Homemasters Vancouver

The estimate was scheduled and done faster than I expected. The crew came out a few days later. They worked quickly and the repairs were done well. I was amazed that they were able to match the sun faded shingles on my roof. When I'm ready to replace the roof they'll be the people I'll call.

We had a sudden flood of water into our family room during a March high wind/heavy rain storm. We were lucky we were home to mop up for several hours during the storm or our loss would have been substantial. We contacted HomeMasters to investigate the failure of our 5 year-old "50 year" roof. The insurance adjuster and Stefan, the project manager for HomeMasters came to the same conclusion: incorrectly installed Air Intake Vents. While replacing the vents and nearby shingles above and below them, Jordan and Lucas found that the nails intended to fasten the shingles to the plywood roof sheathing were not long enough to penetrate the plywood. I decided to have HomeMasters remove both layers of shingles (the original 1995 and the newer 2018 roofs) and re-roof the entire house. Jordan showed me a ten foot long 3' wide group of shingles that he removed by simply lifting one end and pealing it off. Properly installed shingles would tear at the nails and would come off one at a time. The shingles were not anchored to the plywood. The lack of nail penetration was similarly evident throughout the roof. Jordan gave me about twenty-five photos showing examples of this and other problems. With tear-off complete but prior to installing the new roofing, and with no rain in sight or forecasted for several days, the crew went home after a long day. That evening Lucas called us. He had monitored the weather, saw a rainstorm coming, and was coming over to place tarps to protect the house. He finished the job just before the rain arrived. All the workers were helpful and understanding, working "around" issues like the removal and replacement of my TV dish.

They provided good documentation of what they were going to do. They provided credentials. They responded quickly with a quote. Though their quaote did not include the estimated time that they would take to complete the job and added an additional hour on day of job, they did an excellent job. They need to provide sales taxes in their estimate.

They were very professional and informative. Their work was excellent, timely, and well done. Loved working with them.

Very good service. Kept in touch with all phases of repair.

Great communications by the total Staff and crew. Very professional and explained the whole process including photo documentation.

Lucas did an awesome job. He worked diligently to complete the reroof of my home. His helper quit after the second day leaving Lucas to finish laying down the whole roof by himself.

Very experienced and professional, as well as friendly and polite. He also did extra work, fixing our automatic light fixture. Again quick and efficiently.

Nothing

This company was amazing to work with. From day one, our inspection and bid, their employees were professional, kind, and very detail oriented. The team that arrived to do our repairs were so thorough. They went over every detail, took their time and were committed to doing an excellent job. They even recognized that my gutter guard system had been installed incorrectly years ago and spent hours fixing it, just because they wanted it to be done correctly. They left my home clean, picked up after themselves and never once seemed ungrateful to be here even though it was almost 100degrees outside. They were absolutely one of the best crews I've had work on my home and we will definitely be using their company again.