High Desert Appliance Service
About us
** WE DO NOT SERVICE SAMSUNG OR LG PRODUCTS, WE DO NOT INSTALL APPLIANCES** Locally Owned, Family Operated. We Repair Major In Home Appliances. We are a Factory Authorized Servicer with most Brands of Appliances. With years of experience, our Technicians receive continuous State-of-the-art Factory Training. We also offer In-Shop Repair. Give us a call 541-382-5183
Business highlights
31 years of experience
Reviews
4.560 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 22% | ||
| 2% | ||
| 0% | ||
| 3% |
Showing 1-25 of 60 reviews
Linda W.
Mar 2022
Would hire again
Patty G.
Dec 2021
Professional quick service! Will definitely use them again.
Charlie G.
Sep 2020
came within 2 days of my call to service my refrigerator, great problem solvers, found the way to complete the job in I/ 2 an hour. Price was half of what I was quoted from two other companies. Garret and Urick were very pleasant and professional. High desert would be the only company I would use again.
Jim F.
May 2020
The technician (Garret) was on time as scheduled and did a great job repairing the machine. He is polite and professional.
Cynthia S.
Oct 2019
.
Mike D.
Dec 2018
Cost as expected.
Joe S.
Sep 2018
The problem was quickly diagnosed. the work was done properly, after the part was ordered. the only small concern was the receipt the emailed receipt was smaller than a postage stamp and could not be read, even when enlarged.
David H.
May 2018
Quick response time! Very professional and friendly.
Eric D.
Apr 2018
My fridge has an ice maker that freezes up annually and needs to be thawed. I've had them out 3 or 4 times to deal with it and the fee was always fair. This time is was double and very poorly handled by the tech (Steve) who had very poor communication skills. I spoke to the owner about it and he wasn't just unsympathetic to my concerns but he was not being nice about it. Such lovely quotes is "why don't you fix it yourself" or "we don't make the refrigerator". Really?? Thanks for the tip! It took a lot for me not to lose my temper with him. He couldn't of cared less about my concerns which is probably a sign that business is too good. Is it too much to ask to at least get "I'm sorry you had a bad experience" etc? Apparently so! Companies with bad attitudes need to learn they lose customers the same way they gained them, one at a time. Appliance owners unite! Let's not reward poor service and bad attitudes with continued business.
Response from High Desert Appliance Service
"Hi Eric, I understand your frustration with this on going issue, The manufacture has been struggling with a fix for this issue for a long time. The ice buildup at the back of the icebox is caused by an air leak that can develop over time allowing cool air to enter the icebox and mix with freezing air causing ice to form on components that control ice production. The result is no ice production. On this visit the technician was in the middle of installing the kit that has proven to fix this issue, however he observed another issue in that area that warranted contacting the manufacture and getting the unit put up for replacement review per the manufactures request when we run across it. This has always resulted in a manufacture replacement in each case that i am aware of for the particular issue.That was the best course of action at the time and as an authorized servicer for this manufacture we knew to look for this issue and how to handle it once diagnosed. I did listen to you Eric and worked with you on labor cost. We work hard to resolve our Customers issues and value each and every customer as well as our Reputation in the local community."
Robert L.
Jan 2018
Responded promptly to my call; arrived at scheduled time; quickly diagnosed dishwasher problem. Ordered part, returned at scheduled time and completed repair.
David A.
Jan 2018
n/a
Debbie M.
Sep 2017
Ken B.
Sep 2017
Ended up having to replace our fridge because the compressor was going out. But the repairman seemed very knowledgeable and helped us decide on what kind we should get for our new one. The customer service was also very professional and easy to work with.
Phyllis J.
Sep 2017
Debbie M.
Jun 2017
Very prompt and very professional.
Bruce W.
Jun 2017
Extremely pleased with work and customer service.
Sally F.
May 2017
Office and repair person very prompt, professional and honest.
Allen I.
May 2017
Steve was awesome. Explained the procedure with me and talked to me like a friend..would recommend this organization to friends and family. Steve was on time and prompt. Clean appearance and friendly attitude.
Ron P.
Apr 2017
The technician was very knowledgeable and was great to work with. He made sure to protect the area around him so as to not scratch or damage our wood floor. Service was fast and completed in a very timely manner.
Margaret C.
Apr 2017
Went the extra mile to figure out what the problem was and to run tests and assess the value for our dollar to fix or replace.
Scott E.
Apr 2017
Nice work
Marva W.
Mar 2017
Prompt and professional. Identified the problem quickly and had it repaired in minutes.
David B.
Mar 2017
Great service and help from the tech (Garrett) who actually came to house and did repairs ...only reason I didn't give 5 stars across the board was a slight problem with the office processing the charge to my credit card, however, they did resolve it !
Cherie D.
Mar 2017
Received a phone call from this vendor within minutes of the posting. The repairman was on time, very efficient and courteous. Was very happy with the company and their results. Would be happy to recommend them to anyone else.
Linda H.
Feb 2017
The repairman broke the handle on the refrigerator. He told us he could not get one of the parts we needed. So now we must pay another repairman to verify what this repairman told us.
Response from High Desert Appliance Service
"I'm sorry we where unable to find parts to repair your refrigerator. As they get older parts become unavailable. From the Techs notes I see you had a sealed system leak and that another servicer had put a band aid repair on it already. Sealed system repairs are usually the most expensive repair you will need on a refrigerator and can make replacement look like a good alternative in some cases."
Licensing
State Contractor License Requirements
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FAQ
High Desert Appliance Service is currently rated 4.5 overall out of 5.
No, High Desert Appliance Service does not offer free project estimates.
No, High Desert Appliance Service does not offer eco-friendly accreditations.
No, High Desert Appliance Service does not offer emergency services.
No, High Desert Appliance Service does not offer warranties.