Highland Hardwood Flooring and Millwork - Trang ch Facebook

Beware of this company. I tried to write a review for this company a couple of years ago and could not find them because they had changed their name. David talks in circles and was very demeaning. We are not happy with our floors two years later and wish we had gone with another company. Anytime an issue came up David basically told us he had given us a discount so we should just get over it. He told us the finish they used would hold up, even with kids and our cats, and they have not held up well at all. We have small dents and scratches all over. He told us they would be easy to clean and stuff is stuck between the cracks all the time. He put filler in areas we asked him not to and did not fill places we asked him to. It was a miserable experience. We live in a house from the early 1900s so I did not expect them to be perfect, but I absolutely expected them to hold up better than what they have. If you live somewhere where you donâ t have any pets, kids, or grandkids running around this place may work for you, but if not I would go anywhere else!

Josh and Matthew did an excellent job sanding the floors. Kept me involved through the entire process. Matt did a tremendous job laying down the finish. My floors came out better then expected!

Its easy to leave great reviews for a good company when everything goes great. The difference, however, between a good provider and a great provider is how they handle a problem. Admittedly, we had an issue and David recognized it immediately. Within a day his team was on it and resolved the issue perfectly. Their customer service is precisely what you d want as a home owner. Their communication is as good as it gets and David regularly checked in with me, personally, to ensure the job was done right and to our liking. Their work is of the utmost quality and their punctuality was remarkable. Their team was one time, cognizant of working in our home, and polite. If you re looking for a flooring provider this is the team you want working in your home. Our outcome was precisely what we wanted and we couldn t be happier.

Fantastic customer service. My floors are stunning. David is a true perfectionist, and only content with 100% customer satisfaction. The staff, from the wood installers to the finishers, so friendly and always showed up on time. Highly recommend LMS HARDWOOD to anyone hands down.

David was great to work with and they finished in a timely manner. Couldn't ask for better.

Great experience overall. Small communication problem about the stairs. More my fault actually but David worked with me and got everything handled. Completely satisfied and would definitely recommend.

They did a great job, great customer service, were also very informative about helping get the best of the best.

The workers were very professional and always on time. The floors look fantastic, better than I ever expected.

LMS did a wonderful job on my wood floors they look beautiful They were here when they said they would be and were very professional They listened to what I needed done and then explained the process and completed it in the time they said they would I highly recommend LMS for any flooring projects

An old saying is : if it's too good to be true, then it probably is: Well this company is the exception. My floors were trashed with water stains and years of abuse, not by me. After refinishing them they look like brand new floors in a house built in 1956. I called David on Friday afternoon and a week and a half later they were done. David and everyone in his crew are very professional and easy to work with. I've got floors upstairs I am now going to have them redone after how beautiful my floors are downstairs.

discussed different options during estimation, even though I decided on the smallest, lowest cost approach, it was addressed quickly and effectively.

Excellent in all categories. We hired them to do additional work.

David and Josh are wonderful. Took their time to explain the process and did an AMAZING job. We couldn't find anyone who would refinish our steps and banister and they made it look great. The floors look like brand new too. Won't ever hire anyone else for our hardwood needs

David and his crew are great to work with in every capacity. They show up on time and do the work as expected. We were very pleased with the results of our hardwood floor refinishing and with their customer service along the way.

David and his crew were great! Floors are beautiful! Plan on having them back for more work in the future!

My floor was so bad I didn’t think it could be restored. LMS did a beautiful job! The crew were great. They were knowledgeable, professional and accommodating.

Besides refinishing hardwood floors, they installed a decorative inlay strip at the entry to a room.

I was told by David Payne. The water base finish was the way to go since we have dogs. Because of the ease of application and durability. Shortly after the work was completed. An older pet escaped its enclosure and urinated on the floor. Leaving stains. I called David. He came out. He told us that this has Never happened before. I asked for a quote. This was a Thursday evening. He was to respond by Monday of the following week. Now two weeks later no reply. David is very personable. Please beware. He will promise and not deliver completely David, I just read your reply to my concerns. It took more than a couple of weeks to get you to come and inspect the floors. It took just as long to get an answer from you as you had to consult your vendor. Long story short. My fault, your fault, no one s fault. You were going to charge me $1,200. To repair the floor. When I told you I had xxxx flooring estimate for repair was $300. Your price became free. That is not good customer service. I am a veteran as well. Being a veteran does not give you a free pass for poor customer service. I would expect better.

David and his crew were absolutely wonderful to work with! Super professional, really knowledgeable and explained why they were doing everything they did. We are so happy with our new beautiful floors! Thank you David! 10 out of 10 would recommend, call him first!

David was great to work with and his attention to detail was impressive. My hardwood looks incredible! Truly a night and day difference!

David was excellent to work with. From start to finish we were kept up to date on everything going on. Very pleasant to work with and the crew did a beautiful job on our floors. Would recommend this company to anyone.

David and his team were fantastic. I needed my floors to be refinished quickly in order to move in, and he squeezed me between several projects without sacrificing on quality at all. He made several trips to meet with me for payment and questions. He is extremely professional and a great guy to work with

Professional, friendly and knowledgeable from start to finish. Floors look great!