Hope Plumbing, Heating, and Cooling

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The water heater was in a very awkward place and he had to go down my very steep and narrow stairs to the basement.  And to make the job even harder, water was coming in the basement because of the heavy rain fall going on at the time.  He never complained one bit about the working conditions, in fact his attitude was good. He completed the job in only about two hours, including haul-a-way of the old water heater.   <br />

Very prompt and worked around my schedule. Quick service and fix. <br />

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Perfect; he came out and gave a very reasonable quote. When asked when he could do the work he said today! Two and a half hours later the work was done, he dug out nearly a foot of cement that the base was attached to. The prices were hauled away. Couldn't have asked for better service.

Service was great! <br />

Let me say that I have had excellent experiences with Hope Plumbing in the past.  However, I am very frustrated right now.  <br /> I called Hope Plumbing and asked that they send a plumber to unclog a toilet. I was told when he would be here and he arrived in a timely fashion and was very pleasant. He gave me three estimates. One was for unclogging the toilet. One was for a more in depth examination. One was for sticking a camera down the drain. I was told that the first one would not be warrantied but the second and third ones would have a warranty for 30 days. I decided to go with the second option, $378. The plumber unclogged the toilet and removed two paper towels. Just after he left, before the toilet had been used, I cleaned the toilet and the water backed up into the toilet downstairs, and seeped into my furnace room. That toilet has worked perfectly before he came to unclog the upstairs toilet, and neither toilet had been used since he left. I called Hope, and they immediately contacted the technician to come back. He called and said it would be an additional $378 because the toilet downstairs was not covered under the warranty, although that toilet had worked perfectly before he did the work in the upstairs bathroom. I was very frustrated and regret that I was not very polite to him, but he was very nice about it and said that he wasn't in control of the prices and would have to contact the main office. I decided I would do that myself because I felt that since the toilet in my basement had worked fine beforehand that even if the warranty didn't cover it, the fact that the toilet stopped working after he did his work should mean that he would come back and fix the problem caused by the work. I spoke with Christina in the home office. She was abrupt and inflexible about the charge although she did offer to not charge an additional trip fee, which would bring the cost of the second visit to $309. I tried to get her to at least reduce the fee since the problem was caused by the technician's previous work and she hung up on me. I called back and she informed me that it was my fault that she hung up because I took too long to respond to her. She wouldn't move on the price, was very hostile, and interrupted me several times as I worked very hard to keep an even tone,  but I didn't really have a choice at that time and asked that he return to fix the additional problem. He came back and was very nice about it, was able to fix the problem without having to do the same kind of work he had had to do before, and was able to work with the home office to reduce the fee to a total of $120, which I really appreciated. Overall, I would say it was a mixed experience, but I was happy with the end result. <br />

Hope Plumbing misdiagnosed the problem with our sink, which had been blocked for some days, and leaking, and we were overcharged for the service. A proper diagnosis would have indicated that there was both a hole in the p pipe and a need for pipe clearing. The drain clearer 'plastic snake' was still sitting in the sink!  The p pipe was replaced successfully and we paid the requested amount with an Angie's List coupon and a check. Then we were told that a separate service order would need to be made for the snaking of the pipe and that another Angie's list coupon could not be used. It would be considered the same job. But instead of one service call, we paid for two, with only a $20 discount.  We were overcharged and I complained to the company and was told that the snake equipment was very expensive. This is unsatisfactory and I will not use or recommend Hope Plumbing again. <br />

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I am older and live alone so when I found water streaming into the tank of a seldom used toilet, I tried but could not turn the shut off valve. Nothing I googled seemed to match my situation to adjust the tank inner workings and I was afraid I would break the shut off valve if I forced it with a tool. So I checked for a plumbing Deal on Angie's list as I have been so pleased in the past with workers found that way. I chose Hope Plumbing who had a coupon covering $150 of repair work for $99. I bought it on Saturday and called Monday for an appointment. The first available time was Wednesday, but if there was an earlier cancellation I was to be notified. I was pleasantly surprised to get a call Tuesday. Ryan arrived a few minutes later after he verified over the phone the kind of toilet I had so he would be prepared with the correct parts in his truck. After diagnosing the problem, he wrote up three different estimates including totally replacing the toilet. I chose the option to replace just tank parts and the stuck shut off valve. Since I had already paid the coupon deal to cover part of the cost, my final payment was $124. He also gave me a tip about turning all the shut off valves in the house back and forth about once a year to keep them working longer. I was very pleased with his professionalism and that he was able to fix it a day early. <br />

Robert was able to actually problem solve more then what we expected. He had further suggestions to help solve our drainage problems in the yard. he did a great job.

The service was very well!. They kept informed upon the arrival time.

The problem we had was in the office personnel.  We call Monday 5/18 and scheduled an appointment for Friday, 5/22.  When no one showed up, we call and they said we never make an appointment.  But they did come out on Tuesday, 5/26 and fixed the problem satisfactory. <br />

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From scheduling to fixing the leak, everything and everyone were awesome! Thank you! <br />

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They did a thorough job and identified a couple of trouble areas in our drains. <br />

This was a much bigger problem than you would expect, because the piping was in the closet wall. He had to cut a hole to fix the problem. He put new faucets in the shower also. He did very neat work. He was very polite, courteous, and professional.

<p>The had to dig up part of the back yard, which was a whole lot better than digging through the floor of our family room!  The installed some sort of balloon piping which essentially was inserted into the old cast iron pipes and expanded them until they cracked and then the were replaced by the balloon insert that was already inserted.</p> <p>They worked so that it was not as invasive of our dwelling as possible.  They also came back out and graded and seeded the lawn where they had to dig.</p> <br />

They were very pleasant and professional. Everything went well. My only complaint would be that it seemed the price was too high for the amount of work performed. <br />

Hope didn't have a regular appointment until 3 business days out (5 days total), so we did an emergency visit. Casey and Kevin didn't arrive until about 45 minutes after the 2-hour time window was past, but that was understandable as it was an emergency call. They were polite, clean, and professional. They cut 1 large hole in the ceiling drywall and didn't find the leak, then cut another a few feet away, and again didn't find the leak. So they went back to the original cut and found the leak. (I wish they would have looked more carefully before cutting a second hole, but there was damage around the 2nd hole anyway so we would probably have replaced it some day, anyways...) <br /> After stopping the leak, they discussed a few options for repair, including doing the work then at emergency rates or coming back later to do under non-emergency rates. With the additional trip charge, the price was about the same. So although by now it was almost 9pm, they happily did the repair job, without complaint. That was impressive - I even offered that if their day was too long they didn't have to do it tonight. But they insisted it was up to me as the customer and they were happy to do it. <br /> So they did the emergency work. It looked like a quality job, they explained what they did, and they understood and honored an Angie's List Deal when there was confusion about its applicability.  <br /> I was overall very happy with the service. <br />

SEE ABOVE UNDER WHAT DO THE PROVIDER DO <br />

The pipe froze due to cold and than the pipe burst so they came and fixed it.The thing that impressed me was that they came out very quickly. They are fair and reasonable. They did a nice job for us in the past too.