Home Pro America - Siding

Very good

Great company to work with

We initially had them replace our deck and had them back to do attic cleaning and re-insulating, new roof, windows, fascia and gutters. Everyone from sales to workmen were great.

Critical: Professionalism, Punctuality, Responsiveness, Value We hired Home Pro because they claimed to be professionals and responsible, that would be the furthest from the truth. Before going on a 12 day vacation, we signed the final contract, at the time we were guaranteed the job would take 3 days, they started install the day after we left. Well, we got back last night and the deck was half way done. I think it is important to point out this is happening right now, in real time. Once we signed the contract and gave them our money, communication has been poor and the project manager acts as if he is wasting his time responding to the smallest text. I asked him, is the deck going to be finished and his response was **They are supposed to start the framing today** Supposed is not a word that should be used in this matter. Now, someone will respond to this review from Home Pro America saying this and that, just know your excuse does not mean diddly... if I could send a picture of the current progress, I would. I asked the head craftsman was there any complications to prevent the work from being done, he said no...Stay Away from them. I am not as patient at I used to be, seeing two guys slowly build my deck at 9:30 in the morning is maddening!! Home Pros are not what they claim to be. I will update this post once the job is completed. 4pm update, called twice spoke to two different people claiming they would get back to me, nothing. The workers stopped working around noon and never came back

We initially chose Home Pro because our salesperson was able to help design our deck and advise us on the many options we had without being pushy. He came back with 3D renderings that displayed what our final build would look like, which really helped us feel comfortable moving forward. The handoff to the construction team went smoothly, and they started on time. Unfortunately, we hit several unexpected roadblocks during the build process that delayed the completion of the project for some time. However, the management team at Home Pro really came through to address the issues and make sure we felt taken care of, in the end we got our dream deck and could tell the entire team was committed to us 100% of the way. The team that finished the deck was stellar: very knowledgeable, professional, and polite, and promptly addressed any issues that arose. After experiencing their response to our situation, we are happy to recommend the team to others as we know we can trust them to make things right, they are genuinely invested in their customer's satisfaction.

The sales and front-end contracting were professional and very competent. The sales rep. (Ben) did a great job representing the company and assessing my needs. He came up with a masterful plan. Unfortunately, the order was passed on to *production* and fell in a hole. I called several times to get the work scheduled. Finally, when installers were set up, they showed up to do the work. The tracking of insulation through the house was troubling, although he did make an attempt to clean up after himself. They did the work, had a fight by the truck where they shouted (with bad language) at each other that was loud enough for my neighbors to complain to me about the fight and the language. Very unprofessional!!! They brought in, a 3rd guy to reinstall soffits where they had been taken down. It was very slow, but very good quality work. He was professional and skilled at the metalwork. Installing soffits, along an 18 in. section took 6-1/2 hours. He did a really good job cleaning up after his work. I was never offered to see the insulation in the attic and when I tried to look at it after, they were gone, it is all sealed up. I have no way of knowing that they actually installed insulation. Bad practice!

Good company!

Customers Beware: I was in the market for a bathroom and adjacent room remodel (expecting to spend $25k-$60k) and the sales pitch while sounding great, fell far short of the result. There were multiple delays and the output of their *design services* left me wanting far, far more. As an example, I wanted full design services for a bathroom remodel (which they offered at $1200) and was provided the following results. I was looking to get assistance in getting design preparation to help get my vision for what the remodel would look like and they did not provide what I was looking for and believe they inflated the time used to work on design preparation for 8 hours. In less than 4 hours, I was able to better render my vision using free online software and they refused to refund any of the time paid which was inferior to my own. Beware! They oversell and under-deliver. I am hoping I can save many of you the frustration and delay. Look elsewhere.

Project was a screened porch refresh due to age and rotting wood. I was pleased with the look and quality of the final result. Ben Torborg helped identify what work was needed to replace the damaged and to make our screen porch maintenance free. We started the process late in the season and several times the workers were onsite working thru the snow. Price was adjusted as less work was needed to repair the wood rot damage. I have shared with Home Pro American areas where their process and communication could be improved. Ask for more details about the work to be done, when workers will be onsite, and what they will be doing.

They did a great job and JT came back after job to check with me in person that I was happy with the result. I highly recommend them for your project.