Home Pro America - Decks

communication has been poor, very vague on what they are saying, make you believe one thing and they do another, and have not followed through with anything

They have not started the project as of yet, they are scheduled to start in 3-5 weeks, they were able to work with me so I could do 1st floor of my front porch, and they could come back at a later date to do the 2nd floor, this is due to my budget. They were very helpful and knowledge able and answered all my questions.

if you want quality work please hire this crew

Great to work with!

Our old deck was dated and worn. It was so damaged that it might cause injury. A replacement was necessary. We went with a set of concrete steps with stone pavers, a small two-tone floating deck about 1 foot off the ground, and one corner step with lights. First, the good. The deck looks amazing. it's even and sturdy. The concrete steps with the pavers on top are perfectly done. The lights work. The whole project looks modern, yet perfectly matches our almost 100 year-old house. We are very happy with how it turned out in the end! Now, the bad: Due to a miscommunication, the builder did not put the deck lights in. Someone had to come later, partly dismantle the deck, and install the lights. This was the latest of many delays. Some of those were out of the builder's control (we were having other work done in tandem), but some were not. We thought the project would be finished at the end of fall, but wasn't finished until March. At the end of the project, we were hit with a surprise invoice for cleanup, which we thought was included in the quote. The cleanup was also incomplete: the porch skirting and chicken wire from the old deck remained in the backyard after the cleanup crew left. I would recommend this builder, though. The builder who built our steps and The master carpenter who built our deck knew their stuff. Both were friendly and polite, and were willing to answer questions. I wasn't there all the time, but I can attest that the master carpenter and the second worker (who I think was his apprentice) worked their butts off and finished the deck in a couple of days. When he was finished, the master carpenter said, "I am really happy with how this turned out. This is showroom work." I agree.

They have not completed the deck yet, but they have been very honest and upfront with me about what I can afford and have come up with some creative ideas to stay within budget.

Project was a screened porch refresh due to age and rotting wood. I was pleased with the look and quality of the final result. Ben Torborg helped identify what work was needed to replace the damaged and to make our screen porch maintenance free. We started the process late in the season and several times the workers were onsite working thru the snow. Price was adjusted as less work was needed to repair the wood rot damage. I have shared with Home Pro American areas where their process and communication could be improved. Ask for more details about the work to be done, when workers will be onsite, and what they will be doing.

They did a great job and JT came back after job to check with me in person that I was happy with the result. I highly recommend them for your project.

Received initial quote, then they gave me a change order for an additional $850.00. I had to call office begging to schedule the work. On day of job they almost had to leave and reschedule the work when I took day off of work.

Quick to respond

We had insulation and other repairs done in our attic. The price was good and the job they did was great! We are going to definitely use the company for other projects.

Ben Torborg helped us design a wonderful deck to replace our old small deck with exactly what we wanted. The workmanship and attention to detail of the construction crew is exceptional. We feel we have the best built deck we've ever seen.

Thanks to Home Pro, I have a beautiful deck. Our deck started with the review of the property where Home pro won the bid not because of the lowest bid but instead over the expertise exhibited during the process. I want qualified people to do the work. We approved the quotation in late June and were told that jobs were running about 6 weeks out due to a combination of material availability and high demand due to the Covid-19 pandemic. That set us up to have the deck completed by 1st or 2nd week of August. Around the middle of July, I sent an email for job status because the work had not been formally scheduled yet. In my email, I acknowledged the expected completion date and added that â in a perfect world, the work would be completed by July 25th for my grandsonâ s birthday partyâ . I did not expect this to change or impact the schedule, but much to my surprise, the work was scheduled to start Friday July 17th and completed on the 21st except for the railing which was completed the next day. Perfect timing for the Birthday party. So, 5 stars for quality work and fast completion.

Ben Torborg did a great job going over our options for replacing our wood deck with a composite deck. The work was completed timely and we are very happy with the end result. Thank you Home Pro. We would not hesitate to recommend your services .

Good workmanship

Had a good experience with Home Pro America replacing our deck and picture window. Kelsey, the sales rep we worked with, took the time to listen to our specific wishes on both projects. He came up with a window option that was just what we wanted, and more challenging, worked with us on plans to build a deck to the unique design that we had in mind. Use of helical screw piles instead of concrete footings was key to the construction, and resulted in an extremely solid deck. (An added benefit to the screw piles was how easily they were installed, without tearing up the yard making concrete footings - very slick.) Deck looks great, with no maintenance decking and sturdy aluminum railings. Project took a while to complete, about 6 weeks to get started, but that was as advertised. There was one aspect of the decking design that was not done by build crew per specified design, but when called to project managerâ s attention, was corrected with apology and no hassle. Job well done.

We are extremely happy with the customer service and the quality of work done on the replacement of our deck by Home Pro. The first time we met with Chad, he walked us through the entire process â from pulling permits to tear down to rebuild. He was very knowledgeable regarding the variety of material options we had and was able to answer all our questions. Chad communicated with us on a regular basis and kept us posted on the project. The crew who tore down and rebuilt were awesome too. Questions were answered, material was cleaned up and our backyard was free of nails and debris. We would recommend Home Pro to anyone and look forward to using them again on our next project!

NA

I felt Rick was very professional and very thoughtful in how he presented the estimate and how we followed through with the final purchase.

Ben Torborg provided clear and competitive bid with very good detail. HomePro was knowledgeable about cantilevered no post decks. Joe Nelson,project manager, and job site supervisor Rob did an excellent job communicating and working on time at high quality. Our deck is just what we wanted. Rob and Joe also built a very nice step platform from our garage into laundry room. A very nice upgrade to skimpy step provided as built.

Does not want to do the work. They wanted to build the entire deck. The deck was built 30 years ago and we just had new boards put on. They did not want to do the stairs.

Average prices compared to all the quotes I got, JT was super helpful, great to work with and it was fun to design, however they are scheduled out so I am still waiting for the work to be done. The main office has not been in touch with me so i'm feeling anxious

The project is under contract but the work has not started yet.

very professional, great result