Hogan Landscapes, Inc.

Followed through on all agreed to specifics in a timely manner. Recommended!

We began talking to Brett Hogan on August 6. Did not get a final quote until Sept 1. Project didn't begin until Oct 8. He initially told us the entire project would take 2-3 business days. It is now Dec 3 and only 1/3 of our yard is complete. Brett has not responded to us since Oct 8. His handyman Jonathan has done fine work, but is always alone doing the work and seems to be spread thin. He offered his phone number so we can at least communicate with him, but now he is not responding to us since Nov 11. We still have not heard a single word from the owner or the company at all. I have 12 unresponsive emails, called daily since Nov 11, 8 unresponsive text messages, nothing. He took our 50% deposit and has ran so far. Oh but no worries! He recorded a video of our backyard WITHOUT CONSENT AND WHILE WE WERE NOT THERE and posted it to his Instagram about a week ago. He runs 3 CURRENT instagram accounts for his business but cannot respond to us. His team has left all their equipment in our backyard yet won't come back to complete the job. DO NOT USE HIS SERVICES.

We contracted with Hogan Landscapes to do our irrigation project 7/25/19. They cashed our deposit of $3000. The day they came to start, Bryan (who is no longer with the company) called to tell me that we needed another well in order for them to do the install. We questioned why we were not told this when they bid the job but was told they thought we had one? So they could not start the project and we had to get well installed. Then we could no longer get a response from Bryan. I then called the main line and was given a story by the owner of how Bryan no longer worked for him. He would send his new guy, Jeremy, out to our property. Met with Jeremy. Jeremy and my husband discussed the grading of our lot. My husband thought it needed more fill and was going to contact our builder about this. Jeremy agreed that the fill issue should be completed before they did the irrigation. Jeremy was also going to bid a project for pet turf. He never did get back to us with that. My husband finally tracked down Jeremy who is no longer working with Hogan anymore. The fill issue with our lot has been long taken care of and we have repeatedly reached out to Hogan via phone, Angie’s list and facebook. He will not contact us to finish this project yet kept our $3000.

TERRIBLE, Davenport landscapers are a complete rip-off they did not complete the job

Another company left me hanging with unfinished irrigation repair. Hogan sent Larry out next day to save me. Larry was prompt, knowledgeable, and did a great job. I will definitely call them in the future for all of my landscaping needs.

I WAS CONTACTED WITHIN HOURS OF REQUESTING A QUOTE AND THAT WAS ON A SUNDAY NIGHT. MONDAY MORNING LARRY CONTACTED ME SAID HE WOULD COME BY AND ACCESS WHAT NEEDED TO BE DONE. HE CHECKED AND REPAIRED THE SPRINKLER SYSTEM THE SAME DAY. GREAT RESPONSE, GREAT WORK AND GREAT PRICE. I WILL USE HOGAN LANDSCAPE AGAIN.

This is the second time I have used Hogan for work around my home. They're very knowledgeable in their field. Hogan was able to make recommendations on plant varieties to add color and sustainability to our yard. They were also able to trim back vegetation and trees along my fence line and conservation area. Having them clean out my shrub beds made a big difference in the curb appeal of my home.

Punctual and professional. A++

Larry did an excellent job tracking down and fixing not only the leaking valves but he also found several leaks that I was unaware of. Larry's is extremely thorough and went above and beyond what I originally hired him for.

We were having a hard time to finding someone to take care of our landscaping when we came across Hogans Landscapes. They were extremely responsive within a couple of minutes of our request. They came to our home, evaluated everything, and the job was done before we knew it. Jeff and his team were very professional and kind people, made our trees look alive again! Would definitely recommend to anyone.

Hired them to remove a tree and they took the time to suggest possible replacements. The project was completed in a little over 24 hours

Great service,always willing to the extra mile. Excellent crew and customer service

It was wonderful. They were there everyday and were very helpful. They did everything that I asked in a timely manner. The staff was very knowledgeable. I talked with them each day. The project turned out really well and it was done ahead of schedule and was just a very good experience overall.

I used them for nearly two years and they did a superb job. There was no damage to shrubs, hoses or any items that I had in the yard at the time of their mowings. The employees were friendly and respectful. I would recommend them highly.

First discussion late Feb. 2017. Kept getting, "I'll have the design by this time next week" or "by the end of the week" for a month and a half from Mark, the horticulturist. It was supposed to come with some options. After threatening to go elsewhere if it missed the April cutoff for the HOA approval, I finally got the front and side yard design at 2:30 AM on Sunday morning when it had to be in the HOA office at 9 AM Monday. It came with no options such as weed prevention fabric or an edging border to replace the one being taken out. I'm now doing those things myself and do not enjoy the manual labor or time that it is taking for me to do it. Two trees were installed as part of the work, on e of which started falling over when the heavy rains started up. I called and emailed them about it and it still took 2 weeks to come out and stake it up (which was not done initially). I had also told them about some plants that were dying when I reported the tree issue. Neither the owner (Bret Hogan) nor the horticulturist (Mark) called to discuss it with me, but the guys who came to stake the tree said that Mark was having a hard time finding that plant again. This was in June 2017. It is now the third week of August and although I've left phone message for "customer service" and sent emails, I still haven't heard from Bret or Mark. Almost of of that particular plant are now dead in my front yard. I mentioned the HOA community. Dead plant in front garden are an issue with HOAs. Another issue goes back to the bad design near my air conditioner which is not block from street view by a fence. Previously, there was a very large Oleander blocking it from street view. Mark designed and installed Podocarpus "Maki" Conical plants spaces about 18 inches apart, plenty of gaps to see the air conditioner from the street plus they aren't tall enough to hide the air conditioner. I have found out from someone else who knows about plants that the gaps will never fill in and it would take years for the Podocarpus to grow tall enough to hide it. Now one of those plants is also having health issues, which I have reported. They are so unprofessional that they won't even contact me to discuss what to do about the dead plants that they can no longer find exact replacements for, which I think would fall into common sense. I don't have time at the moment, but if I can amend the review later I do had pictures to attach.

