Highlander Waterproofing of Western NY, Inc.

4.38 |76 Verified Ratings
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Highlander Waterproofing of Western NY, Inc.

4.38 | 76 Verified Ratings
Write a Review

877-415-0564

384 Palmer Street
Gowanda, NY 14070
 
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Profile
Highlander Waterproofing of Western NY, Inc.


Expert Foundation Repair and Basement Waterproofing in Western Pennsylvania

At Highlander Waterproofing & Foundation Repair of Western New York., we specialize in basement waterproofing and foundation repair services. Contact us today to schedule your free inspection. We offer 24 hour emergency services and a lifetime, transferable warranty! Contact us today at any of our local extensions to learn more about the services we offer: 716-249-4144 / 315-802-5613 / 814-240-1399

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Buffalo
  • Rochester
  • Syracuse
  • Erie
  • Warren
  • Ithaca
  • Niagara Falls
  • Liverpool
  • Auburn
  • Edinboro
  • Canandaigua
  • Tonawanda
  • Jamestown
  • Meadville
  • Corning
  • Lockport
  • Mumford
  • Batavia
  • Sharon
  • Rushville
  • Webster
  • Central Square
  • Hermitage
  • Cranberry
  • Waterloo
  • Perry
  • Cohocton
  • Wolcott
  • East Aurora
  • Manlius
  • Clarion
  • Trumansburg
  • Lancaster
  • North Chili
  • Fredonia
  • Orchard Park
  • Seneca Falls
  • Henrietta
  • Kendall
  • Cicero
  • Parish
  • Fillmore
  • Aurora
  • East Syracuse
  • Pittsford
  • Baldwinsville
  • Camillus
  • Newfane
  • Dryden
  • Dresden
  • Geneva
  • Penn Yan
  • Victor
  • Attica
  • Albion
  • Brockport
  • Clifton Springs
  • Olean
  • Holley
  • Lyons
  • Prattsburgh
  • Middlesex
  • Bath
  • Hamburg
  • Spencerport
  • North East
  • Lewiston
  • Warsaw
  • Harborcreek
  • Fulton
  • Naples
  • Oil City
  • Oswego
  • Livonia
  • Fairport
  • Minoa
  • Clarence
  • Colden
  • Angola
  • Dansville
  • Geneseo
  • North Greece
  • Waterford
  • Farmington
  • Titusville
  • Ellicottville
  • Skaneateles
  • Moravia
  • Springville
  • Newark
  • East Amherst
  • See All >

Services Offered

Foundations
  • Basement Drainage Channels Repair
  • Basement Drainage Channels Install
  • Concrete Foundation Repair
  • Foundation Drainage Install
  • Waterproofing Foundation or Basement
Plumbing
  • Sump Pump or Foundation Drain Install
Waterproofing
  • Waterproofing Inspection

Areas of Expertise

  • Basement Waterproofing
  • Foundation Repair

Product Brands Used

  • Financing Available

Quick Facts

Business Hours
Monday:
9:00 AM to 8:00 PM
Tuesday:
9:00 AM to 8:00 PM
Wednesday:
9:00 AM to 8:00 PM
Thursday:
9:00 AM to 8:00 PM
Friday:
9:00 AM to 8:00 PM
Saturday:
9:00 AM to 3:00 PM
Sunday:
9:00 AM to 3:00 PM
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2011
Memberships & Affiliations
  • BBB - The Better Business Bureau Accredited Business - A Rating I Basement Health Association - Member
State Licensing
Trade: Home Improvement Contractor
License #: PA122147
Expiration: 02-18-2020
Insurance
Type: General Liability
Amount: $2,000,000
Expiration: 12-05-2019
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

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Business Overview

Community Involvement

National Ovarian Cancer Coalition (NOCC) Advocate

How We Got Started

I chose to work in this industry because because helping homeowners to protect one of their largest investments, their family's home, is our mission and greatest achievement! . We started in this industry in 1990. We describe our business as Family owned and operated.

We started in this industry in 1990.

We describe our business as Family owned and operated

 

Photos
Highlander Waterproofing of Western NY, Inc.


