Holy Smokes Chimney Sweeps

"Thank you so much for your business, it was lovely meeting you!"

"Thank you so much for your review, we’re glad to hear you had a positive experience with our team! We hope to earn your business for many years to come!"

"Thank you for your review! It was a pleasure working with you."

"We’re happy to hear you had a great experience with our team. We hope to earn your business for many years to come!"

"Thank you for your kind words and review. We hope to continue to earn your business for many years to come!"

"Hey there [Member Name Removed], We are so sorry to hear that you weren’t completely satisfied with the service provided. For the sake of adding clarity to the situation for you and prospective clients, we’d like to take the time to share a bit about the situation. You are correct that we were having some clerical issues with our scheduler, which have since been resolved. Unfortunately issues happen from time to time that are out of our control but our desire is to always learn from mistakes and to navigate business with a sense of humility and a desire to do better. When these issues arose we offered you an additional discount for the inconvenience which you declined. When we schedule an appointment to come out we schedule a service window and the technician will arrive between the two hours provided. Sometimes a technician will give an ETA and then run into delays. As you specified Waylon called you more than once to clarify that his ETA has changed but he still arrived with in the service window provided. I apologize if this was not communicated properly. We changed our number in the interim of waiting for your material and were in the process of updating all customers with the new contact info, and you reached out before we had an opportunity to notify you. I understand that this must have been frustrating and I appreciate your feedback. Concerning your frustration with not being able to receive a full refund. Georgia small business law dictates that we refund up to 20% of a deposit if no contract is in place. Once a deposit is received we order your material immediately and it is non-refundable to us from the manufacturer. It is our policy, and a business practice outlined by local government. I realize that this wasn’t communicated properly to you, and we have since added this disclaimer to all project proposals. In regards to the final payment - we have been advised by our business banker that all checks need to be made out to the full name of the business. When we realized that it had been written without the full name, we called to let you know and did offer Zelle as an alternative means of payment. Upon you agreeing to this, we immediately destroyed and discarded the check properly as a safety measure for both the business and you as a valued client. In our conversations in the following days I also offered to pick up a new check, and you asked that we wait until the check had been cancelled and you chose to send the Zelle payment. I hope this response can clarify some confusion and resolve your dissatisfaction with our services. I am truly sorry to hear that your experience was less than excellent. We are always eager to improve and grow professionally and personally so we appreciate you taking the time to leave us feedback. We will take it to our team and make the necessary adjustments to avoid confusion in the future. When we saw your review post we immediately called and left you voicemails in an effort to make this right for you. We were unaware from our communication with you that you were unhappy with our service. Should you decide to give us another chance, we would love to change your experience with us for the better. Please call for details. . Our mission is to provide the best service possible, and unfortunately there can be some missteps along the way. Our promise to you and any future clients - we are committed to constant improvement in our communication, professionalism and quality of services fully acknowledging that mistakes will be made but when they do you have our promise to do our best to make them right."

"Thank you for your kind words and for your loyalty to Holy Smokes Chimney Sweeps!"

"Thank you for your kind words and your business!"

"Thank you for trusting us with your business!"

"Mr [Member Name Removed], thank you for trusting us with your chimney needs, and for leaving us a review! It's always a blessing to work with great people!"

"[Member Name Removed], thank you so much for the review. It was a privilege to do business with you guys!"

"[Member Name Removed] thank you for the review! It was a great experience getting to know you, and We appreciate you allowing us to replace your stove pipe. Please call if you ever need anything!"

"[Member Name Removed], thank you so much for the review! We're happy we could Identify the problem for you! it was a pleasure working with you and [Member Name Removed] if you guys ever need anything else feel free to reach out anytime."

"Ms [Member Name Removed], thank you for taking the time to leave us a review! it was a pleasure working with you. We are grateful that you chose our company to do some work for you abd we look forward to future projects! Blessings!"

"Thank you for your kind words, we really appreciate you taking the time to leave us a review."