High West Siding and Windows, Inc.

Very professional and high quality workmanship. PM and crew were easy to work with and very meticulous. We love the product and enjoying it. Thank you!

I was looking to have an awning installed on the back of my house after we acquired it in Sept 2021. In October, I called to ask High West Siding at 20 Mount View Ln Colorado Springs, CO to come and give me an estimate. On Oct 25, 2021, I had Logan come out and get measurements and sign a contract. Not knowing any better, I asked when I could expect this project to be completed. Logan said that they are generally busy, but said that the timeframe I could expect would be 3 to 6 months. I NEVER asked for this in writing and now I am seriously regretting it. After applying for a loan with Green Sky, a home improvement loan company that High West Siding referred. I was approved for $36k which was used to start the process. Toni K. was the individual who would oversee my project. Now, after not dealing with or worrying about this business dragging their feet due to high reviews/ratings, I end up calling in May and August of 2022 talking to Toni to find out that they did exactly what I was not worried about, which was dragging their feet with not filing the permits, sending the measurements to their factory to cut my awning, and pulling money out of the loan from Green Sky (which only stays open for 6 months before they close the account). After threatening to cancel the contract because of just how long they were taking I asked Toni to cancel the contract and get a full refund. She explained that I could not cancel the contract without forfeiting what I paid into it and an estimated $8K+ more on their end. I quickly changed her tone when I said that I would hire an attorney. Toni offered me to pay off the loan herself because she is a single mother and she really needed her job and could not take the hit for me canceling. She said that she was severely swamped and had to clean up the mess of other employees which played a part in why my awning was not already built. She promised me 1,500 off to keep the project going. I reluctantly accepted after hearing her sob story and I really did want that awning built. After all this, I did not hear anything from High West Siding or Toni until November or December of 2022. Andrew F., the replacement of Toni, informed me that my awning was ready to be installed. During this call, I asked him if after this awning was installed, would I owe anything out of pocket. He said no. I then agreed on a date in Jan 2023 to have the work done to install the awning. I had a great experience with the installers/contractors who came over and did the work, which was amazing! I honestly cannot praise them enough. The problem I had after it was completed was when Andrew F. came over to complete the paperwork and AMBUSH me with a final payment of $29,751.04. I was shocked because I specifically asked him if I would have any out-of-pocket expenses AFTER the completion and he said no, there would not be any surprises. He told me that I need to reapply for another loan with Green Sky, have my wife take out a loan, or ask family because they/High West Siding does not accept monthly payments (which after hiring an attorney, Andrew contacted me to try and do just that/set up payments). He countlessly threatened me with placing a lien against our home for their mistakes, because Green Sky, their lending partner, only kept the accounts open for 6 months unless I called to have my loan extended for another 6 months, which High West knew about, but I did not After exhausting all means with Green Sky on reopening my loan with Green Sky with no success, trying to set up some form of a payment plan until my wife got back to work, and trying to get help from family, we were left with no other alternative, but to hire an attorney and ask for a payoff settlement. They will not even agree to that and want full payment or face foreclosure.

We are REALLY glad we went with High West Siding and the TEMO Patio Cover. The cost was very comparable to quotes we had received for structures composed of far less durable building materials. The main reason we chose the Patio Cover was the quality of the construction materials, which we thought would provide insulation. That has proved to be true, as weâ  ve measured the temperature outside and under the Patio Cover with an Ambient Weather Station WS-5000m and the temperature in January under the cover is consistently 3à ° to 5à ° warmer under the patio than it is outside the structure. Weâ  re betting that the same will apply in July and August, and the temperatures will be 3à ° to 5à ° cooler. The construction team was awesomeâ  they worked hard, cleaned up each day, were polite, well-mannered, and respected our property. The customer service has also been wonderful! Donâ  t make the mistake of getting impatient with the timeline and going with another company or product â  stick with High West Siding and the TEMO product. Youâ  ll be glad you did.

We had High West build us a pergola on our back patio. Every interaction with them was highly professional. They were thorough and patient answering our thousands of questions. They were very communicative throughout the whole process; I never had to reach out and ask for updates, the crew was always keeping us in the loop. Once construction started, it was very fast and minimally invasive. Despite two snow storms, the crews still showed up on time and completed the project quickly. I can't emphasize enough how professional and kind everyone was who we interacted with!! We love our pergola - it's gorgeous, durable, and functional. I highly recommend working with High West Siding & Windows, this company understands customer service.

i contracted with high west last september to build a shed in my back yard. although the process took longer than i would have liked, i am thrilled with the end product. it is lovely, lots of windows with large sliders that work and is well constructed. once the concrete was poured and electrical started, the project went quite quickly. i would definitely recommend high west - just be prepared for a long timeline.

Our work that was done was really quite good. I was not all that impressed with communication. We usually had to contact them to find out when things would happen so we could plan ahead. With that said, our pergola is outstanding and will last us for years. The craftsmanship is excellent, and I highly recommend the screen option if you have to guard from the sun.

High West Siding provided an excellent product for our project. JR and the install team were helpful, professional, and paid attention to detail. Our new Vesta siding makes our home look so fresh, new, and modern. We are very satisfied with the design, the installation, and the finished product.

High West staff and installation crew are respectful and efficient. They communicated with us throughout our project and explained all steps to us as they progressed. We could not be happier with the final sunroom! Highly recommend this company for this type of project.

High West did a great job on our patio roof addition. They kept us informed and answered all of our questions throughout the construction. We are very pleased with the final product.

High West Siding & Windows construction crew did an excellent job constructing the TEMZo brand pergola over our back patio. The construction crew was followed regularly by their inI house QA/QC supervisor to make sure everything was done exactly to construction prints. The TEMO product was chosen for its transferable warranty and also for the construction materials used and wind rating (hurricane force). Although substantially higher in cost than a wooden pergola we felt not having to ever seal, prime or paint and 100% guarantee was worth the extra cost. Only issue we had was lack of communication from project manager as to when things would happen. We asked him for information and times/dates rather than receiving them regularly. We only saw him in person twice. The lack of information flow was disruptive to our other personal plans. Construction began 6/22 and finally completed on 7/21. We felt this was a bit lengthy for the totality of work scope. But in the end we received a wonderfully designed and delivered product that we are most happy about.