- Residential Work
HomeAdvisor Screened & Approved
This service professional has passed the HomeAdvisor screening process.
Learn about our screening process87% Recommended
111 Years In Business
Company Details
- Verified Licenses
- Veteran Owned
Hours
- Mon: Open 24 Hours
- Tue: Open 24 Hours
- Wed: Open 24 Hours
- Thu: Open 24 Hours
- Fri: Open 24 Hours
- Sat: Open 24 Hours
- Sun: Open 24 Hours
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Central A/C - Install
- Electric Boiler or Radiator Heating System - Install
- Electric Furnace: Install
- Gas Boiler or Radiator Heating System - Install
- Heat Pump - Install or Replace
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
Write a Review
Showing 1-10 of 214 results
1.0
Nick A.
Saint Paul, MN
6/21/2024
They didn't show but did call to cancel late during the day they were scheduled to show. Disappointed and rescheduled with another company.
1.0
Esau U.
Minneapolis, MN
10/25/2023
This review is based on a misdiagnosis and lack of ownership of the mistake at the management level. We had a second floor shower leaking from an unknown point into the ceiling of our laundry room. Hero replaced two plumbing components overflow/drain for $1400 and declared it resolved. Bad news is that the water leak continued exactly as it had before. Second visit they found the problem was water coming from inside the shower via loose tiles. The friendly tech reviewed notes and said it was a misdiagnosis that led to the 1st replacement job and that management would review it. Management gave a â final offerâ $500 refund. So I am still out $900 for the misdiagnosis resulting in plumbing that wasnâ t needed. Nice techs. Mistakes happen. Hero just chose to only partially do the right thing once they realized and acknowledged the mistake I just paid for. Would not recommend.
1.0
Danae R.
Princeton, MN
2/1/2023
Extremely Overpriced!!!! I paid $6,382. to install a new furnace in a 1800sqft house!! I could have purchased two for that price!!! They take advantage of peoples in desperate situations. My pipes burst and showered everything in the basement including the furnace. They would not write in the receipt that the water caused the furnace to go out, which was the source of the problem. (Tech could hardly speak English) I am stuck with an overpriced furnace and a huge debt. Then they did not find the 2nd leak when they repaired the first leak, so I had to have them come back twice and paid $1600 for 2 small leaks. You paying for the fancy Hero vehicles and the fancy houses that these people own. I would think these people would have a hard time sleeping at night, I know I would. The constant emails and messaging are annoying as well as 3 different people coming for one job. Services: Plumbing leak repair, Heating system installation
4.0
Kip K.
Ashburn, VA
12/10/2022
The customer service was great. the person fixing it was very polite and even explained to me what was wrong. overall I'm happy I hired them.
0.50
Derrik S.
Minneapolis, MN
4/22/2022
Horrible customer service, bait and switch pricing.
0.50
Kay K.
Amery, WI
11/29/2021
I was charged $805 to simply repair a toilet flange. $99 for the trip and $706 for the simple fix. I do not suggest Hero as the cost for this simple repair was outrageous. I gave them the opportunity, before posting, to reimburse part of the fee and they declined. It is my fault for calling them. Fool me once. Never again.
4.0
Tom F.
Saint Paul, MN
5/23/2019
No Comment
Response from Company:
Thank you for your review, Tom! We appreciate your time and let us know what we can do better to earn that 5-star review! Thank you for choosing Hero Plumbing!
5.0
John conbere john C.
Minneapolis, MN
5/9/2019
Response from Company:
Thank you for your 5-star review, John! We appreciate the recognition and look forward to seeing you next time! Thank you for choosing Hero Plumbing!
5.0
Roy N.
Burnsville, MN
3/19/2019
Professional and good to work with.
Response from Company:
Thank you for your feedback, Roy! We're so happy we could provide you with such professional service, and we appreciate your feedback. Thank you for choosing us here at Hero!
5.0
Daniel S.
Saint Paul, MN
3/4/2019
They retrofit a central air conditioner in our 1920s house with radiant heat (no existing duct work) and it looks great. It is February so the AC canâ  t be run yet, but I expect it to work great. They worked quickly and left with the house just as clean as when they arrived! Thank you Hero!
Response from Company:
Daniel, we're so glad to hear that our work was appreciated, and thank you for your feedback! It was our pleasure to work with you and get your A/C installed, and we look forward to hearing about how it's working. Please don't hesitate to call us for any future needs you may have!
Photos
Find More Pros
HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information representations set forth in those profiles as they are self-reported by the Service Professional.
To find more licensing information for your state, visit our Licensing Requirements page. Note that some states require local or county level licensing and you should verify whether or not your pro is properly licensed.
