Herrington Heating & Air Conditioning

I do not trust Herrington H & A. Colin came out to troubleshoot why my heat pump was not turning off. He found the contact was welded in the on position and fixed the issue by using pliers. After 2-3 days, the issue was re-occurring, I called back and talked to Phillip Herrington. He recommended that Colin come back out to replace the part. When Colin returned, he was working on replacing the switch and a large cloud of smoke came from the outside unit. I walked out to ask where the smoke came from. He told me that he wired everything as it should be and it shorted out. Recommended I switch back to emergency heat and he would have to get Phillip out the next Monday, for troubleshooting the issue. After a week of not hearing from Herrington, I called and Phillip answered after hours. He told me he would be out in the morning. Colin and Phillip arrived and worked on the unit for over an hour. I walked out to talk to both and Phillip stuck a screwdriver in the side of the unit and a big spark of electricity shot out. After another 30-45 min, Phillip came into the house to tell me he found a short in the purple wire and it is fixed. He asked I not turn on the unit for another 2 hours, due to the compressor being hot. I waited 3 hours, turned the unit on and I could see the fan on the outside unit spin. After 1.5 hours of the unit running and the house not getting warmer, I realized the compressor is not on. I have sent text messages and called numerous times in the last 4 days with no response. I do not know what this issue is, so I am calling another company to address Herringtons created failure.

Called as soon as I sent the message. Same day service. Very professional. Doing another job for me later this week.

While on Home Adviser, Herrington called within 1 minute. They were supposed to be here at 2:00pm but at 3:30 they had not called so we called them, They said they were running late but we didn't know if they were coming or not. They showed up around 4:00 and installed a capacitor and the unit started running. No wiring or anything else was checked. Less than 24 hours later the unit quit cooling again. It was Sat. so we checked the fuse and replaced a blown fuse in and it lasted for a few hours. I didn't want to call on weekend because I know with this hot East Texas weather, they're really busy. Then on Sun. Installed another fuse but it blew also. Monday we gave them a call and they said it had to be a mother board and they'd come back the same day and fix it. It's now Wed. at 9:30 am and we haven't heard anything from them. We've had to hire someone else to fix our central air. We're seniors and on a fixed income so we didn't have $189.00 to throw away and them pay someone else to fix the air. With the heat index at approx. 105, at least a phone call would have been nice. It wasn't the mother board either. It was wires touching In The outside unit which should have been checked in the first place. No telling what I would have been charged if they had actually showed up. Want no more dealings with them. This is my first time using Hime Adviser and will be my last. Just a hassle and waste of time.

The A/C stopped working in my elderly father's home. I live two hours away, but found Phillip Herrington on-line. He answered the phone when I called and even though it was after hours, he agreed to go to my father's house. He arrived when he said he would and fixed the problem. In addition, he helped my father with another problem he was having in the home. I would absolutely recommend Herrington Heating & Air Conditioning!

I liked the fact that he is a local contractor and he was very efficient.

Very courteous and very efficient called as soon as I posted, came out same evening, installed next morning and finish

1st company to respond to my request on HomeAdvisor at 9PM at night. Was told they would be out 1st thing in the morning, I asked for specific time - response was 8 AM. At 8:30 AM I called them back to see why they were not there. Then I was told that I had been told "between 8 and 9". I responded, no I was told 8:00 sharp. They replaced the capacitor and charge $225 for parts labor and service call for which I wrote a check. But then that didn't fix the problem. They had to put on a compressor hard start kit and charged another $75. I am not saying this is not a fair price, because I truly don't know, but I think they should have made sure it was working correctly before having me write a check.

Highly Recommended!

I was very pleased with Phillip. I am a 70 yr old widow, he explained the problem, and even put a new filter in, for me. I highly recommend them.

Phillip was very courteous and upfront with me. Fortunately I did not need anything major but peace of mind is important especially when you own an older home and are a single female. I

We are working with Phillip he is very knowledgeable about HVAC systems . Looking forward to working with Herrington , very impressed with this young man.

My husband is a disabled Vietnam Veteran who has some trust issues due to severe PTSD, as well as communication problems. Philip was wonderfully kind to him and my husband was very pleased with the service and his trustworthiness! Will definitely use them again and recommend them to friends.

They did a high quality job!

Showed up fast, listened to what my concerns were... VERY PROFESSIONAL, KNOWLEDGABLE , AND NICE ! THANK YOU!