Home Services of the Triad

This company and their employees are liars and are incompetent. They were sent by my warranty company several times, and they do not follow up with a diagnosis, they took pictures and video of my rusting water, yet lied on the report to the warranty company and said that my water heater was fine. They told me they would send the videos to the warranty company but did not. They are only interested in collecting the service fees provided by the warranty company and not actually doing a good job. They have overcharged me for extra services in the past to repair this same water heater that I am still having problems with. Please do yourself a favor and find someone else unless you like shelling out hundreds of dollars with no results.

I am using Home Services Triad for last one year for both my home. They are always on time and their repair technicians are always courteous and very knowledgeable. They assess the plumbing issue and charge accordingly!!

Technician arrived on time, quickly determined the problem and had it fixed in minutes.

My experience with Home Services of the Triad was a nightmare. I am very surprised to see good reviews on this site - all the ones on Yelp are 1 star. I had a natural gas leak and HSoT sent a tech, but he could not find the leak. The next day HSoT said their master plumber would come between 10 a.m. and 2 p.m. I waited until almost 6 p.m. and he never showed and never called to say he was running late. I called the office around 1:45 and they said he was still coming, but they closed at 2 p.m. and I had no other way to communicate with them. Apparently, he came that night while I was at dinner, but he did not call or leave a note, so I did not know he was even here or whether he fixed the leak until the next day (he did not find it). Another day the same master plumber was supposed to come between 2 p.m. and 6 p.m. to perform a test Piedmont Natural Gas recommended to find the leak, and once again no one showed or called. I found out later they had sent a message to my wifes email that he was not coming, that we did not see until that night. Why did not they just call me since they knew I was at the house waiting all afternoon? When I called the next day they said there was nothing more they could do, and I had to get someone else to fix the leak (the person who fixed it said it was very easy to find because it was a copper fitting that had turned solid black). HSoT never apologized for making me wait or what we had to go through - we had no gas for over a week and it got down to the low 50s in the house. We had to leave at night to have a warm place to sleep and take a hot shower. This company has non-existent communications with customers and does not seem to care about helping them. I called numerous times during the week we had no gas asking for help, and they would not let me talk to a supervisor.

Job was completed quick and I was satisfied

Micheal was great,honest and very quick to identify the issue. I would recommend Home services and will continue to use them as a service provider. Thank you Michael!!

Prompt and courteous.

They were excellent and efficient and reasonable explained each step before okayed everything. Replaced all pies under the home. Explained leaks and everything, Mike was very thorough.