The team does really high quality work... when they show up. The quality, attention to detail and final product is very professional, but be prepared to wait forever and be incredibly frustrated. You will need to project manage them otherwise the work will not get done. To be fair, I have received many compliments from friends & family and any service provider that comes over, so I am very happy with the end result. My biggest complaint was the timeline, scheduling and expectation setting. It took 5 months waiting for ~12 days of on-site work. That extremely protracted timeline was only possible with lots of calls to the owner to keep things moving. Never once did I receive a return call from my many voicemails. The owner did take action on the messages, but never did he return a call. When paying a very large sum of cash (no credit cards), I expect much better customer service. So I was really not happy with how I was treated as a customer by the owner. The crew was friendly and very helpful and did excellent work, but they were often pulled to another job when they were already onsite or didn't show up when they were supposed to, etc. (There were a couple nitpicky things like one crew member having a bad habit of wiping their muddy hands on my house paint, but I expect a little of that with any construction provider. Unfortunately par for the course.) It's a tough call to recommend Hogan. I chose them because they were a single-source provider. They did take care of everything from painting, to carpentry, to procuring plants and sourcing vendors for pavers, sod, etc. They even miraculously found sod when no one could find it. All they need is a scheduler and to improve customer care with expectation-setting and this would be a top notch company that I would happily recommend to anyone!

looks great, high quality sod

I am very pleased. I know how hard it is to run a business and run crews. They are very consistent and have been very helpful with all our needs. I read some of the previous reviews and understand in today's world people have very little patience but high demands. I have hired dozens of landscape companies and this company does very well. Larger company charge a lot more and give less services. Im very happy with the services. Keep up the great work.

The landscape design and install was done very well, the pavers were/are not level but they are all installed, the irrigation system has spots that are missed and must be watered manually. On the initial irrigation install about 30% of the back yard was missed, they modified the system to fix that but there are still small spots that are missed. My largest objection was I asked them to do the ongoing maintenance for my yard after the beginning of the month, they agreed, I reconfirmed the dates and then dismissed my previous landscaping company. I made repeated calls to verify which day they would be there to start and had difficulty getting a response. Once I did get a response (11 days later) they informed me that they were declining the business because I had a dog. I fully understand and respect their decision to not take the business but they should have informed me BEFORE I let the other company go and I now have a yard that is somewhat over grown. I will certainly never use this business again and would never recommend them to anyone else.

I use them every week. They come on Tuesdays. It's a $100 per month. They are suppose to every week look after the plantings on and around my patio and they always forget to do that unless I call and specifically ask for it.

We shared "before" pictures with Mark from Hogan along with "inspiration" images. We began the process with idea exchanges and purposefully without any budget boundaries. Mark game back with a detailed project plan and proposal. From that master plan, we were able to narrow down and prioritize what we really wanted and with investment dollars that made sense based on the value of the house and neighborhood. Mark and his team (all employees - no contractors) were very very good. Mark was able to take our inspirational photos and images and translate that into the design and construction of the new area. He "got it". Major kudos to the team for their level of detail focus, patience with each step in the process of the design, excavation, installation and their ease in handling the always present unforeseen obstacles. Although this company did not do any tree or shrub maintenance work for us, Mark pointed out where some of our palms and shrubs had issues and educated us on options to address them. Very valuable advice.

They were very vague about coming out to our house and missed an appointment. We had to reach out to them and they showed up the next day and did the job. After, that job they offered us a monthly lawn maintenance program at a great price. After that is when they disappeared. It took them about three weeks to cash our check. We were calling almost every day to schedule the lawn maintenance and somebody actually picked up the phone two days ago. He said they would come out yesterday to rake and mow the lawn. Surprise, nobody ever showed up! We called them and no answer. We are done with this company. For a company that says have a blessed day on their voicemail, it does take a miracle for them to do their job!

Through 2016 their workmanship quality declined steadily: they would run their mower like maniacs in my yard and by doing so torn up the grass. The yard was looking terrible, worse than when they took over the yard maintenance in 2015. It was so bad that they voluntarily re-soded the front yard. The rest of the yard was full of weeds, had brown spots, the grass dull color, the grass blades were looking thinner, etc. In 2017 they stopped showing up all together. I called them and left a voice message. Brent Hogan replied with an e-mail saying that we were on an every-two-week schedule and that they were stopping by that very day. They had not been here for over 5 weeks! I told them not to bother, that they were fired! And then Angie's List made it nearly impossible to allow me to write a review on Hogan Landscape Inc. Go figure!

<p>I am considering using them right now, but I am having the same problem with them not being responsive. </p>

DONT USE THIS COMPANY. UNRELIABLE!!!!