Highlander Waterproofing of Western NY, Inc.

4.39 |79 Verified Ratings
Write a Review

Highlander Waterproofing of Western NY, Inc.

4.39 | 79 Verified Ratings
Write a Review

877-415-0564

384 Palmer Street
Gowanda, NY 14070
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Profile
Highlander Waterproofing of Western NY, Inc.


Expert Foundation Repair and Basement Waterproofing in Western Pennsylvania

At Highlander Waterproofing & Foundation Repair of Western New York., we specialize in basement waterproofing and foundation repair services. Contact us today to schedule your free inspection. We offer 24 hour emergency services and a lifetime, transferable warranty! Contact us today at any of our local extensions to learn more about the services we offer: 716-249-4144 / 315-802-5613 / 814-240-1399

Achievements

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Service Area

  • Buffalo
  • Rochester
  • Syracuse
  • Erie
  • Niagara Falls
  • Warren
  • Ithaca
  • Auburn
  • Liverpool
  • Edinboro
  • Canandaigua
  • Jamestown
  • Meadville
  • Sharon
  • Lockport
  • Mumford
  • Batavia
  • Corning
  • Rushville
  • Webster
  • Central Square
  • Hermitage
  • Cranberry
  • Waterloo
  • Perry
  • Cohocton
  • Wolcott
  • East Aurora
  • Manlius
  • Clarion
  • Trumansburg
  • Lancaster
  • North Chili
  • Fredonia
  • Orchard Park
  • Seneca Falls
  • Henrietta
  • Kendall
  • Cicero
  • Parish
  • Fillmore
  • Aurora
  • East Syracuse
  • Pittsford
  • Baldwinsville
  • Camillus
  • Newfane
  • Dryden
  • Dresden
  • Geneva
  • Penn Yan
  • Victor
  • Attica
  • Albion
  • Brockport
  • Clifton Springs
  • Olean
  • Holley
  • Lyons
  • Prattsburgh
  • Middlesex
  • Bath
  • Hamburg
  • Spencerport
  • North East
  • Lewiston
  • Warsaw
  • Harborcreek
  • Fulton
  • Naples
  • Oil City
  • Oswego
  • Livonia
  • Fairport
  • Minoa
  • Clarence
  • Colden
  • Angola
  • Dansville
  • Geneseo
  • North Greece
  • Waterford
  • Farmington
  • Titusville
  • Ellicottville
  • Skaneateles
  • Moravia
  • Springville
  • Newark
  • East Amherst
  • See All >

Services Offered

Foundations
  • Concrete Foundation Repair
  • Foundation Drainage Install
  • Waterproofing Foundation or Basement
  • Basement Drainage Channels Install
  • Basement Drainage Channels Repair
Plumbing
  • Sump Pump or Foundation Drain Install
Waterproofing
  • Waterproofing Inspection

Areas of Expertise

  • Basement Waterproofing
  • Foundation Repair

Product Brands Used

  • Financing Available

Quick Facts

Business Hours
Monday:
9:00 AM to 8:00 PM
Tuesday:
9:00 AM to 8:00 PM
Wednesday:
9:00 AM to 8:00 PM
Thursday:
9:00 AM to 8:00 PM
Friday:
9:00 AM to 8:00 PM
Saturday:
9:00 AM to 3:00 PM
Sunday:
9:00 AM to 3:00 PM
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2011
Memberships & Affiliations
  • BBB - The Better Business Bureau Accredited Business - A Rating I Basement Health Association - Member
State Licensing
Trade: Home Improvement Contractor
License #: PA122147
Expiration: 02-18-2020
Insurance
Type: General Liability
Amount: $2,000,000
Expiration: 12-05-2019
Screening
HomeAdvisor Screened. View Details

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Business Overview

Community Involvement

National Ovarian Cancer Coalition (NOCC) Advocate

How We Got Started

I chose to work in this industry because because helping homeowners to protect one of their largest investments, their family's home, is our mission and greatest achievement! . We started in this industry in 1990. We describe our business as Family owned and operated.

We started in this industry in 1990.

We describe our business as Family owned and operated

 

Photos
Highlander Waterproofing of Western NY, Inc.


