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Highland Hardwood Flooring and Millwork - Trang ch Facebook

Wood Flooring Refinish,

About us

Welcome to Highland Hardwood Flooring and Millwork. We are Kentuciana's premier hardwood floor refinishing and installation company. We specialize in hardwood floor refinishing and use only the best quality stain and polyurethane to give you a look like no other. Our team of trained professionals use only the latest in today's sanding techniques as outlined by the NWFA (National Wood Flooring Association). As professional flooring contractors, we provide great customer service through our fast response time, competitive pricing and quality craftsmanship. Contact Highland Hardwood Flooring and Millwork for your free estimate!

Business highlights

9 years of experience

Services we offer

Wood Flooring - Install or Completely Replace - Materials Provided by Consumer, Wood Flooring - Refinish

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.755 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
2%
3
0%
2
2%
1
4%

Filter reviews by service

Showing 1-25 of 55 reviews
Kelsey C.
Mar 2021
1.0
Wood Flooring Refinish
$6,000
Beware of this company. I tried to write a review for this company a couple of years ago and could not find them because they had changed their name. David talks in circles and was very demeaning. We are not happy with our floors two years later and wish we had gone with another company. Anytime an issue came up David basically told us he had given us a discount so we should just get over it. He told us the finish they used would hold up, even with kids and our cats, and they have not held up well at all. We have small dents and scratches all over. He told us they would be easy to clean and stuff is stuck between the cracks all the time. He put filler in areas we asked him not to and did not fill places we asked him to. It was a miserable experience. We live in a house from the early 1900s so I did not expect them to be perfect, but I absolutely expected them to hold up better than what they have. If you live somewhere where you donâ t have any pets, kids, or grandkids running around this place may work for you, but if not I would go anywhere else!

Jeff H.
Sep 2019
5.0
Wood Flooring Refinish
Yes, I recommend this pro
Josh and Matthew did an excellent job sanding the floors. Kept me involved through the entire process. Matt did a tremendous job laying down the finish. My floors came out better then expected!

Jason H.
Jul 2019
5.0
Wood Flooring Refinish
Yes, I recommend this pro
Its easy to leave great reviews for a good company when everything goes great. The difference, however, between a good provider and a great provider is how they handle a problem. Admittedly, we had an issue and David recognized it immediately. Within a day his team was on it and resolved the issue perfectly. Their customer service is precisely what you d want as a home owner. Their communication is as good as it gets and David regularly checked in with me, personally, to ensure the job was done right and to our liking. Their work is of the utmost quality and their punctuality was remarkable. Their team was one time, cognizant of working in our home, and polite. If you re looking for a flooring provider this is the team you want working in your home. Our outcome was precisely what we wanted and we couldn t be happier.

Katrina J.
May 2019
5.0
Wood Flooring Refinish
Yes, I recommend this pro

Chris H.
May 2019
5.0
Wood Flooring Refinish
Yes, I recommend this pro
$1,250
Fantastic customer service. My floors are stunning. David is a true perfectionist, and only content with 100% customer satisfaction. The staff, from the wood installers to the finishers, so friendly and always showed up on time. Highly recommend LMS HARDWOOD to anyone hands down.

Susan P.
May 2019
5.0
Wood Flooring Refinish
Yes, I recommend this pro
David was great to work with and they finished in a timely manner. Couldn't ask for better.

Andy D.
Apr 2019
4.5
Wood Flooring Refinish
Yes, I recommend this pro
Great experience overall. Small communication problem about the stairs. More my fault actually but David worked with me and got everything handled. Completely satisfied and would definitely recommend.

James B.
Apr 2019
5.0
Wood Flooring Refinish
Yes, I recommend this pro
They did a great job, great customer service, were also very informative about helping get the best of the best.

Connie A.
Mar 2019
5.0
Wood Flooring Refinish
Yes, I recommend this pro
$2,362
The workers were very professional and always on time. The floors look fantastic, better than I ever expected.

Rocky R.
Mar 2019
5.0
Wood Flooring Refinish
Yes, I recommend this pro
LMS did a wonderful job on my wood floors they look beautiful They were here when they said they would be and were very professional They listened to what I needed done and then explained the process and completed it in the time they said they would I highly recommend LMS for any flooring projects

David T.
Mar 2019
5.0
Wood Flooring Refinish
Yes, I recommend this pro
An old saying is : if it's too good to be true, then it probably is: Well this company is the exception. My floors were trashed with water stains and years of abuse, not by me. After refinishing them they look like brand new floors in a house built in 1956. I called David on Friday afternoon and a week and a half later they were done. David and everyone in his crew are very professional and easy to work with. I've got floors upstairs I am now going to have them redone after how beautiful my floors are downstairs.

