flood 3 more times!! 2 of those times various members of the crew had come to my house to inspect, and it was determined that the system that was installed was bone dry. It never caught a single drop of water. It was a completely useless system. I kept sending the company pictures after every flood, showing them pictures of the flooding in the exact same location as before we paid them to fix it. And every time we spoke they had a different idea of what was definitely the problem and what would definitely fix it. First it was definitely the penetron that would fix it. Then it was a lateral that would definitely fix it. Then it was definitely removing the little piece of cement near the sump pump that would fix it. Then it was the wall space that would definitely fix it. It is evident that this company has no clue what would actually fix my continuous flooding, but they took thousands of dollars from me and promised me a warranty that they now are not upholding. They agreed to install a lateral under the warranty, scheduled a crew to come, and then after they got to my house with the supplies BACKED OUT because the owner Bill told the crew not to bother installing it. I have continuously asked for a refund as I need to now pay another company to do the work they agreed to do and were paid to do, but HBS will not refund the thousands I paid them for a problem they failed to fix. UPDATE 12/11/2020 I had another company come in and inform us that the system installed was completely unnecessary in fixing our water issues, and HBS sold us something we did not need. After arguing back and forth HBS agreed to remove the system if I took down my negative reviews. When sending their crew back we were informed they now could not remove the system because of metal studs put up in front of the system. I offered to take them down but was told no and they would need to come back. Now I am told that they won't come back to remove it unless I pay them another $750! Or my other option is to keep the useless system that I NEVER NEEDED and they would only refund me half, just incase I suddenly develop an issue that will require a sump pump. Ummmm what??? Yes please let me keep a $3000 system that literally does nothing for me. This company should be ashamed!! They put in a system I never needed to make $3000 off me, acknowledged it, and now are trying to scam me out of more money!! I was told that I should just be happy to have a dry basement... and when I told them their company had nothing to do with helping my basement to stay dry I was told it should not matter how I got it. I would never have been in this situation if they did not try to rip me off from day 1. I will be pursuing this in small claims court. ...

Everything was great!