My Work
5 Projects
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Ratings & Reviews
Highlander Waterproofing of Western NY, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 79
  Page 1 of 8
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5.0   |  
Review by in Akron, NY
Project: Repair a Concrete Foundation
The company came out and started but ran into problems, and we had to stop the project and need to wait for dryer conditions. I was upset at first, but Highlander has promised to make things right even though the job is more than they originally thought it would entail and will stand by their original price. Everyone I have spoke with has been very nice and extremely helpful.
Response by Highlander Waterproofing of Western NY, Inc.: Upon commencement of work on this customer's project, we uncovered unforeseen, pre-existing damage caused by years of previous water infiltration with additional structural damage and numerous previous repairs-again, this was all prior to our being contracted for work. Upon the discovery of more extensive unforeseen damage, we immediately contracted with a P.E. and a soil engineer to ensure the correct scope of work is completed. The undermining of this foundation was pre-existing, and not caused by Highlander. We are working to go above and beyond to remedy this unfortunate discovery, and looking forward to the final reports and recommendations of the engineers this week so we may proceed with the work, accordingly, and safely complete this project. We are looking to resolve this customer's concerns and are striving for an updated positive review once the work is finished.
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5.0   |  
Review by in Syracuse, NY
I have no complaints everyone was great from the field inspector,work crew,customer service. The Foremen kept me informed and up to date from beginning to end. They started and finish on time. The foreman returned after one week once the cement all settled to reassemble my washer,dryer and utility sink. The completed project looks great.
Response by Highlander Waterproofing of Western NY, Inc.: We greatly appreciate the detailed review and the 5 stars! Thank you very much!
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4.0   |  
Review by in North East, PA
The estimate and actual work were well done, but scheduling was a challenge for this company. We were rescheduled 2 times and contacted multiple times, by multiple people to confirm start date, despite texting and calling with our response several times.
Response by Highlander Waterproofing of Western NY, Inc.: Thank you so much for the 5 stars on the Quality rating--we greatly appreciate this! We also are super appreciative of your feedback around communication and will review your comments as a team, as we are always working to improve!
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5.0   |  
Review by
Project: Waterproof a Basement or Foundation
The whole process was simple and easy to understand and the crew cleaned everything up and they were very efficient.
Response by Highlander Waterproofing of Western NY, Inc.: Thank you so very much for the 5 star review. We greatly appreciate your feedback!
0.5   |  03-18-2019
Review by Robert B. in Baldwinsville, NY
if you go with this company get the sales man to write everything down on the contract. when the workers come make sure they follow the contract.
Response by Highlander Waterproofing of Western NY, Inc.: We were unaware of concerns that this homeowner had around the project we completed for them. We immediately took action and reached out to learn more about why this customer was dissatisfied, as we have not heard of any complaint since our work was finished in the early fall of 2018. We stand behind the work we do and are always willing and happy to revisit any aspect of a project that we can improve upon. If we aren't aware there's a concern, we can never address it... if we don't get a call or email to the office, we are unable to work on continued customer satisfaction! We are looking forward to their revised review, as this customer's concern is an easy fix!
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4.0   |  
Review by in Fayetteville, NY
Project: Install Interior Foundation Drains or Sump Pump
Hard workers, great price. No one came close in $ . They need to do a better job with containing concrete dust. Place was a mess!. Company helped pay cleaning costs.
Response by Highlander Waterproofing of Western NY, Inc.: Thank you for your feedback! We are happy you were pleased in the end, and we are working on improving clean up the first time around.

1 of 1 users found this review helpful.

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4.5   |  
Review by in Westfield, NY
Project: Waterproof a Basement or Foundation
Very professional and easy to deal with, responsive to our concerns. More realistic expectations would have helped us better prepare for cleanup. Hard workers, polite and no crude talk. Spring thaw will be the test.
Response by Highlander Waterproofing of Western NY, Inc.: Thank you for providing your feedback. We are always looking to improve wherever we can, and your feedback is instrumental around this. We appreciate the 4.5 stars!

1 of 1 users found this review helpful.

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4.0   |  
Review by in Syracuse, NY
An expensive job done well by out of area company that I would recommend again. A senior discount was offered to assist with the cost.
Response by Highlander Waterproofing of Western NY, Inc.: Thanks so much for your feedback! We appreciate your business!

1 of 1 users found this review helpful.

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4.0   |  
Overall, the company is a good choice. Just make sure you go over the contract with the inspector, make sure what he said is what he wrote to be done in the job. That goes for any company you hire for anything though! Also, they do need to work on communicating with their subcontractors better as to what needs to be done. I, the homeowner, surprised them on numerous occasions as to what the job entailed, they always had to call Highlander & make sure & I called to make sure sometimes as well because the subcontractors would leave sometimes without finishing the job that day. Then, wouldn't return when said they were. It was a headache. Highlander did make it right. They're still making it right as of right now. So, if you're a patient & calm person- they are a good choice & they do a good job, the price is high for the service they provide. We were charged near 30k & didn't even get our basment bathroom demo'd which is what we paid for & it was in contract. The subcontractors twice had no idea that they had to demo our bathroom. Just a heads up to all those who deal with companies who use subcontractors. Make sure they get copies of the job contract-- So, they know what they're hired to do.

1 of 1 users found this review helpful.

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5.0   |  
Review by in Oswego, NY
Knowledgeable, considerate, efficient, they kept me updated about the project
Response by Highlander Waterproofing of Western NY, Inc.: Thank you so much for your feedback! We greatly appreciate the five star review!

1 of 1 users found this review helpful.

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Showing 1-10 of 79
  Page 1 of 8

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