Hometown Pest Control - Facebook

from the moment I signed the contract till today I have had issues: 1- I asked for schedule change to accommodate work schedule - Never done 2- Called this week because I have ants and no one has serviced inside my home in months. Was told they could have my tech out on Friday and he would call 30 min before. Since I work near by I could be home to let them in. 3- Tech came and rang my RING doorbell (no call in advance) 4- Tried to talk to tech on my RING bell and he was singing to his music with headphones going 5- I ran home but he was gone. He barely sprayed the outside of my home 6- The nice office people who tried to help both times explained to me that they could not come out till Tuesday because of the holiday. I explained my issue and I am away for the holiday. 7- NOW I got a new company coming who I have to pay just so my house is safe for my kids... DO NOT USE THEM...

recommended by a neighbor. Price was fair.

I had a really bad bird mite problem in my house and chicken coop and Hometown totally got rid of them. It's been a few months now and I haven't seen one bug!

I have a contract and the rep comes monthly as scheduled. If I have a problem above the usual I call the office in advance, let them know the situation and the Rep is prepared to handle it. Service is awesome. Shoutout to MacArthur.

good

They took care of the problem. Very Happy with Hercules for quick response to my rat problem!

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Was very helpful and knowledgeable. Also returned to double Che k everything was working well.

I was really disappointed with them before they even started doing the job. I contacted this company to come do a possible rodent inspection up in my attic. We talked about the issue and verbally decided to do the job for me. They pulled out their contract and expected me to sign right away as if they didn't expect me to read the whole contract. As I was readying, I discovered some unclear statements in there with the fine prints within. So, I took my time reading the contract making sure everything is clear to me. Before they pulled out the contract, the initial conversation and negotiation was that the warranty is for one year. In the fine prints, they mention the contract would be auto renewed the following year, there would be attorney fees and some other applicable fees. I told them I?m not interested in signing a contract that would be auto renewed. Since there is ?Special Instructions? section in the contract where you can write some additional notes, I told them I?m not interested in the auto renewal. I just need this done now including the 1yr warranty they promised. They refused to write the notes even though they told me I?m not obligated to renew the contract. However.m, that non-obligation statement is nowhere in the contract. They told me I would need to call them a month prior to the date it gets auto renewed to cancel it or they would call me to remind me. I said why would I call a month prior to the renewal whereas I'm telling you now I would not renew it? What if I forget or if for some unthinkable reason I forget to call?? They told me it would be my responsibility letting them know. So at first, I was talking to the guy that came to my house. Then, I realized I wasn't getting anywhere with him. So, I decided to call the office and spoke with his boss. I explained to them that once I sign the contract, I?m bound to what?s written in the contract. I really wanted to do the job, but I don?t want an auto renewal to happen because once it's auto renewed and I refuse to pay, they could take me to court, make me pay their attorney fees, and/or put a lien on my house. He then told me he could write everything else but not mention the non-auto renewal in the contract. He was trying to tell me a BS story that ?there are some folks who had the contract signed before, they never asked those questions. When he called them to remind them the contract has been auto renewed, they didn?t care because they were no longer in the property?. He thought that I was stupid enough not comprehending what?s in the contract and the fine prints. It?s stated something about the contract would bind the current owner or the property itself. That clearly means they have the right to put a lien on the property. Even though I was ready to pay them and have them do the job right away, they refused to put the special instructions on the contract. So, I decided to hire another company to come do the job because I felt like they had other intentions.

saw some ants crawling in one bathroom next morning called them was going to send out a tech that afternoon , later that morning noticed all ants dead . I canceled the thech

The gentlemen who came to solve my problem were first class and very knowledgeable about the problem, and I am extremely satisfied

Very disappointed in your service. Thiago did not check the cages every day as promised. He said he would leave a note letting me know the serviceman was here. I signed the contract July 10th, and they put the cages here the next day. I had to call your office yesterday, July 15th to tell your office that one of the cages was tipped over and the food was missing. The receptionist said she would send someone over tomorrow. I reminded her someone was supposed to check on cages everyday. Obviously the cages are not working and whatever animal it may have been, was not caught... I called your office yesterday and because of my complaint, Thiago came by yesterday and did not let me know he was here. I happened to hear him start to drive away and flagged him down before he drove away WITHOUT letting me know he was here. Your company had a 4.8 - 5.0 rating and your estimate seemed the more reasonable. Thiago was very pleasant before I hired him. However, yesterday he was rather indifferent and his attitude was totally different from the day I hired him. Lesson learned. Do not always go with the cheapest service without further investigating the company. You get what you pay for. I should have gone with your competitor. I paid $125.00 for two cages with promises of someone checking the cages every day. If Hometown and/or Thiago can make this right, I will update this comment and hopefully service will be provided as your company and rating states. Respectfully, Mrs. Trudy N.

I got a quote for over $1100 from another company. Hometown came over to estimate and immediately did a great job for $125. All in one afternoon! Definitely will be recommending this company!

Came out on time and treated there and then and at a fair price! Also with a guarantee. Much better than others that didn't even turn up!

I haven t seen any pigeons since they came out good job 👍

Very punctual and professional

They have only done one application, but so far so good

Will continue to use HomeTown Pest Control. Always on time and friendly.

Knowing that no one was going to be home, I rescheduled their monthly visit, no one showed up, I called to find out what happened, they did't know why no one showed up. They showed up the day no one was home. We lived in a gated community, so they got in without authorization, knock on the door, no one was home, they fumigated outside the house, when I got home, I called extremely upset, when they didn't apologize and and billed us for the whole amount, inside and outside, I canceled our account. One month later, they showed up and I received another invoice for work never done. Terrible customer service, no communication between them. Use at your risk.

Very thorough and knowledgeable! Great service.

Very responsive...

Signed up and paid $725 in advance for service to remove and exclude raccoons. No mention was made regarding additional fees for taking the trapped raccoons away. Now they have sent an invoice for raccoon removal with no notification written or verbal. When called to ask about the disputed charge, they corrected the mistake by voiding the raccoon removal fee. We are pleased by the service provided and the technicians who worked with us.