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About us
homeliftstore.com offer sales, service. on the newest lifting equipment. Regardless of our age or challenge. That is why we offer products with today's technology so you are getting the best equipment available. Our experts will assist you with what is best for the clients vision, situation, and budget. Free Home Consultation 800-481-6169.
Business highlights
17 years of experience
Services we offer
Residential Elevator installation, Stairlifts indoor, outdoor, straight, or curved, Through the ceiling elevators installs in 3 days, Vertical Platform Lifts
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.923 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 61% | ||
| 13% | ||
| 4% | ||
| 4% | ||
| 17% |
Filter reviews by service
Showing 1-23 of 23 reviews
Susan P.
Nov 2023
We hired this company and wrote a check for 60,000 dollars. We were called our elevator had come in. They had no one available at that time to build the shaft that surrounding the elevator abd was told to find our own. We asked and asked for plans but lityle to no communication. Funally she sent plans that were written not for our project but for some elevator in 1988. Then hurticane hit captiva abd our home was damaged badly. We did get in touch eith terri snd were told they eould hold our elevator intil we could get the damage fixed. We started to get in touch with her in august and nothing but chirps. We were getting worried. Started to do some hunting abd found out they didnt even have a real license and they shut their doors. She has our rlevator and our mooney eith no way to fo anything about it. This is true robbery and 60,000 we cant afford to lose. If anyone knows of a law suit against them please get in touch with me. SuSan Petty captiva idland
Brenda M.
Apr 2023
Highly recommend The Home Lift Store. Amazing workmanship and customer service.. The owner Terri is top notch! My chair lift and elevator for my parents is just what we needed.
Mark D.
Apr 2023
I bought a Pollock elevator from Terri about a year ago and spent almost $42k. Immediately we had an issue with the elevator stopping between floors -with one of us inside - 3 times! This obvious safety hazard was dismissed by Terri and the only empathetic comment we have received from her is that should not happen. Each time we had a failure, service was very slow to respond and about 2 months ago we had the same problem, and a tech came out identified a board problem. That made it 4 calls on the same problem. After a month he came back with the board and did not have enough time to finish and the elevator has been nonfunctional since. Today I contacted the service tech again and he indicated maybe week after next. I cannot think of a time I have been more frustrated with a company. I even went to the point of trying to contact the manufacturer and they have not responded either. Because of this issue we have only used the elevator a handful of times. I write this review to warn potential buyers about the safety issue and just maybe get this issue addressed. Note: there is no way to select elevator installation as a project.
Leslie F.
Aug 2022
Stairlift Installation and Replacement
It was great!
Mark J.
Mar 2022
Stairlift Installation and Replacement
Work was not done and they refused to return the part of the deposit that was due back to me per the contract. They do not return calls or emails. No where in the contract does it say you are entitled to keep 100% of the deposit.
Response from Home Lift Store
"Dear Everybody reading this review. If your going to put a review lets make it true. Mark purchased custom equipment for his wife while she was in the hospital and when she came home declined to purchase. The equipment was in motion, ordered and shipped & installation set. The contract states if there is a cancellation of custom equipment after it has been shipped restocking fees do apply. We have not received any recent calls he has disputed the transaction and we have sent the documents as requested. Per bank pending the review. We do not keep all funds it is not our policy. HLS Manager 800-481-6169 x 701, x 703"
Vincent F.
Feb 2022
Stairlift Installation and Replacement
This is a one time iNVESTMENT, MAKE CERTAIN YOU GET WHAT YOU NEED. The work is not done yet
Response from Home Lift Store
"Thank you Mr. Foley, Your elevator is in process Thank you for the review."
Shirley D.
Jan 2022
Stairlift Installation and Replacement
Terri, the sales representative, came out right away. She was very knowledgeable about the stairlift. She guided us in the right direction and gave us a fair price. JJ, the installer, installed it within a day. He did an excellent job in both the installation and teaching us everything we needed to know about the stairlift. We couldn't have been more pleased with the entire operation!
Marcy R.