My Work
4 Projects
Save 10% on any service offered Save 10%
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Ratings & Reviews
Highlander Waterproofing of Western NY, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 76
  Page 1 of 8
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5.0   |  
Review by
Project: Waterproof a Basement or Foundation
The whole process was simple and easy to understand and the crew cleaned everything up and they were very efficient.
0.5   |  03-18-2019
Review by Robert B. in Baldwinsville, NY
if you go with this company get the sales man to write everything down on the contract. when the workers come make sure they follow the contract.
Response by Highlander Waterproofing of Western NY, Inc.: We were unaware of concerns that this homeowner had around the project we completed for them. We immediately took action and reached out to learn more about why this customer was dissatisfied, as we have not heard of any complaint since our work was finished in the early fall of 2018. We stand behind the work we do and are always willing and happy to revisit any aspect of a project that we can improve upon. If we aren't aware there's a concern, we can never address it... if we don't get a call or email to the office, we are unable to work on continued customer satisfaction! We are looking forward to their revised review, as this customer's concern is an easy fix!
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4.0   |  
Review by in Fayetteville, NY
Project: Install Interior Foundation Drains or Sump Pump
Hard workers, great price. No one came close in $ . They need to do a better job with containing concrete dust. Place was a mess!. Company helped pay cleaning costs.
Response by Highlander Waterproofing of Western NY, Inc.: Thank you for your feedback! We are happy you were pleased in the end, and we are working on improving clean up the first time around.

1 of 1 users found this review helpful.

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4.5   |  
Review by in Westfield, NY
Project: Waterproof a Basement or Foundation
Very professional and easy to deal with, responsive to our concerns. More realistic expectations would have helped us better prepare for cleanup. Hard workers, polite and no crude talk. Spring thaw will be the test.
Response by Highlander Waterproofing of Western NY, Inc.: Thank you for providing your feedback. We are always looking to improve wherever we can, and your feedback is instrumental around this. We appreciate the 4.5 stars!

1 of 1 users found this review helpful.

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4.0   |  
Review by in Syracuse, NY
An expensive job done well by out of area company that I would recommend again. A senior discount was offered to assist with the cost.
Response by Highlander Waterproofing of Western NY, Inc.: Thanks so much for your feedback! We appreciate your business!

1 of 1 users found this review helpful.

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4.0   |  
Overall, the company is a good choice. Just make sure you go over the contract with the inspector, make sure what he said is what he wrote to be done in the job. That goes for any company you hire for anything though! Also, they do need to work on communicating with their subcontractors better as to what needs to be done. I, the homeowner, surprised them on numerous occasions as to what the job entailed, they always had to call Highlander & make sure & I called to make sure sometimes as well because the subcontractors would leave sometimes without finishing the job that day. Then, wouldn't return when said they were. It was a headache. Highlander did make it right. They're still making it right as of right now. So, if you're a patient & calm person- they are a good choice & they do a good job, the price is high for the service they provide. We were charged near 30k & didn't even get our basment bathroom demo'd which is what we paid for & it was in contract. The subcontractors twice had no idea that they had to demo our bathroom. Just a heads up to all those who deal with companies who use subcontractors. Make sure they get copies of the job contract-- So, they know what they're hired to do.

1 of 1 users found this review helpful.

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5.0   |  
Review by in Oswego, NY
Knowledgeable, considerate, efficient, they kept me updated about the project
Response by Highlander Waterproofing of Western NY, Inc.: Thank you so much for your feedback! We greatly appreciate the five star review!

1 of 1 users found this review helpful.

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0.5   |  09-09-2018
Review by Stacy F. in Rochester, NY
Company did bait and switch I had a contract for one amount and salesman said that was the price no matter what. he stated that they will not change price once job is started. NOT the case the supervisor said it would be extra 8-10 thousand for work. They broke the contract and never returned my deposit I’m contacting a lawyer to recover funds. I would not recommend this company for anything!
Response by Highlander Waterproofing of Western NY, Inc.: We are sad to read this feedback and would like to clarify. We never commenced work on this project. Due to the large scope of work that was needed, it was communicated with the homeowner that we would need to pre-inspect the property prior to commencing any work to confirm the original findings. Upon the project pre-inspect, we uncovered a larger scope of work that was necessary. The original estimation was $24,000.00 to provide a full rebuild of the foundation and this estimated amount was revised prior to the project starting. While we regretted that the initial estimate needed to be revised, we provided the homeowners with the option to proceed to not, but we could not confidently repair the foundation without making the revision to the scope of work. We have since issued this consumer their $200.00 refund and we certainly wish them the best around repairing their foundation.

1 of 1 users found this review helpful.

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4.0   |  
Review by in Ithaca, NY
Very knowledgeable and professional. It’s a big system that will meet my needs and the life I am adding to the house. Well worth it!
Response by Highlander Waterproofing of Western NY, Inc.: Thanks so much Beth! We greatly appreciate the feedback!
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3.0   |  
Review by in Syracuse, NY
Once customer service got in touch with me, I was satisfied.
Response by Highlander Waterproofing of Western NY, Inc.: We appreciate your comments very much! Thank you!
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Showing 1-10 of 76
  Page 1 of 8

Seal of Approval

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  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
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  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
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  10. Identity Verification (Reverse Phone Lookup)
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