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Home Energy Loss Professionals
Batt, Rolled or Reflective Insulation Install or Upgrade, Blown In Insulation Install or Upgrade, Home Energy Audit,
About us
Home Energy Loss Professionals (H.E.L.P.) is a Baltimore, Maryland based green energy audit and energy retrofit installation company HELPing customers create more energy-efficient homes. We service Baltimore County and the surrounding metro area. We H.E.L.P. save money on your energy bill and create comfort for your family. Experience That Matters: For more than 30 years, we have been going the extra mile for Marylanders in the Home Energy Field. Both low-income and private homes have been improved upon by our company. We have helped over 20,000 homes become more energy efficient. For the past, today, and for years to come, we will H.E.L.P Marylanders save money on their electric bill and be more comfortable in their homes!
Business highlights
26 years of experience
Services we offer
Blanket (Batt) Insulation, Blown-In Insulation, Energy Efficient Renovations, Home Energy Comforting Audits, Insulation Services
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.729 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 21% | ||
| 0% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 29 reviews
Kate S.
Sep 2020
Batt, Rolled or Reflective Insulation Install or Upgrade
Worked with me and my budget. Good communication. Did the extras.
Katherine G.
Aug 2020
Batt, Rolled or Reflective Insulation Install or Upgrade
Super friendly and reasonable!
Lawrence S.
Jan 2020
Batt, Rolled or Reflective Insulation Install or Upgrade
Bob visited my home and made recommendations to address my issues. He promptly prepared a detailed breakdown of each phase of the work. A two man crew completed the work in the two day time schedule that we agreed to. They reviewed each item with me and answered any questions or concerns that I had before they began the work. They were efficient and neat in their approach to the work and left my basement clean and tidy. I was completely satisfied with my experience with HELP.
Response from Home Energy Loss Professionals
"It is nice to see the kind words (consumer name withheld per their request) & glad to hear Mike & Joey did a good job for your Family. When Mike reviewed the finish retrofits with me and noted how they made the new insulation fit in the uneven rafters, I had a good feeling that the finished product would be to your liking. And again as a reminder, HELP's Workmanship Guarantee is extended beyond the required 1 year for the MHIC & is for the life of the measures. Thank You for choosing HELP..."
Reggie D.
Dec 2019
Blown In Insulation Install or Upgrade
From start to finish, I was pleased with the process and outcome.
Response from Home Energy Loss Professionals
"Your nice words about the Team's work on your home are appreciated Reggie and I hope all went well with your Mom's visit and such... If any problems come up in the future with the Comforting Retrofits we added, please let me know. And again as a reminder, HELP's Workmanship Guarantee is extended beyond the required 1 year for the MHIC & is for the life of the measures. Thank You for choosing HELP..."
Keith M.
Sep 2018
Blown In Insulation Install or Upgrade
Great company highly recommended!!!
Charles H.
Aug 2018
Blown In Insulation Install or Upgrade
they could clean up better
Cheryl G.
Jun 2018
Batt, Rolled or Reflective Insulation Install or Upgrade
USA Insulation were very professional and knowledgeable.
Benjamin M.
Nov 2017
Home Energy Audit
Keith M.
Sep 2017
Batt, Rolled or Reflective Insulation Install or Upgrade
Great professional company!!!
Lucille P.
Jul 2017
Batt, Rolled or Reflective Insulation Install or Upgrade
All the Crew were professional and very nice. From the estimator Jeriami and the Boss and Crew , I appreciated all their advice.
Ebony H.
Jun 2017
Home Energy Audit
I had a pleasant and professional experience with Jeremiah and his partner. I was pleased to see a female. They were flexible with scheduling, arrived on time and were respectful of my floors by wearing shoe covers. They answered all of my questions and had no problem repeating the same answers when later asked some of the same questions by my husband. We were pleased with the feedback that they gave us about our home and its' energy. Still waiting on quotes, but overall a great experience!
Juliet J.
Nov 2016
Blown In Insulation Install or Upgrade
I've dealt w/ many business and proffessional people throughout the years which resulted in very good customer service. It was a real pleasure meeting Bob Logston and his crew. From start to finish, I couldn't say "thank you" enough to Jeriami, Christen, Mike and Gus. I think what was most important to me was, each one explained thoroughly what was to be done and how. All questions were answered no matter how many times asked. I was very comfortable as they maneuvered throughout the home, and I believe they were just as comfortable with me. I was very great full that the audit was offered, but more importantly the discount percentage. I too thought the pricing was very reasonable. I've already recommended H.E.L.P to several friends of mine. Last but not least, I began noticing a change 2 days after insulation and air sealing was completed. I was informed by all, particularly by Jeriami and Mike, that my home would become warmer as the days go by. Also, that my BGE bill just might cut in half. To Bob Logston and crew, keep up the good work. It was a great experience. Thank you.
Response from Home Energy Loss Professionals
"Thank you (consumer name withheld per their request.)! The Team from day one told me what a pleasure it was comforting your home for you. We wish sometimes we can give the customers a Review when they make us feel so welcomed. I am sure you will feel the comfort and enjoy the savings... Bob"
Kenneth R.
