Hope Plumbing, Heating, and Cooling

Alex came out and repaired my running toilet. He did a great job and also assessed my hard water... I really need a softener, lol. Love these guys and I've already had them out to repair other issues.

I just moved into an old home that I bought. I had weak hot water pressure in the upstairs bathroom. The downstairs bathroom wasn't so bad. Hope plumbing sent a plumber to evaluate the situation. The diagnosis was a new water heater to solve my upstairs sink problem. This was a very expensive repair for me because the inspector did not tell me about my 20 year old water heater causing an issue, so it was not in the budget. However, I had hot water and it was not an imminent threat of losing hot water. This contractor assured me that a new water heater would solve my issue. My issue was resolved with a simple twist of the wrench under the upstairs sink after the $2,000 water heater was installed. I was convinced otherwise and I reluctantly agreed. I encounter this business strategy in vehicle repair aswell. Customer service Representatives will pick the most expensive job assuring you it will solve the problem and once you pay for it, it won't solve your original concern. They'll be glad to listen to you AFTER you paid big money, but some customer service agents really only see dollar signs, and I don't appreciate this business strategy. I could have gone longer and saved for a new water heater. Now I'm in debt paying interest on a new water heater because I was convinced it would solve my concern and the reality is the water heater wasn't causing it. Furthermore this plumber broke my downstairs faucet trying to improve it. He took apart a cartridge to improve water flow but when the cartridge was put back together the cartridge leaked. He also scratched a decorative piece with his wrench getting to that cartridge. This plumber told me he would call me on Monday and never did. I had to call the manufacturer to explain the situation and luckily the manufacturer of the faucet was sympathetic and is sending me a new cartridge and decorative piece free of charge. The manufacturer representative told me to fire this plumber, so I felt obligated to write a review.

FIRST: Hope sent out a nice man named MATT to plumb for a basement half bath. He was very good. Before leaving, he gave us a coupon that said $25 off ANY PLUMBING SERVICE. SECOND: On a house we own one block south, water was coming up through the basement drain. We had already had the main drain cleaned a week or so before, so we didn't think that would solve the problem as there was still water coming up. Hope sent out Kevin. Very nice, polite, prompt, but he basically did what the first drain cleaner had done, and that didn't fix the problem. HE SAID he didn't have the small snake on the truck to do the lines from the kitchen and laundry room. Why would HOPE send out someone who didn't have the proper equipment on the truck? Nothing was fixed at this point. THIRD: Kevin called the office and they said they wouldn't take the coupon that was given to us by Matt.

Leon installed a hot water recirculator and replaced an anti freeze faucet. He did not leave until everything worked as it should.

They were reasonably priced fast and efficient

They were great! They got the work done quickly, wore shoe covers to be respectful of our home, and were helpful in their explanation of the work after it was complete.

This company provided excellent service. They were prompt, informative, and made my wife feel educated, not sold to. We were both very happy with the work. I would say they were probably 5-10% more expensive than what I could have paid, however, I think it was well worth it.

good job

From the office to the actual plumbers that came to my home, they are all polite and professional. Quick diagnosis of my sump pump issues and was provided 3 possible solutions at 3 price points. It's my experience you get what you pay for so I went with the best possible solution. Great service and great people. I highly recommend Hope Plumbing.

Jim with Hope did a great job. Because it was after hours and another customer was ahead of me, it took a couple of hours for them to get to me. After they did, Jim did a great job of fixing the problem and then following up on a couple of other requests that I had, leaving me with quotes for each of them. Multiple people have told me that they are good with older homes and I would have to agree. I would definitely use them in the future.

It went pretty well. She did a good job. Highly recommend.

they did a great job

The work performed was top notch and the technicians were knowledgeable, friendly, and hard-working. They even worked through lunch and into the evening to get to a good stopping point where they were able to turn the water back on for us. They first came and used a scope to view the drain under our house and gave us honest information and proposed solutions. The work was extensive - jack-hammering through our slab foundation to get to and replace a large section of drain pipe. Technicians were very conscious of trying to keep the mess to a minimum - as much as possible with all the work! Only frustration was with the scheduling - they did have to change dates/plans at the last minute on us a couple of times - seemed like they were a little over-booked.

I paid $200 and my toilet is not fixed. He replaced a part that was not broken. If it could not be fixed they should have said so.

The serviceman was very nice and efficient. I thought the price was fair but did not know what other plumbing companies charge so can't say if this was high, low or medium priced.

Leon was awesome, the communication from the first phone call was phenomenal, kept me informed all the way through if I could give more than a 5 star I would!!!

I don?t have anything to say about it. Would not recommend to a friend.

We needed a plumber to come out ASAP and Hope Plumbing was able to fulfill our need. While they were pricier than we expected, their work was of very high quality. If you need someone quickly that does an excellent job that is backed by a one year warranty, then we recommend Hope Plumbing.

Everything was good except the price. $1,100 to replace 4 shut-off valves under kitchen sink and convert from copper to pex pipe stubs. They called before other companies so I had no estimates for comparing until later in the day. Another company gave me an estimate for half the cost, and I've used that company several times before. Wish I would have waited. Also tried to sell other services totaling $4500! I just needed a simple repair, not a new house.

WAY overpriced. 24 hour delay in appointment time. Even though they were told what was wrong, plumber had to leave to go get additional parts before he could finish. Absolutely shameful!

Hope Plumbing did a wonderful job! The tech they sent, Jon, was professional, communicative and thorough. He was efficient and left my house as he found it. I appreciate the customer service and especially sending a text with a photo of the person they sent to my home. I will recommend them again and again!

Hired then for my sons home in Indiana. I live in Florida. Very cooperative. Followed up with me.

Quickly and professionally

First to reach out to me once I indicated what I was in need of. Indicated they would be able to schedule me that day. Turned out they couldn't …. However, I will say their communication advising me of the status was excellent. Rescheduled for the next day. Called from tech prior to arrival and providing me an estimated time. Tyler was very professional and thorough. Performed an overall check of my water system. Of course in IN there isn't any "good" water. Provided a pressure check; which was high and submitted a couple of solutions with quotes. No hard sales pitch - I passed on these options and there was no push back. Not saying their recommendations weren't without merit, simply something I did not want to pursue at this time. Once we established this, Tyler did an excellent job in performing the task on the water heater. I would definitely use again and highly recommend Hope.

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