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About us
At High Tide Cleaning, we take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumers needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
Business highlights
Emergency services offered
20 years of experience
Services we offer
Janitorial Service - For Business , Maid Service - One Time Cleaning , Post Construction - Clean-up - For Business , Cleaning Services, Maid Service - Recurring
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.525 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 12% | ||
| 8% | ||
| 0% | ||
| 4% |
Filter reviews by service
Showing 1-25 of 25 reviews
Beverly F.
Jul 2019
Maid Service
I've got my first fully free weekend in ages because High Tide Cleaning came to our condo on Friday and made our condo spotless. Thank you High Tide! Anne and Kristen came, followed by other team members and scrubbed, dusted and vacuumed until our condo sparkled. I can't wait until their next visit. They did a thorough job - they are hard workers, know how to make any surface clean, and have all kinds of equipment for cleaning. For instance, they shampooed my Sunbrella covered couch with a shampooer (yea !), made our kitchen and bathrooms spotless, dusted every surface, cleaned the glass sliding doors to our balcony and vaccuumed every cranny in our condo and then mopped all of our floors. Again, thank you!!!
Robin H.
Jul 2019
Maid Service
Anne Wilson is very professional and offers an excellent cleaning for the money. Her team even cleans the windows facing our beautiful view. You won't be disappointed with this service.
Sherer K.
Mar 2019
Maid Service
She came on time and delivered what she said she would. She worked really hard!
Kathy C.
Feb 2019
Maid Service
I tried to give a 5-star rating on every item here, but the site wouldn't let me give more than 4.5 stars :/ I had my first cleaning with this service yesterday and am VERY happy with them!! They were friendly and professional and did an EXCELLENT job!!
Carol W.
Oct 2018
Maid Service
I need to know that a company will keep appointments or at least notify me if they can't.
Response from High Tide Cleaning
"I had a family emergency and she is angry I didn't message her to tell her I couldn't make it. Have some consideration for someone other than yourself!! Things come up and I am only human. I truly tried to do everything I could for you over the past year that I've been cleaning your property. Sorry it had to end due to a tragedy in my family."
Carol W.
Feb 2018
Maid Service
Whitney E.
Jan 2018
Maid Service
Hide Tide cleaners were professional and efficient. Their friendly staff and attention to detail are only two of the many reasons I would recommend them for any cleaning. After they deep cleaned our 4000+ square foot house with three kids and three dogs after a major snow storm, Im sure no job is too big for them. We are very pleased and hope to use them regularly.
Jean R.
Oct 2017
Maid Service
Just beginning on-going service, but they were very adaptable to what I needed done on the first cleaning day.
Fran H.
Sep 2017
Maid Service
They were prompt; worked thoroughly; and I liked their work that I hired them to clean monthly.
Mary J.
Sep 2017
Maid Service
They were hired for my home, as well as a rental property move-out. The hour window they asked to be allotted for arrival, turned into 90 minutes each time, and on the move-out (a date/time they selected) once they got there, they did not have supplies and were to have gone to the Walmart 10 minutes away to pick them up. Instead, 90 minutes later - after I texted - I found they went "home" to visit relatives; sent one person bac to clean 3 hours past when they were due to arrive. Daylight was quickly escaping; because this was move-out clean (no furniture to mention), there would be no lights in bedrooms, etc. There response - we have cell phone lights. I asked them to notify me 20 minutes before they were complete so that I could inspect/pay. I received a text - after they left. Both of my properties were left unlocked! They seemed to have done a good job in my home; however, I did not run a steam mop behind them there. In the move-out, it was obvious he hardwood floors had not been cleaned. When I cleaned them - OMG. I have pics if you are interested. The owner, Anne, "talks the talks; but fails in "walking the walk." When she inspected my home the first time to give pricing - she ran her finger across my furniture, HVAC vents, etc. to check for dust - minimum was found. That was NOT the case after they had left my properties. Since the move-out clean, I have texted and asked for an invoice; NO RESPONSE. They were originally scheduled to clean for me again on 9/15/17; not going to happen. I would not recommend this company to anyone for any cleaning and am surprised they are recommended by Home Advisor. This was my first time using Home Advisor; and probably my last based on this experience. Thanks for asking.