Aug 2016
Blown In Insulation Install or Upgrade
The crew was very professional and did excellent work. I highly recommend this outfit.
Response from Home Energy Loss Professionals
"Thank you , (consumer name withheld per their request), The Team said it was a pleasure HELPing your family save money and be comfortable in your home. Bob"
Shelley H.
Mar 2016
I have nothing but good things to say about Bob and Mike. They did an excellent job of reinsulating a problem area in my home. The pricing was more than fair, and they were an absolute pleasure to work with. I would highly recommend them!
Tracy G.
Jan 2016
Bob did an Energy Audit for me in 2009 and the work to correct any areas of energy loss. He blew in cellulose to R-49 value in my attic, insulated pipes, checked my boiler efficiency, sealed and caulked areas of air leaks. He came to inspect the home and performed the corrective work. Some companies initially send a salesperson, but I think the person bidding the job will have a better idea of how to correct any energy loss. Recently, I called him with a problem and six years later he was able to recall my home and gave me advice on what should be done.
Response from Home Energy Loss Professionals
"Thank you for the kind words Tracy, I hope with the freezing weather all is well. HELP is here is needed again. Bob"
Tommy L.
Jan 2016
Home Energy Audit
Bob Logston and his team were always responsive, professional, courteous, and helpful. They did an excellent job for a fair price. They have also been kind and helpful after the fact, in terms of offering advice and answering questions. I highly recommend HELP!
Lynn D.
Feb 2014
Home Energy Audit
The home energy audit was quite thorough and the tech made a few recommendations while we went through the house. The report came about 10 days later and was quite detailed. The place that it broke down for me was the proposal, which although it appeared to not be unreasonably priced for the work, was hard to understand and didn't include a couple of things the tech said they could do. Ultimately, it ended up not being a good return on investment since we only intend to stay in the house for about 10 years and the energy savings over that period of time wouldn't cover the cost of improvements.
Response from Home Energy Loss Professionals
"Lynn, we appreciate you taking the time for the review. As noted, the BEACON Report will not pick up some items not designed to fit into it's window for calculating a Savings on your Investment (SIR). Boiler pipe wrap (for hot basements) and platforms for attic storage are just 2 of these. Thus, the return you saw is only generic based on your homes unique energy shortfalls. Boiler pipe wrap alone reduces energy cost by ~10% and I hope one day they will add this to the return ratio. For now, even after my 30 years, I (as all others) can still just project some savings. Thank You for choosing HELP!"
Greg M.
Aug 2011
N/A
Home Energy Audit
The team from H.E.L.P did a fantastic job. I live in a drafty 1987 timber-frame home and the team was able to improve the results of the blower door test from the original 6600 cfm to 3665 cfm. That's an improvement of 44.5% on the amount of air allowed to enter into my home. In fact the house almost reaches the government minimum allowable air change time. That's incredible! And we only have about a 2.3 year until recoup our investment. Great Job Bob!
Edward G.
Jun 2011
N/A
Blown In Insulation Install or Upgrade
Bob who came out and gave me the quote was very straightforward and thorough, much more than other contractors. He offered to do things like installing locks on attic doors to keep them from coming open while the whole house fan is running, making hatchs to a previously inaccessible area of the ceiling to blow insulation (which I am glad they did because there wasn't any). In the end the price I got was phenomenal and everything was done how it was discussed and then some. I would definitely recommend them.
Bryan W.
Oct 2010
Blown In Insulation Install or Upgrade
The installers came out on a Sunday. Both were very professional and very competitive price.
Keisha M.
Aug 2010
Blown In Insulation Install or Upgrade
H.E.L.P. representatives were prompt in their arrival and were efficient, while minimizing the time spent on installing blown-in insulation and improving the energy efficiency in my home. They also offered suggestions for further DIY improvements (if so desired) that would help decrease energy loss in other areas of my home.
J U.
Oct 2008
Blown In Insulation Install or Upgrade
Mr Logston was very thorough, expleained everything he did. He seemed genuinely interested in preventing heat loss, not just in blowing the insulation in and getting out as quickly as possible.
Douglas K.
Aug 2008
Blown In Insulation Install or Upgrade
Prompt and professional; explained what needed to be done. Provided me with a list of actions they could do to insulate my house and the cost of each. I could select what I wanted done and felt no pressure to get them all done (although I did).
Darlene M.
Jul 2008
Blown In Insulation Install or Upgrade
I'm extremely pleased with the results. He promised me a cooler upstairs and he gave it to me. I've already gave his business card to a co-worker.
Tasha H.
Jul 2008
Blown In Insulation Install or Upgrade
Bob was very professional and knowledgable. I felt very comfortable giving him this contract becasuse he has a passion for what he does and put all my questions to rest.
Licensing
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FAQ
Home Energy Loss Professionals is currently rated 4.7 overall out of 5.
Home Energy Loss Professionals accepts the following forms of payment: CreditCard
Yes, Home Energy Loss Professionals offers free project estimates.
No, Home Energy Loss Professionals does not offer eco-friendly accreditations.
No, Home Energy Loss Professionals does not offer emergency services.
No, Home Energy Loss Professionals does not offer warranties.