Heliocol West

VERY PROFESSIONAL EXELLENT WORKMANSHIP

Good equipment, fair pricing.

Great job

Years ago Heliocol put solar hot water and pool solar on the roof. I was later told they should not have sold me the water heater solar, as I was on gas and the backup for their system is electric. Five years ago all sort of green material coming through my faucets, shower heads ruined and all had to be replaced. Big expense I paid. Found out the rod in the tank completely disintegrated. Likely due to the hard water in AZ, but they should have known this since they are in AZ. Anyway, put in a different rod and seems to be fine.Told me to service every 4-5 years. I have called and left messages for service to call me back twice over the last ten days and sent an email request for service. Never even the decency to call me. Finally, reached Melody last Friday, explained the situation and she promised to get back to me Monday to arrange a service call. She never called, I called and left another message and still did not have the courtesy of calling me back. Do you really want to buy their products and not be able to get them serviced? Horrible company! In regard to the solar for the pool. Over time the small tubes spring leaks. Bad for the flat roof and the elastomeric coating. Each time I would call for a repair it would take two to three weeks for them to come out. In the meantime I had to turn off the solar so it did me no good. Finally, went on the roof with my pool guy and learned how to repair it ourselves. Stupid of Heliocol, now they lost all that money which I gladly paid when they did come out. The company is horrible, they sell you things they shouldt, they dont return calls or come out to do the necessary service. ZERO STARS. Need I say more?

Updated: a solar heater and pump have been installed. Currently, the panels are leaking, I am waiting for them to be replaced. The new pump works great, very happy with it. Will update once panels have been replaced. - 12/6/21 Customer service, communication and professionalism are nonexistent when dealing with Heliocol . My solar pool heater is half completed, with pipes hanging off the roof. No word from them at all for a completion date, they have not return my calls, or reached out to me as promised. Would not recommend.

Heliocol installed my misting system with all new and commercial grade components. Copper tubings are soldered and held in place with clamps. The pump and the copper line has a five year warranty. The system is pretty much maintainence free less the annual DIY water filter and gear box oil change. Heliocol is the only company that has a misting license in Las Vegas. Some planning considerations: the water and dedicated power need to be together, and the motor is noisy when in use. Have matching stucco and trellis paint for the tubings and clips. Talk to your sales person and installer about the misting spray pattern prior to soldering the tubings permanently in place, and ask where the water will drain out. Everyone I met and spoke with are friendly, courteous, and professional. Heliocol has a local office near the Orleans and the main office is out of AZ. I will use them again for my next misting project. Good luck with yours!

The workers came in and did the job. When they left they just said they were done. They gave no explanation about what they had done. Or what we should know about the installation. It is too early to tell about the quality of the product or the installation because we have not had the opportunity to use the pump yet.

They were great. Just finished my heat pump install for my pool. They had to dig a trench to run they water pipes between the pool pump and the heat pump. You can’t even tell they disturbed the ground after they finished. I can’t say enough good things about this company. From the price to the finished product it was just great.

Not honest.

Donâ t expect a drastic change in pool temp But it does work.

Did a good job installing heat pump. Happy with heated pool and spa

Very knowledgeable and walked me through all options. Scheduled and coordinated with BB&G Electric to add additional AMPs by installing an additional electrical panel. Professional installation by both teams. Communication with Customer Service could have been better, I found out the installation date had been pushed out through communication from the electrical firm. I voiced my concern and after that communication was perfect.

Very professional installers. Great value for the money. I would highly recommend them. Loving the warm pool water heated for free by the sun!

I liked the reviews from this business, they could improve the customer service on their follow up.