Lynn C.
Feb 2019
5.0
Wood Flooring Refinish
Yes, I recommend this pro
$100
discussed different options during estimation, even though I decided on the smallest, lowest cost approach, it was addressed quickly and effectively.

Heath M.
Feb 2019
5.0
Wood Flooring Refinish
Yes, I recommend this pro

Bob M.
Nov 2018
5.0
Wood Flooring Refinish
Yes, I recommend this pro
Excellent in all categories. We hired them to do additional work.

Darren L.
Oct 2018
5.0
Wood Flooring Refinish
Yes, I recommend this pro
David and Josh are wonderful. Took their time to explain the process and did an AMAZING job. We couldn't find anyone who would refinish our steps and banister and they made it look great. The floors look like brand new too. Won't ever hire anyone else for our hardwood needs

Greg B.
Oct 2018
5.0
Wood Flooring Refinish
Yes, I recommend this pro
David and his crew are great to work with in every capacity. They show up on time and do the work as expected. We were very pleased with the results of our hardwood floor refinishing and with their customer service along the way.

Thomas H.
Oct 2018
5.0
Wood Flooring Refinish
Yes, I recommend this pro
$1,028
David and his crew were great! Floors are beautiful! Plan on having them back for more work in the future!

Linda R.
Oct 2018
5.0
Wood Flooring Refinish
Yes, I recommend this pro
$6,000
My floor was so bad I didn’t think it could be restored. LMS did a beautiful job! The crew were great. They were knowledgeable, professional and accommodating.

DAVID W.
Oct 2018
4.5
Wood Flooring Refinish
Yes, I recommend this pro
Besides refinishing hardwood floors, they installed a decorative inlay strip at the entry to a room.

Patrick P.
Sep 2018
0.5
Wood Flooring Refinish
$2,000
I was told by David Payne. The water base finish was the way to go since we have dogs. Because of the ease of application and durability. Shortly after the work was completed. An older pet escaped its enclosure and urinated on the floor. Leaving stains. I called David. He came out. He told us that this has Never happened before. I asked for a quote. This was a Thursday evening. He was to respond by Monday of the following week. Now two weeks later no reply. David is very personable. Please beware. He will promise and not deliver completely David, I just read your reply to my concerns. It took more than a couple of weeks to get you to come and inspect the floors. It took just as long to get an answer from you as you had to consult your vendor. Long story short. My fault, your fault, no one s fault. You were going to charge me $1,200. To repair the floor. When I told you I had xxxx flooring estimate for repair was $300. Your price became free. That is not good customer service. I am a veteran as well. Being a veteran does not give you a free pass for poor customer service. I would expect better.

Nate D.
Sep 2018
5.0
Wood Flooring Refinish
Yes, I recommend this pro
David and his crew were absolutely wonderful to work with! Super professional, really knowledgeable and explained why they were doing everything they did. We are so happy with our new beautiful floors! Thank you David! 10 out of 10 would recommend, call him first!

Katelyn D.
Sep 2018
5.0
Wood Flooring Refinish
Yes, I recommend this pro
David was great to work with and his attention to detail was impressive. My hardwood looks incredible! Truly a night and day difference!

Arbutus C.
Aug 2018
5.0
Wood Flooring Refinish
Yes, I recommend this pro
David was excellent to work with. From start to finish we were kept up to date on everything going on. Very pleasant to work with and the crew did a beautiful job on our floors. Would recommend this company to anyone.

Dakota D.
Aug 2018
5.0
Yes, I recommend this pro
$1,500
David and his team were fantastic. I needed my floors to be refinished quickly in order to move in, and he squeezed me between several projects without sacrificing on quality at all. He made several trips to meet with me for payment and questions. He is extremely professional and a great guy to work with

Jama C.
Jul 2018
5.0
Wood Flooring Refinish
Yes, I recommend this pro
Professional, friendly and knowledgeable from start to finish. Floors look great!
Showing 1-25 of 55

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Highland Hardwood Flooring and Millwork - Trang ch Facebook is currently rated 4.7 overall out of 5.

Monday: 9:00 AM - 6:00 PM Tuesday: 9:00 AM - 6:00 PM Wednesday: 9:00 AM - 6:00 PM Thursday: 9:00 AM - 6:00 PM Friday: 9:00 AM - 6:00 PM Saturday: 9:00 AM - 6:00 PM Sunday: Closed

Highland Hardwood Flooring and Millwork - Trang ch Facebook accepts the following forms of payment: CreditCard

Yes, Highland Hardwood Flooring and Millwork - Trang ch Facebook offers free project estimates.

No, Highland Hardwood Flooring and Millwork - Trang ch Facebook does not offer eco-friendly accreditations.

No, Highland Hardwood Flooring and Millwork - Trang ch Facebook does not offer emergency services.

No, Highland Hardwood Flooring and Millwork - Trang ch Facebook does not offer warranties.