Dec 2021
Stairlift Installation and Replacement
From day one we had excellent service from initial meeting to the installation of the stairlift for my mother. Highly recommend
Orloff S.
Sep 2021
Stairlift Installation and Replacement
Came at appointment time. Installer friendly and helpful and polite
Elizabeth S.
Sep 2021
Stairlift Installation and Replacement
Eight months ago, I purchased a Stair Lift for my husband in the amount of $15,000 with the explicit understanding that the company would provide a 25% to 30% buyback (dollar amount between $3,750 and $5000) if and when we no longer needed the lift. My husband fully regained his health, and I contacted Terri, the salesperson to arrange for its removal and the buyback amount. She specifically stated the stairlift had to be bid out and promised to call back in a couple of days with an exact date of removal and the exact amount of the buyback. I never heard from her again. After a month-long series of unanswered and unreturned calls to the company, I finally received an email offering $350. I doubt I am the first person to be taken advantage of, but I am shocked beyond words. Next stop, Florida Attorney General Office and Department of Elder Affairs.
Response from Home Lift Store
"Hi Elizabeth. You purchased a custom-made curved stairlift made to your staircase. We cannot reuse or resale the railing system the only part that can be utilized is the chair or seat that has a cost of 900 at 25% is 225.00. But we did return your phone calls and offered you 350 for your seat and as a courtesy we will remove your railing and dispose of it as well. We are truly sorry for the miscommunication. Congrats on the Great News for your husband."
Americo S.
Sep 2021
Stairlift Installation and Replacement
Worth the $$
Michael R.
Jun 2021
Very professional and efficient. They are in consideration for the project.
Sandy M.
May 2021
Stairlift Installation and Replacement
Installers were very professional and personable.
Nick R.
Apr 2021
Stairlift Installation and Replacement
Absolutely terrific company, great installer
Kristie H.
Mar 2021
Stairlift Installation and Replacement
There was a problem with the lift when they installed it. They came right back and corrected it. Took time to explain how it works.
Tica W.
Feb 2021
Stairlift Installation and Replacement
It pays to try the product before you purchase.
Richard G.
Jan 2021
Stairlift Installation and Replacement
They know their stuff. Cannot say any more than that
Steve M.
Jan 2021
Stairlift Installation and Replacement
Will be upgrading when work is completed. Toggle switch in one broke by the end of the first day. The second broke last night. Remotes do not differentiate between separate units. The chair is hard for an elderly parent to release the seat turning mechanism. I was hoping first a better performing product. I will reconsider my rating when issues are fixed.
Response from Home Lift Store
"Spoke to Steve, There was a communication issue. Steve is going to revise review to 5 stars"
Renee F.
Oct 2020
Stairlift Installation and Replacement
This is the best choise I have ever made.Excelent quality.Sturdy.Feel safe.Good design.The company very reliable.Efficient.Took a veryshort time of instalation.I highly recomend them.
Phyllis N.
Oct 2020
Stairlift Installation and Replacement
Terri was fair and gave great customer service. They worked hard to get the project finished.
Rajesh S.
Oct 2020
Stairlift Installation and Replacement
Terri provided quick and timely response for discounted quotes, product specifications, installation time. Installation of two Savaria k2 stairlifts for future use(in case if needed) done by Dean and Bill to full satisfaction. I will highly recommend Home Lift Store, Orlando
Ashley J.
Sep 2020
They were great! They answered all questions I had and installed everything perfectly. Thanks to them my dad can finally be a little more mobile. Thanks again for all your help. Would definitely recommend.
Shawn A.
Jun 2020
Stairlift Installation and Replacement
They were great! Answered all my questions and no hidden costs!
Licensing
State Contractor License Requirements
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FAQ
Home Lift Store is currently rated 3.9 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Home Lift Store accepts the following forms of payment: CreditCard
Yes, Home Lift Store offers free project estimates.
No, Home Lift Store does not offer eco-friendly accreditations.
No, Home Lift Store does not offer emergency services.
No, Home Lift Store does not offer warranties.