Response from High Tide Cleaning
"Very sorry you feel this way. You had us go in a home with no lights to clean expecting us to use daylight. No prior notice was given about the light problem! I have several generators that i use on new construction jobs that we could have used! You were never even billed and yet you still feel the need to bash me and my company! YOU WERE VERY UNREASONABLE AND EXTREMELY RUDE TO MY CLEANERS! You had issues with a man cleaning also. Listen just take this un accurate review down and we can part ways. This was a worse experience for me than yourself i assure you. What you steamed off the hardwood was Murphy oil soap we used to treat and condition the floor to hide scratches and overall wear! ALSO FOR YOU TO SAY WE MADE YOUR HOME DUSTY I THINK YOU MIGHT JUST BE OFF YOUR ROCKER THAT'S JUST INSULTING."
Brie S.
Sep 2017
Maid Service
Really wonderful, clean and prompt.
Fran H.
Aug 2017
Maid Service
I was "very pleased" with the ladies and their work. I will be hiring them for a monthly cleaning for this year.
Amanda L.
Aug 2017
Darlene L.
Aug 2017
Maid Service
Jane Y.
Aug 2017
Maid Service
I needed a service for my elderly father. The owner indicated that she would take on the job herself. Did an EXCELLENT cleaning job but did not show the next time (or call). Communicated with her and she indicated she had another appointment but would contact my father that day. NEVER called to reschedule, or communicated back that she had rescheduled. Very disappointing because the owner was very engaging and seemed like she really wanted the job. Excellent cleaning but not dependable.
Response from High Tide Cleaning
"This man would only allow one person to clean the home. Also, he made vulgar remarks! I am sorry things did not work out! As I informed your father, I could not clean the home alone. I enjoyed (consumer name withheld per their request) company greatly! Unfortunately it would take 3-4 hours alone when I could bring 2 girls in and be gone in an hour. It was nothing personal I am just not able to spend that much time on one job! I even recommended my Mother in law to clean the property, she would gladly do it alone. Hopefully, you have found someone and if not we still would love to service the property!"
Karen P.
Jul 2017
Highly recommend this company for cleaning. They really know how to clean. All business.
Jodie M.
Jun 2017
.
Response from High Tide Cleaning
"I remember this job in particular! What was the problem?"
Becky H.
Jun 2017
Donna did a great job. She needed to use the power head more on the carpet because of cat hair, etc. But she did offer to go back over it. She was very pleasant, likable, and did a great job otherwise. I will definitely rehire her. I was very pleased. I rated 4.5 stars for value because I never got a price from the owner, therefore, I paid a good amount for the cleaning. I have no idea if the amount was higher or lower than normal.
Jay H.
May 2017
Good work
Bob B.
May 2017
Ann & Eric and their assistant were wonderful. They responded to my short notice move out clean that fit my schedule. Their work was thorough throughout the entire house. I will recommend them without hesitation.
Jean M.
Apr 2017
Maid Service
They did a fantastic spring cleaning for me! House hasn't looked this good in years. I look forward to working with them on a regular basis.
Laura G.
Apr 2017
Maid Service
As a widow and limited mobility they have helped me above and beyond with enthusiasm. P
Katie N.
Feb 2017
Maid Service
They were on time and very professional!
Gail C.
Jan 2017
They went beyond expectations. They were absolutely wonderful Gail Green
Mary T.
Sep 2016
I am very pleased with her work. Very prompt, reliable. Also very accommodating, and responsive and professional.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
High Tide Cleaning is currently rated 4.5 overall out of 5.
Monday: 7:00 AM - 10:00 PM
Tuesday: 7:00 AM - 10:00 PM
Wednesday: 7:00 AM - 10:00 PM
Thursday: 7:00 AM - 10:00 PM
Friday: 7:00 AM - 10:00 PM
Saturday: 7:00 AM - 10:00 PM
Sunday: 7:00 AM - 10:00 PM
Yes, High Tide Cleaning offers free project estimates.
No, High Tide Cleaning does not offer eco-friendly accreditations.
Yes, High Tide Cleaning offers emergency services.
No, High Tide Cleaning does not offer warranties.